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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. VIEW OF ONLINE & OFFLINE AGENTS/ADMINS

    I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.

    I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.

    Thanks

    4 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Summary Email after ending the chat session

    Hi All,
    I noticed that the "email notification" feature sends one email for each missed conversation to the setup person. In order to efficiently monitor the service, it would be better to just send one email at the end of the session which summaries how many missed calls we got. For example, let's suppose we run the chat service from 9:00 am to 11:00 am and we got 100 missed conversations instead of receiving 100 emails, it would be beneficial to get just one email summarizing the missing calls. Thanks

    9 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. There should be a option to rearrange individual choices in the pre-chat forms' multiple and single choice options.

    In the pre-chat form setup area, there should be a way to rearrange the question order, for example, in a multi-choice form there should be a way to move the individual choices in the multi-choice form, same should apply to the single choice forms.

    9 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Read/seen notification.

    Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

    21 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    335 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add mergetags to shortcuts

    Many of us use the prechat form to capture visitor details.

    It would be good if these details can be merged into shortcut messages, e.g. /hello-and-ticket expands to Hello Name! Thank you for contacting us today. I am sorry that Department is having these problems. Unfortunately, this is not something I can resolve for you over chat. One of our senior techs will call you on Phone within the next 24 hours to sort this out.
    In addition to prechat form fields, other mergetags could include agent/trigger name, site name, etc

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. To include a option to know which visitor is requesting for the "email transcript"

    need a option to know which visitor is requesting for "email transcript". I meant to say if someone is requesting a "email transcript" then admin should know which visitor is asking for the email transcript.

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. domain restiction

    admin.. ihave 1000+ blog, and i want put script on my all blog. how i can add more than 21 blog if tawk just can add 20 domain restriction.

    so can tawk make more than 21 domain restriction? thanks

    thanks you

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    347 votes
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    24 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make an costumer FAQ. like the internal Tawk Knowledge Base

    Make an costumer FAQ. like the internal Tawk Knowledge Base

    2 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Hide or show email transcription feutures at will. ईमेल ट्रांस्क्रिप्शन सुविधा को छिपाएँ या दिखाएँ।

    It would be nice if we could show or hide the email transcription option of our own free will. We can edit wrong typing while chatting.

    कितना अच्छा होता अगर हम अपनी मर्जी से ईमेल ट्रांसक्रिप्शन ऑप्शन को दिखा या छिपा सकते। चैटिंग के दौरान हुवे गलत टाइपिंग को हम एडिट कर सकते।

    6 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. dark mode for the widget

    having a dark mode on the widget to support dark style websites and for it to be easy on the eyes at night.

    15 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Customize shortcuts for customers

    It would be nice to have shortcuts that can be customized automatically by pulling information automatically from entered customer info and agent info.

    Something like this:

    Thank you for reaching out to AvaDent.
    I am happy to assist you today.
    {{agent_name}}

    In this instance it would automatically grab the agent's name who used the shortcut.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. The fields' email and phone number currently does not verify details that's been provided. Could you please solve this?

    The fields' email and phone number currently does not verify details that's been provided. It can be bypassed once the format for the said form are provided

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. importing contacts

    The opportunity to import contacts, say from gmail, into tawkto so you don't have to search you contacts and copy and paste from gmail for example. Just like an address book I suppose, would make things a lot easier

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. assign different ring tones per dept

    assign different ring tones per dept

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. facebook chat intergreren

    tawk to koppelen met jou fb pagina zodat je als bezoekers je daar benaderen via de chat deze samen komen op tawk to alle support op 1 plaats

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. API or Timer - to set status

    Presence management needs improvement, so we don't have missed chats.

    How about a API that allows setting of Agent status (away, online)
    or better yet.

    the desktop client set status to Away after a certain amount of time when no activity by user (keyboard / mouse)

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. add MULTIPLE ACCOUNTS FROM EXCEL

    AGREGAR VARIAS CUENTAS POR MEDIO DE UN ARCHIVO DE EXCEL CUANDO TENEMOS QUE HABILITAR VARIOS CLIENTES DE AGENCIAS DE MARKETING

    3 votes
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