please do agent switching option for tawk app plus visitor notification even tawk app closed similar to gmail app
1)agent switching option from dropdown menu similar to desktop verison for app in future update,
2)have installed tawk app, but should IT BE OPEN ALWAYS to get notification,?? because if i close the app, its not showing notification,, whereas gmail app giving notification even though i closed, am still authenticated know,why am not receiving in similar fashion like gmail1 vote
Need push notification if new message received when tawk app is closed like whatsapp. I don't get notifications unless I open the app, am losing many clients because i don't know when they chat53 votes
Please bring back the envelope widget9 votes
The possibility to choose different fonts for the text (including buttons and etc.) to be able to properly replicate diff. lang. symbols
Hello, dear tawk.to,
I really like your chat widget and I am using it in my site, though there is some imperfection which really bothers me.
In my native language are some symbols and letters that current font of Tawk.to widget can not replicate properly, so my suggestion is to make the possibility to choose different fonts for the text (including buttons and etc.) in the widget.1 vote
Same issue here, zero responses to tickets recently. Ridiculous. #1133253 votes
Please add option to delete multiple contacts at a time. Currently it is possible to delete contacts one-by-one. This is hard time for everyone.12 votes
on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.
on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.3 votes
As in the example below1 vote
Does this option still exists? i cant seem to find it on the settings page1 vote
Backend should allow configuring the widget in a way where end-users get an option (like a cross button) to hide the chat widget so they can use the underlying part of the UI that was otherwise hidden due to it. The chat widget can reappear on page load/ page refresh.1 vote
The content of the "your chat has ended" segment should be fully editable. It currently violates several of my property style guidelines and there's nothing I can do about it.
The icon color is wrong.
The text is written in plural. (There is no "us" in my studio)
The text contains a typographic error that cannot be corrected.
We should be able to:
Remove this entire segment of the CX loop if desired.
Change the icon color.
Remove the icon.
Edit the heading text.
Edit the body text.3 votes
Make other online agents visible in the side bar, searching for them in Direct Messages is just inconvenient and inefficient to manage your other agents.3 votes
You give us summary for USER SATISFACTION, if you can provide us for which chat we get positive or negative, that would be better
You give us summary for USER SATISFACTION, if you can provide us for which chat we get positive or negative, that would be better2 votes
i don't know what is happening but the i have the old messages which keep poping on the same chat wedget
i have a probleme with the chat, when i recieve a new message the old message keep poping up, which is not practical at all, i am handeling multiple groupes at the time and it is annoying and not professional at all as i keep answering the same message.
please try to solve the probleme1 vote
Possibility to see the number of visitors online in the event/congress and not just on our stand/site....
Should be a nice feature that you can see how many visitors are online on an event/congress and not only our stand. It makes you aware that maybe someone will come on your stand/site. Now you only see the number of visitors from your stand/site.3 votes
Also added voice message and live photo clicking option for attachment.
Thanks and Regards1 vote
Once anybody initiate chat from website, notification will be received to two members, any one accept and initiate live chat with customer mean another one should not access that chat.1 vote
Hola!, sería genial poder cambiar el color del borde de la caja del chat abierto, para así contrastar adecuadamente según el fondo de la página. Gracias.
Hi!, it would be grate to be able to change the border color of the open chat box, to contrast properly according to the color of the page background. Thank you.10 votes
When a customer starts the chat after completing the pre-chat form, it would be a good idea to have a trigger to auto respond.
This lets the customer know that the chat has been initiated our end.1 vote
Please add editable Avatars for the Video-Chat-Addon.3 votes
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