Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Knowledge Base - backup feature

    Currently Tawk's KB is not supported with an option to backup all articles & categories. Considering if a user want to migrate the KB to other platform which has more features, then it might be good to have an option to backup all KB data to be migrated.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add an email to the account so we can receive all the leads in the same platform

    I would like to add an email to the account of my client, so we can receive the transcriptions of the chat in ADF to centralize all the leads in the same platform.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Restricting user rights for knowledge base configuration

    As an agent should not be able to set the knowledge base to unpublish for example. Also an agent should not be able to change the subdomain link as well as make other basic settings etc.. For such changes only an administrator should be authorized or the possibility to assign rights should exist.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Better notifications

    For mobile and desktop:

    When there is an unanswered message, a notification pops up and stays untill the chat is answered.
    And this with every new chatmessage not only new chat's.

    For example the mail app on the computer and on the mobile phone, there is always a '1' above the appicon until you have read the message.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Tawk_API objeckt doesn't have onChatStarted

    Hi, i am checking Tawk_API object but it doesn't have onChatStarted event as stated in the documentation. It also missing some other events as well. It has following properties;

    addEvent: ƒ (a,b,c)
    addTags: ƒ (a,b)
    endChat: ƒ ()
    getStatus: ƒ ()
    getWindowType: ƒ ()
    hideWidget: ƒ ()
    isChatHidden: ƒ ()
    isChatMaximized: ƒ ()
    isChatMinimized: ƒ ()
    isChatOngoing: ƒ ()
    isVisitorEngaged: ƒ ()
    maximize: ƒ ()
    minimize: ƒ ()
    onBeforeLoaded: true
    onLoaded: true
    popup: ƒ ()
    removeTags: ƒ (a,b)
    setAttributes: ƒ (a,b)
    setMobilePosition: ƒ (a)
    showWidget: ƒ ()
    toggle: ƒ ()
    toggleVisibility: ƒ ()
    widgetPosition: ƒ ()

    Am i missing something…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add a place to filter / view online agents

    A place to filter / view only the agents that are online from your team at any given time.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Mass update the status of KB articles

    Provide a way to change the status of multiple Knowledge Base articles at one time.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. we want to improve on how the chat widget display on mobile

    We noticed that the chat widget does not display by the edge on a mobile device, we want to improve on how the chat widget display on mobile. if you visit this link on mobile https://chinadirect.ng/ you will see what i am talking about.

    How i wish i can add a screenshot to explain what i am talking about, the chat widget block part of the products picture on mobile

    10 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Template for replying to automatic messages in another language

    when a customer sends an email to the account configured for the tawto. ticket system, he receives an email automatically. unfortunately this email is in english and with a predefined format.
    It would be important to be able to personalise this message so that everyone can put it in their native language. Thank you.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Knowledge Base before chat

    Put a knowledge base field on pre-chat form before visitor proceed to chat. So put a keyword on this knowledge field to find answers before proceed to chat. Check comm100 to see how work.

    8 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make administration to be eddited only by admin roles

    At the moment my agents can go easily to the knowledge base and mingle with stuff there. And they can also change admin roles. This should be left only to the admin role

    11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Option to make the Knowledge Base private

    The only reason that's keeping us from using this platform is that the Knowledge Base is open access.

    My suggestion is a privacy option, where "Anyone with Link can Access" or a user login.

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Country Selection Option to Phone Field

    Am suggesting that the pre chat phone option should be made in such a way that a user can select their country code before adding the remaining numbers

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow trigger notifications to be minimized/not forced to display on desktop

    I have a 30 second trigger set up to initiate a message, but I don't want it to pop up the message. Only if the user clicks on the chat icon, I want them to see the trigger. However, in my testing, on desktop PC, sometimes the message pops up and then I have to close it. I think this behavior is too intrusive. A simple switch for this is really needed!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.

    on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.

    12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. "Sticky" profile status

    When I log into my dashboard, my status is always set to "Online".

    When I manually change my status to "Invisible" and then log off, I want my status to be "Invisible" when I log back on.

    This doesn't happen. When I log on again, my status is set back to "Online".

    Can we get a status retention feature?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. button name change

    i need "Start Chat" button name
    use language turkish. my language button name "sohbete başla"
    but It may not be suitable most of the time. not cool.
    i need to change this.
    example: "Görüşmeyi Başlat"

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. queue for multiple agents

    if you have multiple agents working in the same department it would be best to create a queue to avoid multiple agents answering the same message

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. FAQ's for when offline

    Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.

    71 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Update the layout to more modern standards.

    Sorry. I use the translator.
    I would just like to suggest an update to the layout. He's a little outdated.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base