Make it possible to upload an svg-file to the attention grabber gallery to make your custom attention grabber nice and sharp

Widget should be positioned by user or there could be more widget option. For example ı want to position my widget a litle higher of right bottom but there is no choice for that

Our website is bilingual with English and French pages. We'd like to match the widget to the language of the page.

The UK Email Disclaimer Law requires us to provide some information of our company in the footer of emails. According to your Customer Service, there's no possibility to add such information in the footer. This could be useful for confidentiality disclaimers too.

Would take a whole 30 seconds to implement and is recommended implementation by Google even. Just add &display=swap to the uRL

See Google Font page for more info https://fonts.google.com/specimen/Lato?selection.family=Lato

HI Guys- the current graphic that is the chat icon on mobile looks like a blob. I'm now seeing a lot of customer comments that it doesn't look like a conversation bubble . Can we enter a new icon that looks more like a chat icon.

File creation to store short sentences in shortcuts

Hi is it possible to maintain it showing on mobile but not tablets though please as we want to keep it showing to these people but not tablets so in essence can we stop it from being displayed on certain screen sizes?

Customer details export option

add ability to have bold and hyperlinks in trigger messages

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show agent name at history, not by logo or picture, coz i found its inconvenience when i need to copy the history of chat, the picture got copy also

Test ..Test

It would be nice to be able to export the shortcuts in another system, i.e. Gmail other than by copying pasting them. To export them.

I suggest you add a custom notification option for both desktop and mobile where clients can upload their own preferred sound.

Or

You add a computer sound where you get a human voice saying each interaction like "New Visitor, Returning Visitor, Incoming Chat, New Visitor in the Queue and so On ".

This recommendation will spark a light to your service if implemented..

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Pre-Chat questions should be added to their own custom fields or possibly the notes section of the Details Tab.