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  1. Customize tickets emails

    Could be great to add our own logo on the tickets emails + a signature.

    786 votes
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    62 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. An option to disable 'Email Transcripts' for visitors

    Please consider this, if the business wants then they can disable the email transcript option for visitors so that they can customize the chat widget according to their preference, and also customize what the visitor can request and what they cannot.

    142 votes
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    21 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. add an Automated Chat Box feature where the user can choose from several different topics or questions and answers can be prescripted....

    add an Automated Chat Box feature where the user can choose from several different topics or questions and answers can be prescripted....Then if the person needs additional information there is an option to leave a message and email and we will get back to them.....I saw this on several websites.....one of these website was: https://www.directcell.ca/

    97 votes
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    16 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Department Specific Status Messaging

    At present, all agents in all departments of a property must be set to Away in order for the Away messaging to appear in the chat widget. It would be much better if this was managed on a Department basis, as the landing page of the widget does (e.g. Dept 1 (online), Dept 2 (offline), Dept 3 (Away). If someone selects Dept 3, it should show the Away messaging if all agents in that Dept are Away. At present it doesn't if someone else is online in another Dept! Please create this feature!

    121 votes
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    22 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. A solution which gives visitors the possibility to deactivate the trigger-function

    We have a trigger that is triggered every time a new page, that offers a unique piece (we are an art gallery), is clicked on . But if you look around on our site for a long time and a lot, you will inevitably get it displayed constantly.
    The feedback of our customers is sometimes quite annoying, but on the other hand we have not only been able to get often into conversation with potential customers but also to realize additional sales.

    But it would be nice if visitors of our site would have the possibility to turn off this…

    49 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Chat Bot

    Add the Chat Bot feature

    148 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. If you guys ready to provide the agent logs,, That's great..!

    Right now i can't see which agent logged in at what time..!
    If you guys provide the Logs that could've help us a lot to track..!!

    46 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Hotkey Setting for shortcut / button

    Hello,

    it is really hard to press hotkey / button on the right side with left hand all the time. It would be nice to have setting to configure button for this for example TAB button. I believe a lot of your clients would like to see this setting.

    33 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Customizing the post-chat experience.

    The content of the "your chat has ended" segment should be fully editable. It currently violates several of my property style guidelines and there's nothing I can do about it.

    Problems:

    The icon color is wrong.
    The text is written in plural. (There is no "us" in my studio)
    The text contains a typographic error that cannot be corrected.

    We should be able to:

    Remove this entire segment of the CX loop if desired.

    Change the icon color.

    Remove the icon.

    Edit the heading text.

    Edit the body text.

    13 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Explore unconscious biases that are leading to microagressions

    Hello, I happen to be a brown person and when I went to click on thumbs up to "like" a friend's comment, a white thumbs up showed up... I looked for other options, but there were none.

    I really encourage the team to explore their unconscious biases, perhaps by taking the following test:

    https://implicit.harvard.edu/implicit/education.html

    and reading more about microagressions and the harm they cause to people:

    https://www.apa.org/monitor/2009/02/microaggression

    I hope you can include a variety of "color" options, or another symbol representing like that includes all.

    16 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. New Knowledge Base (Private)

    Can you please make the Knowledge Base Private, available only to customers within your system?

    This is important for enterprise applications that do not want all of their IP exposed to the public.

    31 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. It will be great if we can see which state the customer from especially customers in United States.

    It is great to see the flags and then also see where the people are coming from, but seeing the city is a bit of a pain if there is no State. I have to keep searching the city on google to find the state.

    It would be awesome to have both, but STATE is the most important.

    29 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make it possible to upload an svg-file to the attention grabber gallery

    Make it possible to upload an svg-file to the attention grabber gallery to make your custom attention grabber nice and sharp

    31 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. FAQ's for when offline

    Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.

    62 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    235 votes
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    12 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Notification Sound on trigger

    Whenever someone visits our website and when they see our trigger "Welcome to our Website......." then they should hear some notification kind of sound just to grab the attention of the visitor to live chat section. This would increase engagement.

    26 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make administration to be eddited only by admin roles

    At the moment my agents can go easily to the knowledge base and mingle with stuff there. And they can also change admin roles. This should be left only to the admin role

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. 18 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Custom position of chat widget

    I was using Tawkto chat widget and want to reposition it from bottom, as it covers the social icon bar in mobile. I tried to applied css on iframe but all css on iframe were important.

    So is it possible you can add an option in your backend for custom postion or user can apply own css.

    12 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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