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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    316 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Hide or show email transcription feutures at will. ईमेल ट्रांस्क्रिप्शन सुविधा को छिपाएँ या दिखाएँ।

    It would be nice if we could show or hide the email transcription option of our own free will. We can edit wrong typing while chatting.

    कितना अच्छा होता अगर हम अपनी मर्जी से ईमेल ट्रांसक्रिप्शन ऑप्शन को दिखा या छिपा सकते। चैटिंग के दौरान हुवे गलत टाइपिंग को हम एडिट कर सकते।

    6 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    333 votes
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    22 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Read/seen notification.

    Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

    11 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Automatic Answers by email to offline message

    If we could send automatic answer to offline messages to let us know that we received their message and that our opening hours are ... and that they will be answered in 24H for example.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Hide email transcriprio

    In the chat widget which is an option at the top three point on the right side, the email transcription that I want to hide that option. How to do. If there is no option to do this, please make this option available soon.

    Thanks ..

    5 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. A pop up when away....

    pop out when someone starts a chat if you are currently on a different page, website etc, so you don't miss a chat while you are doing other things. Make the chat pop to the screen you are using

    12 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. dark mode for the widget

    having a dark mode on the widget to support dark style websites and for it to be easy on the eyes at night.

    12 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Let tawk respond on certain words

    Could u add like a trigger on tawk that if a visitor write hi in the chat and no agent is available tawk will answer like hello. I mean with this could tawk respond on certain words people write. i already tried with advanced trigger but tawk wont respond on certain words. this would be very handy

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add phone number in exportable contact report

    Its important information for counting sales, phone number is the best identification but there is no report where this info is located. reporting options is very poor.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Phone number fields while creating tickets

    New Phone number field while creating tickets so that we can insert client phone number in tickets.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. to i include a person to a group automatically without the admin panel

    I would like to include a person automatically. Right now i can only accept the name and the email.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. NPS form inside a chat window

    I want to be bale to ask for an NPS score inside a chat window.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please make us to download the visitor report

    If you people prepare a report where we can get our page visitors will help us to make use of it for our business development and we can serve them instantly

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Option to store the site visitor data for future analysis

    There should be option to store and export the site visitor data. This will help in analysis and future actions to be taken on website.

    10 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Need notifications on owner website or admin dashboard to continue the chat rather than to use your own dashboard

    Need notifications on owner website or admin dashboard to continue the chat rather than to use your own dashboard

    just want a notification on my own admin that indicates employee there is a customer who wants to chat
    if is possible to continue the chat on our own dashboard rather than to use yours it will be great and if it contains pricing as well also dont have any issue but i think it needs to have this feature

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Provide the ability to add additional email recipients in a Ticket and have the ability to change the main ticket recipient.

    Can you provide the ability to add additional email recipients in a Ticket and have the ability to change the main ticket recipient.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. i want to use button at the place of radio button kindly helo me regarding this.

    i want to use button at the place of radio button kindly helo me regarding this.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Edit agents in Group Chat

    It would be a great feature to be able to delete or edit agents from the group chat, because our responsibilities change quite often. Especially when colleagues leave and there is no access to the profile anymore, the old agents still show up in group chat.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. tetikleme akıllı telefonlarda ekranın ortasına çıksın

    siteye gelen Ziyaretçiye diyelim ki 10 saniye sonra bir tetikleme mesajı gitti. bu durum sağda görüşme butonunun yanında kırmızı bir yuvarlak içerisinde sayı ile gösteriliyor.

    gerçekte ziyaretçi mesajı görmüyor Dolayısıyla tetiklemiyor .
    "size ilgilendiğiniz bu konuda şu an yardımcı olabilirim " diye bir mesaj gönderdim . ama ziyaretçi bunu görmüyor .

    dıyelım kı ziyaretçi sohbet düğmesinin üzerindeki kırmızı yuvarlak içerisinde 1 rakamını gördü ve tıkladı . o zaman da görüşme öncesi forum devreye gırıyor . forumdaki gerekli alanları doldurmadan hala benim mesajımı görmüş olmuyor .

    Dolayısıyla tetikleme mesajı ekranın ortasına pop up olarak çıkmalı . üzerinde kabul et veya reddet…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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