remove the alert notification when I visit my own website as it is rather annoying and is reporting false positives on traffic

It would be nice to have certain behaviours (including showing a message instead of the chat window) depending of the answer to a pre-chat option question.

Hard to believe but a lot of people don't understand that they have to press enter after typing a message. For those oldies an obvious "send message" button would be a good addition, so that chats don't die before they started... possibly optional.

CSAT evaluation has to be after the conversation. NOT before.

Please put back the ability for admin to view each agents direct chat link
It is cumbersome for admin to ask every agent to look up their chat link
If I have Admin privileges then I should be able to see and alter details and permissions of Agents including be able to see their direct chat link

We're currently limited to selecting icons based on a fixed list provided. Would be great if we have the flexibility to add our own icons as well, given the diverse topics users may have, from gaming to gardening to food :)

Screen sharing during video chat is sluggish and slow. the resolution of the chat also is not good. please resolve this issuea

Can the survey results be stored cumulatively rather than just in the chat window please

increase the field length to 256 or 1024 characters please
not 8+3 dos style :-)

If it can be changed ticket forwarding Email to other mailbox, like Google mailbox, qq mailbox etc..

Since there is only one page allowed per account, if you use the "Page" to provide a link for chat, it would be far more appropriate to have a button that says, for example, "Message Us" vs the standard "Message Me" text.

Provide an Option for The Chat Widget on Mobile to take only 50% to 75% of the Screen to leave a window for The website to still be showed

It would be better if you would have a spam filter like Recaptcha integration in the chat

chat icon on mobile - paddings and margins cannot be set. when you have a menu bar at the bottom of the web, the icon overlaps it and the menu is not visible.

it would be good if the margin of the icon could be set.

On offline forms, it would be logical that one could hide the "(Offline)" text which is currently appended to each department name in the department dropdown.

When a member of the sales team is assigned to a visitor. All the visitor's contact info are hidden from the other members. This is to minimize the risk of being hijacked internally

We're very happy with the Tawk service, but we have an issue with deliverability of the email replys sent with Tawk. Almost all replies or new emails are treated as spam across all recipients, leading them to believe that we don't answer their request. We've had to us another service in addition, which is really too bad, as we're happy with this one.
Maybe adding a paid service for a dedicated sender and also option to edit the standard subject and text sent with email tickets might help.

There is annoying mistake in time display (pop-up message), if the chat language is set to german.

Example:

in english: "just now"
in german: "gerade eben"
-> that's right
(img: https://prnt.sc/uzqzfj)

• 1 Minute later
  in english: "1 minute ago"
  in german: "1 Minute ago"
  -> thats wrong, it has to be "vor einer Minute"




• Some minutes later...
  in english: "2 minutes ago"
  in german: "2 Minuten ago"
  -> that's wrong, it has to be "vor 2 Minuten" ; "vor 5 Minuten"
  (img: https://prnt.sc/uzr0jg)

It would be nice, if this problem get fixed. :)