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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Make it possible to upload an svg-file to the attention grabber gallery

    Make it possible to upload an svg-file to the attention grabber gallery to make your custom attention grabber nice and sharp

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Widget position

    Widget should be positioned by user or there could be more widget option. For example ı want to position my widget a litle higher of right bottom but there is no choice for that

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Set language of widget according to language of page.

    Our website is bilingual with English and French pages. We'd like to match the widget to the language of the page.

    5 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Be able to add custom information to the footer of emails

    The UK Email Disclaimer Law requires us to provide some information of our company in the footer of emails. According to your Customer Service, there's no possibility to add such information in the footer. This could be useful for confidentiality disclaimers too.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Enable font swapping on the Google Font to not block rendering

    Would take a whole 30 seconds to implement and is recommended implementation by Google even. Just add &display=swap to the uRL

    See Google Font page for more info https://fonts.google.com/specimen/Lato?selection.family=Lato

    15 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Updated Chat bubble icon on mobile

    HI Guys- the current graphic that is the chat icon on mobile looks like a blob. I'm now seeing a lot of customer comments that it doesn't look like a conversation bubble . Can we enter a new icon that looks more like a chat icon.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. File creation to store short sentences in shortcuts

    File creation to store short sentences in shortcuts

    3 votes
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  8. Create a feature that allows the chat to not display on tablet devices

    Hi is it possible to maintain it showing on mobile but not tablets though please as we want to keep it showing to these people but not tablets so in essence can we stop it from being displayed on certain screen sizes?

    3 votes
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  9. 1 vote
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  10. 1 vote
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  11. add ability to have bold and hyperlinks in trigger messages

    add ability to have bold and hyperlinks in trigger messages

    1 vote
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  12. 1 vote
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  13. How to activate Roku com link code

    Roku accounts are important if you registered Roku. When you create a roku.com/link account, it will save the channel that has been installed, removed or added. You will also receive a notification for Roku in your account. You must use the email address and password for the account that is strong. With Roku subscription, you can manage your subscription channels Roku. visit https://www.my-rokcomlink.com/

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. history , agent name

    show agent name at history, not by logo or picture, coz i found its inconvenience when i need to copy the history of chat, the picture got copy also

    1 vote
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  15. Test..Test

    Test ..Test

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Shortcuts export

    It would be nice to be able to export the shortcuts in another system, i.e. Gmail other than by copying pasting them. To export them.

    1 vote
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  17. Desktop and Mobile Notification Sounds

    I suggest you add a custom notification option for both desktop and mobile where clients can upload their own preferred sound.

    Or

    You add a computer sound where you get a human voice saying each interaction like "New Visitor, Returning Visitor, Incoming Chat, New Visitor in the Queue and so On ".

    This recommendation will spark a light to your service if implemented..

    3 votes
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  18. Roku Activation

    We are providing a support for Roku activation and other add on packages on Roku device. For any query visit our website https://www.rokulinkentercode.com/
    or contact our customer support team by dialing toll free number +1-855-718-4111

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Absent or disconnected

    Hello!! Fisrt of all, thanks for this wonderful service. I saw that in the disconnected mode appears a form to be filled and it is not possible to disable this form in the widget content as is essential for creating ticket or to receive as offline message and get back to the visitor who sent the offline message. But a lot of people is reluctant to give data and, if they shut the widget, we lost the possibility of establish contact if the visitor not come in the future. I think is better,in the disconnected mode, to have the possibility…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add option for Pre-Chat questions populating into Details Tab

    Pre-Chat questions should be added to their own custom fields or possibly the notes section of the Details Tab.

    3 votes
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