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  1. to add Kazakh language

    Hi!
    Can you please add Kazakh language to your system?! I can provide all the translations.

    67 votes
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    8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. make it so that customers can still upload a file even when no operator is online.

    make it so that customers can still upload a file even when no operator is online.

    45 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Auto assign chat

    It would be great if tawk has function "Auto assign chat". Instead of choosing by agent, system will auto assign chat for all online agents.

    8 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow companies to use any Whatsapp Business Provider

    We offer WhatsApp business API and we have developed our own API to allow customers to send WhatsApps and receive WhatsApps replies. Our software can communicate with many WhatsApp Business partners and can choose the provider based on their cost and business model. We need two or maybe three things 1) a way to call a URL that will push the message to a Tawk agent 2) webhooks that will call our URL when the Tawk agent responds so we can send the response to the WhatsApp Business Partner and to the customer.

    Does Tawk have a way to send…

    21 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. VIEW OF ONLINE & OFFLINE AGENTS/ADMINS

    I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.

    I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.

    Thanks

    21 votes
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    6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Open NSF file Without Lotus Notes

    The eSoftTools NSF to PST Converter software has the feature to show a preview of all inner items of NSF file without Lotus Notes. This application allows exporting all emails, contacts, calendars, and other items from the NSF file to PST and various other file formats. This Tool offers PST, EML, EMLX, MSG, vCard, CSV, MBOX, HTML, ICS, Office 365, Gmail, YahooMail, like platforms to save the Lotus Notes items.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Restore lotus notes NSF file

    Restore Lotus Notes NSF File from the NSF Mailbox and save the recovered items to outlook PST file.T he helps of the best eSoftTools NSF to PST Converter Software. This software will allow every user to selectively Export the NSF mailbox items including- E-mails, contacts, chats, tasks, notes, appointments, journals, and other items to multiple file formats. It will simply convert the NSF file to PST, EML, EMLX, MSG, Gmail, Yahoo, Zimbra, Office 365, and HTML. Try this software easily repairs your corrupt NSF file and convert that file to another file format.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Voice notes and share location in chat widget

    Send voice notes and share location in chat like whatsaap

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Agent Names/Id's in Webhooks

    Would be great to see the Agents name or ID in the Webhooks that are pushed out of the system

    12 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Delete or ability to adjust last part of 'send email of conversation'

    Can you make it possible to adjust or delete the last part of the conversation where it states 'send email of conversation'? Right now the customer receives an email from Tawk and I would like to see this in our own brand (or delete it).

    2 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Read/seen notification.

    Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

    69 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Chatbot when offline

    It would be great if a there is a chatbot that can answer basic queries when offline.

    5 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to request Name & Email address via form once a chat has started

    Need the ability to request name and email address once a visitor has asked a question. Using prechat form is a deterrant to some people asking a question, however once question has been asked they are more inclined to provide their name and email address.

    9 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. 7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Customer Feedback Before/After Chat Ending

    With TAWK-

    1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

    2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

    7 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Transfer lotus notes emails to outlook

    If you want to transfer the Lotus Notes emails to MS Outlook PST, then install the eSoftTools NSF to PST converter software application. Lotus notes support you by NSF file or notes storage facility format while MS Outlook does not work. The eSoftTools NSF to PST Recovery Software securely recovers NSF file databases and save them to PST, EMLX, EML, MSG, Gmail, Yahoo, Zimbra, Office 365 and HTML file format. Lotus Notes NSF file recovers and maintains many items of MS outlook e.g Inbox, Sent, Delete, Spam, Junk, Outbox, Draft, Contacts, Calendar, Notes, Task, Journals, etc

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Trigger Advance Option

    I have a problem with Tawk to Trigger Advance Option.

    I want to use trigger for many diffirent questions. For example for Covid Test give different instant message, for job application give different instant answer message

    .
    I customize trigger with advance option. I choose condition and message include covid send reply message and message include job give another reply message and saved the trigger.

    But when I controlled the trigger whether is working or not. I type covid and job nothing happen. I didnt saw instant reply .

    Can you help me ? what will I do for like…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. How to add money to Cash App?

    How to add money to Cash App?
    To add or withdraw the cash from the cash app you need a cash card which is a debit card that allows the users to use the current balance at the stores that accept visa despite the deduction of money from the respective banks. It is important to understand that he cash app card is directly allied with the Cash app login.
    So, if you have the money that is currently available in the cash app account or you are about to add the funds from the card or the bank account to…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. forced submit button in the desktop version of the widget

    forced submit button in the desktop version of the widget
    To enable this button in the admin panel.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Show initial message when the chat window is opened manually.

    We don't want to show the window automatically, but when the user clicks on the chat icon, and the chat window is opened, we would like to send the first message from us. Something like "How can we help you?" or so.

    We tried to achieve this with the Advanced triggers, but it's not possible to do so. Actions can be only triggered after the user requests the chat and we would like to perform action before it.

    3 votes
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