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  1. on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.

    on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.

    12 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. please do agent switching option for tawk app plus visitor notification even tawk app closed similar to gmail app

    1)agent switching option from dropdown menu similar to desktop verison for app in future update,
    2)have installed tawk app, but should IT BE OPEN ALWAYS to get notification,?? because if i close the app, its not showing notification,, whereas gmail app giving notification even though i closed, am still authenticated know,why am not receiving in similar fashion like gmail

    2 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Update the layout to more modern standards.

    Sorry. I use the translator.
    I would just like to suggest an update to the layout. He's a little outdated.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Knowledge Base before chat

    Put a knowledge base field on pre-chat form before visitor proceed to chat. So put a keyword on this knowledge field to find answers before proceed to chat. Check comm100 to see how work.

    5 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Refresh facility on the Mobile & PC Apps

    There is no refresh so there is a long delay when visitors leave, this creates a false reading on time spent as well as the time to send messages

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. add in non-binary avatars and option to create your own

    Would love to see non-binary avatar options! Was hoping this is already planned. And/or would be great to be able to build ones own which would help with that situation.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please put back the ability for admin to view each agents direct chat link

    Please put back the ability for admin to view each agents direct chat link
    It is cumbersome for admin to ask every agent to look up their chat link
    If I have Admin privileges then I should be able to see and alter details and permissions of Agents including be able to see their direct chat link

    9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Record user email or name ( Ask them to add in name/email before starting a conversation

    Now there is no way to record the name or email or any information before the user start the chat. It is difficult to identify the user detail who was it not possible. Unique id doesnt help to identify users. Please consider adding that feature

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. being able to translate text for email replies to tickets

    widget works fine in my native language except for email replies to tickets, I'd like to be able to translate the subject:

    [#2] RE : Chat with customer

    and the body

    - Please type your reply above this line -

    Because my customers don't understand for the reply is.

    Thank you.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. setup a knowledge bank search result tracking. (Good to know what our customers are searching for)

    I understand that we can put in a lot of FAQ questions for our customers to learn more.

    Would be great if it is possible for us to find out what info our customers are searching for (especially those that appears as no search results.)

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. chats from one agent to the customer should not be visible to other agent

    one agent should not be able to look into other agents to customer conversation ..

    as our is a couselling department and we need privacy is that possible

    2 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please "leave a message" to user when operators doesn't answer in x minutes!

    Please "leave a message" to user when operators doesn't answer in x minutes!

    Thanks you

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Assigning users to departments but could see their email to better identification of them?

    Hi, congrats

    I have several users with the same name so is difficult for me to assign to the right departments.

    Thanks you.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Personal style widget

    Please visit this website: https://www.yoursurprise.nl/ and look at the chat widget in their right corner. This widget is much more drawing me to click on it due to 2 reasons:

    1) There is a picture of a person when the widget is folded in
    2) There is an icon on the widget like on your iOS phone, indicating there is a new message (thus asking for you to open it).

    Also when you click on the app and open it, you get different options:
    1) Chat
    2) Call
    3) FAQ

    This is also interesting!

    I would love to see Tawk.to…

    10 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Disable or Enable video chat

    What if don't want to video chat with every visitor on our site. Agent should have the option to enable it for some visitors on a case by case basis.

    11 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. How to track tag

    How to track Tags of each chat?

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    235 votes
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    12 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Chat box link via text in footer??

    Is there a way to link the chat box to text in the footer. Example if we have "Chat with us" in the footer are we able to link it to the Tawk chat instead of the right page Icons?

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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