Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Create permanent links back to chats

    Have a way to copy a hyplerlink to a chat which you can use at a later date to link you back to that chat in the chat history.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Keep chat notice active in windows until an agent has joined

    Hi,
    It would be great if we could see some sort of notice next to the icon in windows that can show that someone is waiting for an agent to connect. As it is now the notice message disappears very fast and if the agent is away, he doesn´t know that someone is waiting.

    It could be something simple as a red pulsating dot next to the icon, just to alert the agent.

    Many thanks
    Linda

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please add automate mail to assignee when the chat is assigned to another agent

    Agent 1 took call and has no sufficient information
    After the message is done, agent 1 convert to ticket and assignee to Agent 2
    Currently, no mail is sent to assignee so he can know that he has been assigned the tawk to handle

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. add more languages :)

    Please add the following languages:
    CROATIAN
    SERBIAN
    MACEDONIAN
    ALBANIAN

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Enable user moving or hiding chat icon on mobile version

    Chat widget is great, but on mobile websites sometimes it covers some element, for example "submit" button in my case.
    Can we enable "floating" in a way that customer can move it on the other side of the screen by holding finger on it a bit longer?

    Or that customer have an option to hide it?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sorry, new back-office interface sucks and looks be have been design by an idiot

    Properties column wide is fixes and this hides the full description of properties. This creates management difficulties, PLUS, if "pin" such column, then we cant see what properties have open tickets unless we browse one by one to double check them.
    HOW IDIOT IS THIS???

    Does the team in charge understand anything about software???

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Chat session with support agent

    Its very disconcerting and somewhat poor that when there is a problem there is no way to talk to a support agent via chat.

    With regard to removing or deleting agents, their is no forum where you can reply to and this again is very bad. Its making us think to use some other chat support system for our website.

    Could you please reply to this at chrisdevelop@btelinternet.com

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Bring back Property icons/colors

    Bring back the Property icon next to each visitor, on the dashboard. It would have a different color each day, and the first letter of property site. At quick glance we could see which site/property was more busy at the moment. Now there is a filter that requires too many clicks.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. let change name on mobile version

    Mi widget is called ´´chat´´ but on mobile version says''mail'', please consider to change this so it can appear the same as it does look on the web. Thanks

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Permanently minimize the attention grabber

    Currently, it is not possible for visitors to permanently minimize the attention grabber - it keeps popping up. While we want to use the attention grabber to inform visitors about our chat support it should be permanently gone if visitors click the X symbol next to it since the frequent pop up can be quite annoying.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mobile chat widget in vertical

    Mobile chat widget in vertical

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add Margin to chat button

    I need to be able to add margin to the chat floating button

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ability to assign/restrict Agents with Widgets

    We have multiple pages on our website & created separate widgets for separate pages. We did this with the objective to assign a specific agent/s to every different widget. But this option doesn't exist!

    It would be super to be able to control which agent attends to the chats coming in from which specific page/widget.....!

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. can it also track ip address of the customers? so that i know whether the customer is visting the page new or revisitor?

    can it also track ip address of the customers? so that i know whether the customer is visting the page new or revisitor?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. How to setup your office 365 with office.com/setup ?

    Microsoft Office is one of the generally utilized programming by Windows and Mac clients. Its application is utilized for both individual and office purposes. Get some simple steps for effectively downloading, introducing, activating, and re-installing the Microsoft Office suite at office.com/setup. Get help from specialists to set up Office on various gadgets including, Office 2007, Office 2010, Office 2013, Office 2016, and Office 365. To avail services, visit :-

    https://websoffice.com/setup
    https://mowebroot.com/
    https://legitoffice.com/setup
    https://ukmsoffice.com/setup

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ecoommerce Transaction Tracking

    I would like to be able to track if a chat led to an ecommerce transaction.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base