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  1. There should be a option to rearrange individual choices in the pre-chat forms' multiple and single choice options.

    In the pre-chat form setup area, there should be a way to rearrange the question order, for example, in a multi-choice form there should be a way to move the individual choices in the multi-choice form, same should apply to the single choice forms.

    9 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    400 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Chatbot interactions as first line responder

    ok - any chance that this can be incorporated in the future - having a chatbot that handles first interactions before handing over to an agent - if customer is not happy

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Renew your McAfee Subscription

    Open McAfee.com/activate and login to your McAfee Account.
    Pick My Account on the top of your My Account page, by then snap
    By and by, click on All ended to at first check your each passed participation. In like manner, you can tap on View dynamic to get the nuances of your unexpired enrollment.
    On different decisions, pick the enrollment that you have to revive and tap on Renew.
    Fill your Billing nuances and other brief, at whatever point asked.
    After a successful portion, your rebuilding method is done.
    visit: https://mcafee-activate4.sitey.me

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Collect Reviews for Trustpilot or directly to Facebook.

    Many of the Websites uses Review Platform as Trustpilot, Facebook and many more...

    Please, along with "Was this Chat Helpful?", you should also add option to Collect Reviews for those Review Platforms.
    So that, whenever it's applicable, Customer Support Team may Collect Reviews for their Service and Products with a Single Click for those platforms...

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Activate amazon/mytv

    The code may be typed in the online activation portal site of Amazon prime go to amazon/mytvcode and type in the code from the box and click register the apparatus.
    https://www.amazonmytvcodes.com/

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Text hyperlink

    We should be able to hyperlink a text in live chat, shortcut and trigger.
    and also should be able to define a color to the hyperlinked text.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Lotus Notes to Office 365 Migration

    Shoviv Lotus Notes to Office 365 Migration Tool is a finished arrangement who supports to move data from Lotus Notes NSF like calendar, address book, draft, notes, meeting, and task to Office 365, Live Exchange, Outlook PST, EML, and MSG formats effectively and extremely quick. The tool gives the best offices and capacity to move different Lotus Notes data or mailboxes to Office 365 capably. Filter, Mapping, and Split alternatives likewise give the tool and run or bolster all adaptations of Lotus Notes, Outlook, Domino Server, Exchange Server, and Windows OS. Users can download its free download form and relocate…

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. How to activate twitch on roku

    Twitch channel activation guide
    · To begin with the channel activation, choose the best device and then add the channel from the store
    · The next step is to find the code and provide the code visiting the portal, twitch.tv/activate
    · If you end up with issues, check and verify the activation steps. Do not use the wrong code and page for activation. For more visit https://sites.google.com/site/wwwtwitchtvactivate/

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Copy properties

    Copy one propertie to create a new one and maintain all the settings (including widget) excluding the url and the chat/messages history.

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Migrate PST to office 365 (Import PST to Office 365)

    On the off chance that anybody needs to move or import PST data to Office 365 and find the best arrangement. Must attempt Shoviv PST to Office 365 Migration Tool for quick and secure PST to Office 365 migration. Shoviv PST to Office 365 migration tool outfitted with numerous highlights that gives a sufficient solution for export PST to Office 365 and furthermore Export PST to Exchange, EML, and MSG. The tool is easy to utilize, its GUI(Graphical User Interface) is appealing and simple to utilize. The tool gives the assurance to import to relocate exact information with no misfortune…

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. save chat history so customers can access the chat again

    The chat history of customers When visitors exit the site, after the visitors intend to buy customers back to the site, there is still chat history. Customers can see what they have previously chat

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. animation to attract visitor

    can we add any animations to bounce this icon to web.page corener to notice/ attract the visitors

    1 vote
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  14. Add WhatsApp & Telegram Icon Integration

    I would suggest you to integrate WhatsApp & Telegram option

    3 votes
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  15. information about reading the chat message

    I have an idea: adding the function enabling information that the agent read the client's chat message and vice versa. So, when the agent did read the client's message, under the client's message will be inscription "read" and vice versa. I think it's a really interesting idea. The client will know when the agent did read his message, and if he does not reply, "neglecting" it and vice versa, the agent will know when the client has read his message.

    6 votes
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  16. Chat icon size and position css

    Hi
    It's better if there is an option to make icon lift up from bottom or add css

    3 votes
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  17. Add a website feedback widget

    A simple website feedback widget that shows up on the right side of the webpage in addition to the chat widget would be a nice feature.

    1 vote
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  18. Add pre-question with options before people start chatting

    The option to have the possibility to choose between: Are you a costumer or not and what they see after choosing one of the 2 options.

    For example: If choosed yes, they see a message (you need to be able to create it yourself), how they can contact you in other ways with an eventuall link or button.

    If they choose no they can fill in the pre chat form (wich is already possible now and after that chat with the agents).

    For example: My costumers can contact me trough a ticketing system or trough a forum, but only new…

    1 vote
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  19. Please add the feature to assign number of chats per agent.

    Please add the feature to assign number of chats per agent. Eg:. if agent A need to take 4 chats, and agent B need to take 3 chats then we can assign them. And it directly goes to the agent automatically once the chat comes in...

    3 votes
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  20. Add custom reply message feature for offline chat.

    Add custom reply message feature for offline chat. Currently “Your message was sent successfully!” showing as message but we need to show custom message. it can be configurable for multiple language

    3 votes
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