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  1. please do agent switching option for tawk app plus visitor notification even tawk app closed similar to gmail app

    1)agent switching option from dropdown menu similar to desktop verison for app in future update,
    2)have installed tawk app, but should IT BE OPEN ALWAYS to get notification,?? because if i close the app, its not showing notification,, whereas gmail app giving notification even though i closed, am still authenticated know,why am not receiving in similar fashion like gmail

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Need push notification if new message received when tawk app is closed.

    Need push notification if new message received when tawk app is closed like whatsapp. I don't get notifications unless I open the app, am losing many clients because i don't know when they chat

    53 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. envelope

    Please bring back the envelope widget

    9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. The possibility to choose different fonts for the text (including buttons and etc.) to be able to properly replicate diff. lang. symbols

    Hello, dear tawk.to,

    I really like your chat widget and I am using it in my site, though there is some imperfection which really bothers me.
    In my native language are some symbols and letters that current font of Tawk.to widget can not replicate properly, so my suggestion is to make the possibility to choose different fonts for the text (including buttons and etc.) in the widget.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. DKIM Messaging Broken

    Same issue here, zero responses to tickets recently. Ridiculous. #113325

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to delete multiple contacts at a time

    Please add option to delete multiple contacts at a time. Currently it is possible to delete contacts one-by-one. This is hard time for everyone.

    12 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.

    on mobile, chat set to full height, I suggest to have the option to set height and width for mobile also like desktop version.

    3 votes
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  8. 1 vote
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  9. Cant find hide on mobile option

    Does this option still exists? i cant seem to find it on the settings page

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow end users to hide the chat widget

    Backend should allow configuring the widget in a way where end-users get an option (like a cross button) to hide the chat widget so they can use the underlying part of the UI that was otherwise hidden due to it. The chat widget can reappear on page load/ page refresh.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Customizing the post-chat experience.

    The content of the "your chat has ended" segment should be fully editable. It currently violates several of my property style guidelines and there's nothing I can do about it.

    Problems:

    The icon color is wrong.
    The text is written in plural. (There is no "us" in my studio)
    The text contains a typographic error that cannot be corrected.

    We should be able to:

    Remove this entire segment of the CX loop if desired.

    Change the icon color.

    Remove the icon.

    Edit the heading text.

    Edit the body text.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make other agents visible in side bar

    Make other online agents visible in the side bar, searching for them in Direct Messages is just inconvenient and inefficient to manage your other agents.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. You give us summary for USER SATISFACTION, if you can provide us for which chat we get positive or negative, that would be better

    You give us summary for USER SATISFACTION, if you can provide us for which chat we get positive or negative, that would be better

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. i don't know what is happening but the i have the old messages which keep poping on the same chat wedget

    i have a probleme with the chat, when i recieve a new message the old message keep poping up, which is not practical at all, i am handeling multiple groupes at the time and it is annoying and not professional at all as i keep answering the same message.
    please try to solve the probleme

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Possibility to see the number of visitors online in the event/congress and not just on our stand/site....

    Should be a nice feature that you can see how many visitors are online on an event/congress and not only our stand. It makes you aware that maybe someone will come on your stand/site. Now you only see the number of visitors from your stand/site.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add voice recording option and also add photo Click via mobile Cam for attachment.

    Also added voice message and live photo clicking option for attachment.

    Thanks and Regards

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Chat accept by one agent and should not be access by another agent one at a time

    Once anybody initiate chat from website, notification will be received to two members, any one accept and initiate live chat with customer mean another one should not access that chat.

    1 vote
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  18. Cambiar el color del borde de la caja de chat. / Change the border color of the open chat box

    Hola!, sería genial poder cambiar el color del borde de la caja del chat abierto, para así contrastar adecuadamente según el fondo de la página. Gracias.

    Hi!, it would be grate to be able to change the border color of the open chat box, to contrast properly according to the color of the page background. Thank you.

    10 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow a trigger to be created when a chat is initiated

    When a customer starts the chat after completing the pre-chat form, it would be a good idea to have a trigger to auto respond.

    This lets the customer know that the chat has been initiated our end.

    1 vote
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  20. avatars in video chat

    Please add editable Avatars for the Video-Chat-Addon.

    3 votes
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