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  1. remove the alert notification when I visit my own website as it is rather annoying and is reporting false positives on traffic

    remove the alert notification when I visit my own website as it is rather annoying and is reporting false positives on traffic

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. add conditionals/triggers depending on answers of pre-chat questions

    It would be nice to have certain behaviours (including showing a message instead of the chat window) depending of the answer to a pre-chat option question.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Provide (optional) send button in chat widget

    Hard to believe but a lot of people don't understand that they have to press enter after typing a message. For those oldies an obvious "send message" button would be a good addition, so that chats don't die before they started... possibly optional.

    11 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. CSAT evalluation has to be after the conversation. NOT before

    CSAT evaluation has to be after the conversation. NOT before.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Please put back the ability for admin to view each agents direct chat link

    Please put back the ability for admin to view each agents direct chat link
    It is cumbersome for admin to ask every agent to look up their chat link
    If I have Admin privileges then I should be able to see and alter details and permissions of Agents including be able to see their direct chat link

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add our own icons for Knowledge Base categories

    We're currently limited to selecting icons based on a fixed list provided. Would be great if we have the flexibility to add our own icons as well, given the diverse topics users may have, from gaming to gardening to food :)

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Screen sharing during video chat is sluggish and slow. the resolution of the chat also is not good. please resolve this issuea

    Screen sharing during video chat is sluggish and slow. the resolution of the chat also is not good. please resolve this issuea

    8 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. allow survey results to be seen collectively not as a one off in the chat

    Can the survey results be stored cumulatively rather than just in the chat window please

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. the visitor name field is way too short. we have asia names and organisation Apu Nahasapeemapetilon

    increase the field length to 256 or 1024 characters please
    not 8+3 dos style :-)

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Exchange ticket forwarding Email

    If it can be changed ticket forwarding Email to other mailbox, like Google mailbox, qq mailbox etc..

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow custom text on "Message Me" button text on page

    Since there is only one page allowed per account, if you use the "Page" to provide a link for chat, it would be far more appropriate to have a button that says, for example, "Message Us" vs the standard "Message Me" text.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Provide Widget Size option on mobile

    Provide an Option for The Chat Widget on Mobile to take only 50% to 75% of the Screen to leave a window for The website to still be showed

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. gauravupr@gmail.com

    It would be better if you would have a spam filter like Recaptcha integration in the chat

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. detailed settings of a chat icon on a mobile phone

    chat icon on mobile - paddings and margins cannot be set. when you have a menu bar at the bottom of the web, the icon overlaps it and the menu is not visible.

    it would be good if the margin of the icon could be set.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make possible to hide department availability in offline form

    On offline forms, it would be logical that one could hide the "(Offline)" text which is currently appended to each department name in the department dropdown.

    10 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Hide the customer's contact visibility from the other members of the sales team once assigned

    When a member of the sales team is assigned to a visitor. All the visitor's contact info are hidden from the other members. This is to minimize the risk of being hijacked internally

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Improve email deliverability

    We're very happy with the Tawk service, but we have an issue with deliverability of the email replys sent with Tawk. Almost all replies or new emails are treated as spam across all recipients, leading them to believe that we don't answer their request. We've had to us another service in addition, which is really too bad, as we're happy with this one.
    Maybe adding a paid service for a dedicated sender and also option to edit the standard subject and text sent with email tickets might help.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. translation mistake - pop-up message (DE)

    There is annoying mistake in time display (pop-up message), if the chat language is set to german.

    Example:


    • popup was sent just now
      in english: "just now"
      in german: "gerade eben"
      -> that's right
      (img: https://prnt.sc/uzqzfj)


    • one minute later
      in english: "1 minute ago"
      in german: "1 Minute ago"
      (img: https://prnt.sc/uzr7fs)
      -> thats wrong, it has to be "vor einer Minute"


    • Some minutes later...
      in english: "2 minutes ago"
      in german: "2 Minuten ago"
      (img: https://prnt.sc/uzr0jg)
      -> that's wrong, it has to be "vor 2 Minuten" ; "vor 5 Minuten"


    It would be nice, if this problem…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. translation mistake - pop-up message (DE)

    There is annoying mistake in time display (pop-up message), if the chat language is set to german.

    Example:

    in english: "just now"
    in german: "gerade eben"
    -> that's right
    (img: https://prnt.sc/uzqzfj)


    • 1 Minute later
      in english: "1 minute ago"
      in german: "1 Minute ago"
      -> thats wrong, it has to be "vor einer Minute"


    • Some minutes later...
      in english: "2 minutes ago"
      in german: "2 Minuten ago"
      -> that's wrong, it has to be "vor 2 Minuten" ; "vor 5 Minuten"
      (img: https://prnt.sc/uzr0jg)


    It would be nice, if this problem get fixed. :)

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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