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  1. Ability to turn off dynamic title

    On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

    113 votes
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    21 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Triggers with input fields, instead of pre-chat form

    We noticed a large drop in chat requests after activating the prechat form but of course we'd still like to have the opportunity to respond to the contact if we miss them. It would be great if the option to load a from could be added to the triggers. For example, something exactly like the prechat form but it opens after a time limit when no one responds. It would of course need a customizable message as well, something like "Sorry no one is available right now. Please provide your name and either phone number or email address and we…

    138 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion!

    Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.

    We have a request to make “Chat rescuer” trigger with input fields:
    https://tawk.uservoice.com/forums/228427/suggestions/32865964
    But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.

    We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.

  3. Mobile widget icon size and position

    I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

    81 votes
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    9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Modern Chat Window

    Would it be possible to have a more modern chat window design like Live Chat like Some demo
    https://i.imgur.com/PC5q8ti.png
    https://i.imgur.com/5962niu.png

    34 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Stop using document.write()

    When you use document.write() to inject a script, the browser is not able to continue parsing the HTML. The web browser is forced to wait for the resource to load AND to be executed.

    11 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to see which operators are logged on -

    it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

    8 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. I want to download all the info i see when my customer(s) are online (ipadresses are not as important) but country + region are.

    I want to download all the info i see when my customer(s) are online (ipadresses are not as important) but country + region are.

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Missed Chats Reporting

    I need to be able to tell not just the number of chats that are missed, but the time of day the chat is missed. Once I filter past 1 week, I can no longer see the hour of which the chat was missed.

    Thank you

    7 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Problem in onchatstarted - does not get triggered... ever...

    How can i be informed when a human has started a conversation?
    I'm trying to use the OnChatStarted event, has your documentation shows, but nothing is happening.

    Tawk_API.onChatStarted = function(){
    console.log('Yeah! The event was fired!');
    };

    19 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. make the 'X' close the chat rather than minimise it

    'X' is universally recognised as a symbol meaning "close". Most users are going to click 'X' expecting it to close the chat, not just minimise the window. It is not intuitive for the user to have to click the burger icon, then click 'End this chat session' to formally close the chat. What this means is that your chat duration stats are extremely unreliable. If a user chats for five minutes, clicks the 'X', then browses the site for a further five minutes before leaving, their chat duration will be logged as ten minutes, when clearly it should be five.…

    2 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Sound notifications for agent whispers

    PLEASE implement this. Being alerted to agent whispers will make the chat process faster and more professional.

    60 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. add extra fields to export files

    We need to export extra fields in the export files, we need, the priority, labels and the assigned agent name

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. 2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Enable Widget Bubbles on mobile responsive or triggers ability to open chat box on mobile responsve

    Currently most website visitors come through mobile responsive. Now widget bubbles are not supported on mobile responsive and triggers do not open the chat box automatically on responsive. It is not possible to attract visitors attention to the existence of the chat capabilities. It will be good it if is possible either to add a bubble to the widget to inform visitors of the chat capaiblity or to allow the triggers to open the chat box and display a message to visitors on repsonsive.

    6 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Editable Widget's message notification when chat has ended

    In Dutch the standard message is now written in an formal way, but we communicate in a formal way on out website. This doesn't match :(

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. 4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Chat history

    Chat history is very important and lovely. I like the fact that we can see the chat history report as at when the user is online like site visited, minutes spent, referred domain but it would have bee. Extremely lovely is these histories don't dissappear automatically when the user is offline so this report can be used for reputation management and decision making

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Option to change how chat widget looks for mobile and desktop

    An option to differentiate how the chat widget will look on desktop and widget. Would be great if we can also dictate how triggers work for mobile and desktop too. Right now on desktop, having the chat pop up after X seconds is fine, but on mobile it's a huge annoyance as customers can't browse our store without being blocked by chat at least once.

    24 votes
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    9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add the option to close the functionality of asking the visitor's email to send the transcript to the visitor when chat session end..

    It would help if there is a functionality to close the functionality to ask the visitor's email that is used to send the transcript to the visitor when end of the chat.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Make the chat transcript clearer with colors

    Currently, the transcript is a simple plain text list in black.

    It would be great if we could highlight the users' text in color so that we clearly distinguish it from the admin.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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