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  1. Ability to turn off dynamic title

    On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

    119 votes
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    21 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Triggers with input fields, instead of pre-chat form

    We noticed a large drop in chat requests after activating the prechat form but of course we'd still like to have the opportunity to respond to the contact if we miss them. It would be great if the option to load a from could be added to the triggers. For example, something exactly like the prechat form but it opens after a time limit when no one responds. It would of course need a customizable message as well, something like "Sorry no one is available right now. Please provide your name and either phone number or email address and we…

    159 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion!

    Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.

    We have a request to make “Chat rescuer” trigger with input fields:
    https://tawk.uservoice.com/forums/228427/suggestions/32865964
    But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.

    We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.

  3. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    245 votes
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    15 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    22 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to see which operators are logged on -

    it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

    26 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    291 votes
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    21 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Department Chat Volume Count Option has disappeared in reporting!!!

    Please make sure to bring back the old department volume count back. Its very important. How would an organization keep the records and work on their future efficiency. This feature was available couple of weeks back. So i think it would not be hard to bring back the old script.
    I request the fellow tawk developers to look into this matter and bring back the volume count for department heads as well.
    Hoping for a prompt and helpful response. Thank You!

    13 votes
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Modern Chat Window

    Would it be possible to have a more modern chat window design like Live Chat like Some demo
    https://i.imgur.com/PC5q8ti.png
    https://i.imgur.com/5962niu.png

    44 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Mobile widget icon size and position

    I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

    92 votes
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    9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Option to store the site visitor data for future analysis

    There should be option to store and export the site visitor data. This will help in analysis and future actions to be taken on website.

    9 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Stop using document.write()

    When you use document.write() to inject a script, the browser is not able to continue parsing the HTML. The web browser is forced to wait for the resource to load AND to be executed.

    14 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Missed Chats Reporting

    I need to be able to tell not just the number of chats that are missed, but the time of day the chat is missed. Once I filter past 1 week, I can no longer see the hour of which the chat was missed.

    Thank you

    10 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    224 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

  14. Have on mobile pop up with a trigger-message

    when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
    In all chats services uts work that way

    109 votes
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    23 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

  15. Allow attachments in group chat.

    The ability to add attachments is already built into the software, so please allow it in Group Chat also. Sometimes our team would like to exchange images while collaborating.

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. keyboard shortcuts

    add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

    23 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Take chat to email

    When a user submits an offline message, I'd like to be able to use the dashboard to reply to this message via email. The email should include a copy of the offline message, and I should be able to choose a default subject for these emails. The conversation would then carry on via email.

    11 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. make the 'X' close the chat rather than minimise it

    'X' is universally recognised as a symbol meaning "close". Most users are going to click 'X' expecting it to close the chat, not just minimise the window. It is not intuitive for the user to have to click the burger icon, then click 'End this chat session' to formally close the chat. What this means is that your chat duration stats are extremely unreliable. If a user chats for five minutes, clicks the 'X', then browses the site for a further five minutes before leaving, their chat duration will be logged as ten minutes, when clearly it should be five.…

    5 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. change message icon color finished.

    It would be good if you could also change the color of the finished message icon, so the personalization of chat severity more professional for users.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Intergration into Microsoft Teams

    Offer an app or bot integration for Microsoft Teams

    36 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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