Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Image on the chat widget instead of the default widget

    Could you please give the option to add an image instead of the default chat widget where we can only change colours?

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Explore unconscious biases that are leading to microagressions

    Hello, I happen to be a brown person and when I went to click on thumbs up to "like" a friend's comment, a white thumbs up showed up... I looked for other options, but there were none.

    I really encourage the team to explore their unconscious biases, perhaps by taking the following test:

    https://implicit.harvard.edu/implicit/education.html

    and reading more about microagressions and the harm they cause to people:

    https://www.apa.org/monitor/2009/02/microaggression

    I hope you can include a variety of "color" options, or another symbol representing like that includes all.

    16 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Provide options and default answer in bubble chat

    I'm looking for feature like this:
    - when the bubble chat open
    - it send welcome message, also send some options like Q&A that we prepared
    - if user click in one option, then our system reply message that we prepared

    Ex:
    - option 1: Does your website provide xxx?
    - option 2: Is anyone available to chat?
    - option 3: I have a question, can you help?

    If:
    - user click option 1 => reply "Yes, we provide xxx"
    - user click option 2 => reply "Please wait 5 minutes"
    - user click option 3 => reply "Please wait…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow the phone app to stay signed in

    The phone app session times out every day. As I am a small business with only me monitoring, I need the phone app to stay signed in. It makes it even more painful signing in on the phone app every day as I have a strong password.

    Please add a setting to allow the phone app to stay signed in.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Champs téléphone, phone field.

    Bonjour,
    Pourriez-vous ajouter le champ "numéro de téléphone" comme le champs e-mail.
    Afin de pouvoir envoyer de notification par sms, via Zapier ou autre.

    Bien cordialement.

    Hello,
    Could you add the "phone number" field as the e-mail field.
    In order to send notification by sms, via Zapier or other.
    Best regards.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow ordered lists to start with a different number in a KB

    I have an ordered list in a KB that has an image after item #2, but when I continue with items 3 and 4 in another paragraph element and try to use ordered list again, it only lets me start it with #1.

    I would like to be able to change the starting number for ordered list format.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow Internal Links in an Embedded Knowledge Base

    We have embedded a tawk.to Knowledge Base in our site, but we'd like to link to other articles in the KB without having it pop open another browser tab, i.e., stay in the embedded KB on our site.

    Here's some javascript that may help do this:
    javascript:window.parent.location.href='[link]'

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Get active or logged-in wordpress username or names automatically

    About the tawk.to plugin for WordPress, I believe it would be impressive to have the names or usernames of logged on users updated automatically when they are online to use the tawk.to app to reach administrators.

    That's what they expect and that's what we expect too. Having to make everyone type in their names or usernames for identification every time they use their mobile phones, desktop browser, incognito mode or change to a totally new browser is rather inconvenient.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Encrypt messages to Ticket Forwarding Email

    When sending an email to the message system YOURCODE@tickets.tawk.to the emails are not encrypted.
    This represents a significant security risk for sensitive customer data

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Remove "Message Us" from the bottom of KB articles if there is no chat widget enabled in the KB settings.

    Alternately or in addition, let me specify the text and the link so that I can provide an alternate way for the user to provide feedback.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Would like ability to dynamically hide the widget with code/css

    I have a notification which appears at the bottom, and on mobile, the chat widget is in the way, and is always on top no matter what I do with styling.
    Have tried hiding all the iFrames, which works, but when I display them all again, it shows more than the chat widget icon, it shows some broken html, with a few fields as if I had opened the chat.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Refresh facility on the Mobile & PC Apps

    There is no refresh so there is a long delay when visitors leave, this creates a false reading on time spent as well as the time to send messages

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Create a Simplified Dashboard Option for Agents

    We've been playing with your widget on our dev site and like it so far. There is concern though that for our regular customer service agents who will just be responding to incoming chats, the existing Dashboard interface is WAY too busy and complicated---we just want them to be able to respond to chats. It would be nice if there was a much more simplified Dashboard or chat only interface option that would make training much easier.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Put a X in the top right corner of the chat window for an easy close. Every single user I watch struggles with closing the window.

    Every single user I watch on Full Story struggles with finding the X to close the chat window. The vast majority hit the menu in the top right and then "end this chat session". No one intuitively sees the X on the Tawk button appear when they open the chat. I can see the user get lost every single time. Adding an "X" next to the menu will make the experience more seamless.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Customize emails sent to admins/agents (Offline message sent)

    We would like to be able to customize the emails sent to admins/agents. Especially the mail 'Offline message sent by [name]'. We would like to reply to those mails and would like a custom email subject and content (translated to dutch).

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Knowledge Base - Duplicate Article / Template Article

    To keep a consistent article layout throughout our Knowledge Base it would be great to have an option to select an article and click "Duplicate Article" which would then create a new draft version of the selected article.

    Alternatively save an article as a Template and have the option to create a "New Article from Template".

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Knowledge Base Setting - Show/Hide Author

    I would like to see an option either as a general Knowledge Base setting (preferable) or individual article setting to Show/Hide the author.

    i.e. on an article hide the author avatar, "By Name" and "Last Updated.." blocks.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. how to clear previous welcome message when going to inner pages

    how to clear previous welcome message when going to inner pages because i have set new trigger message for each inner page and the welcome message is still there and disturbing me. i want to remove any old trigger on new page visit

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Analyize chats which are postiv & negativ rated

    I see stats about negativ, postiv and neutral rated chats but I cannot see which chats are meant in special. I think it is a must have to offer a better user experience.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base