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  1. sohbete başlarken

    Müşteriler mesai saatleri dışında geldiklerinde temsilcinin geri dönüşü için iletişim bilgilerini bırakabilme imkanı olmalı. Ve özel müşteriler için mesai saati dışında iletişim kurma imkanı olmalı

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Remember invisible status - Desktop

    Tawk is amazing. Small tweak suggestion. I login to check the status of chats and tickets. When logging in, I immediately go visible and need to race to go invisible as I don't want to turn chat on, I'm just there to check things. It would be nice if my last status as invisible was remembered or to have a way to default to invisible. No rush on this and all good if it's not part of the plan. Thanks!

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. 23 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow agent to paste articles into the chat

    Instead of having a agent use a short cut to send a link, it would be handy for the agent to be able to paste an article into the chat from the article.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Report on liked chats and chat rescue triggers gone off

    Be able to pull reports on liked and disliked chats. be able to pull reports on chat rescue triggers gone off to see what agents are excelling at and what needs improving

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Knowledge Base

    The knowledge base is a great feature however access to it should be made easier for the customer. I suggest that:
    1- an FAQ button can be embedded in the chat screen so that a customer can access it especially if there are no online agents
    2- the subdomain can be added in the chat offline content as a hyperlink

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Custom position of chat widget

    I was using Tawkto chat widget and want to reposition it from bottom, as it covers the social icon bar in mobile. I tried to applied css on iframe but all css on iframe were important.

    So is it possible you can add an option in your backend for custom postion or user can apply own css.

    13 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. How I can add more then 20 departments on the pre-form CHAT WIDGET ?

    How I can add more then 20 departments on the pre-form CHAT WIDGET ?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Department function

    Can set department can see each department only? example department a can see department a chat only

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Notification Sound on trigger

    Whenever someone visits our website and when they see our trigger "Welcome to our Website......." then they should hear some notification kind of sound just to grab the attention of the visitor to live chat section. This would increase engagement.

    29 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Custom icon for knowledgebase categories

    Make able administrators to upload their own icons or to use iOS emojis

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. I suggest you to add an Ticket forms (So users may select the form category)

    For example - a website which provider repair service like ( Mobile repair,Macbook repair) the Optional ticket form should be like
    Customer Name-
    Email-
    Device Model-
    Manufacturer or Brand-
    IMEI or Serial number-
    Device status-
    Additional comments-
    this idea definitely works.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Option to make the Knowledge Base private

    The only reason that's keeping us from using this platform is that the Knowledge Base is open access.

    My suggestion is a privacy option, where "Anyone with Link can Access" or a user login.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Export data in Excel format.

    Currently when i am downloding users data exported in .CSV. it's very difficult so its possible i can download data in Excel format?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. we can export more than 100 chat at once

    i think it will be better if we can export more than 100 chat at once

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. When logging user changing page, the url that is logged without the segmented (#) part

    the best if you can add configuration to consider segments as other pages

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Advaced Trigger with date condition

    Hi, it would be great if the chatbot could have an advanced trigger that could set to run on a particular calendar date such as public holidays and prime shopping days such as cyber monday

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. visitor not detected

    Hi , we launched google ads campaign and many visitors are not detected by the chat widget when they visit the site. Is there a specific reason?

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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