Would it be possible to have a more modern chat window design like Live Chat like Some demo
https://i.imgur.com/PC5q8ti.png
https://i.imgur.com/5962niu.png

In the latest dashboard, the ability to quickly see which site/channel the visitors were on/from in the monitoring list has been removed now the visitors are all mixed up into one block, previously they were colour coded which made it obvious the visitors were on different sites. Please add this function back into the dashboard

Love the app and widget, but I think that the agents should not have the same dashboard content as admins, or it should at least be a toggle to show/hide this from agents, particularly for the analytics, stats and reporting information. Same also for the current visitor count and their IP addresses.

Please add an option to delete multiple contact lists at once. Currently we have option to delete one by one.

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Please add option to delete multiple contacts at a time. Currently it is possible to delete contacts one-by-one. This is hard time for everyone.

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Users can still select a "department" in the pre-chat form even when it is listed as "offline" and no-one is available, thus creating missed chats.

As the business we are in can be technical, we don't want our customer service team answering technical related questions and would rather have this option ("department") in the pre-chat form disappear whenever no-one is available, and then reappear when someone is back online.

I have authenticated users on my site and I am using embedded chat box with direct chat link.
Would be good to see the user email address and possible name when the chat it initiated.

How do I convert a missed chat to ticket when no email address is provided by the visitors

I think it would be easy and very useful to implement the ability to also customize the chat icon size e.g. to be different in mobile and desktop.

Your chat widget is completely to the right and its covering my themes GoToTopOfPage button!

MANY other people have reported this, so when do U implement this possibility?

E.g. margin/offset from edge. E.g. if positioned in lower right corner, let us set an offset from right side and from bottom.

When you are managing two websites, having two emails you should have the possibility to setup an account for each website, with two different emails.

A reminder tone is needed for when an agent moves away from the conversation to find information but is then distracted by a call etc. A periodic bleep or pop up should sound to alert you that you have a conversation ongoing

right now it's a little confusing that profiles are also listed under properties.

Include visitor IP on Chat transcript notifications via email

i wanted to track conversions on Google Adwords and i used API function of onChatStarted. in console logs this function is triggered even when agent sends a message to the visitor.
whereas it should be triggered when visitor respond to the agent's message.

Hi there, i'm running the TAWK chat on 3 websites together with a collegae of mine. We are missing a personal scheduling. For example:
I work on Monday, Wednesday and Friday. My collegae the other days.

Would be great that we can set our personal schedule so we get messages on the days we work and we don't get messages on the days we are off (without to put yourself online/offline)