on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.

1)agent switching option from dropdown menu similar to desktop verison for app in future update,
2)have installed tawk app, but should IT BE OPEN ALWAYS to get notification,?? because if i close the app, its not showing notification,, whereas gmail app giving notification even though i closed, am still authenticated know,why am not receiving in similar fashion like gmail

Sorry. I use the translator.
I would just like to suggest an update to the layout. He's a little outdated.

Put a knowledge base field on pre-chat form before visitor proceed to chat. So put a keyword on this knowledge field to find answers before proceed to chat. Check comm100 to see how work.

There is no refresh so there is a long delay when visitors leave, this creates a false reading on time spent as well as the time to send messages

Would love to see non-binary avatar options! Was hoping this is already planned. And/or would be great to be able to build ones own which would help with that situation.

Please put back the ability for admin to view each agents direct chat link
It is cumbersome for admin to ask every agent to look up their chat link
If I have Admin privileges then I should be able to see and alter details and permissions of Agents including be able to see their direct chat link

Now there is no way to record the name or email or any information before the user start the chat. It is difficult to identify the user detail who was it not possible. Unique id doesnt help to identify users. Please consider adding that feature

widget works fine in my native language except for email replies to tickets, I'd like to be able to translate the subject:

[#2] RE : Chat with customer

and the body

- Please type your reply above this line -

Because my customers don't understand for the reply is.

Thank you.

I understand that we can put in a lot of FAQ questions for our customers to learn more.

Would be great if it is possible for us to find out what info our customers are searching for (especially those that appears as no search results.)

one agent should not be able to look into other agents to customer conversation ..

as our is a couselling department and we need privacy is that possible

Please "leave a message" to user when operators doesn't answer in x minutes!

Thanks you

Hi, congrats

I have several users with the same name so is difficult for me to assign to the right departments.

Thanks you.

What if don't want to video chat with every visitor on our site. Agent should have the option to enable it for some visitors on a case by case basis.

How to track Tags of each chat?

I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

Is it possible to post the transcript of the chat to the webhook once the chat has finished?

Thanks

Is there a way to link the chat box to text in the footer. Example if we have "Chat with us" in the footer are we able to link it to the Tawk chat instead of the right page Icons?