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  1. Chat Ended - Message

    Please update your settings so that becomes possible to edit the "Chat ended" message (color and text). Thanks so much!

    5 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Transcript Timezone

    Timezone is very important especially for tracking inquiries. We have been receiving transcripts in GMT+0. Is there any way we can fix it?

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. WordPress Role Based Exclusions

    i see the url exlcusions but I i feel it may block other user roles too.
    19:32
    really need it by the user role type

    could you request this feature with the powers that be for us?

    to add to the WordPress plugin settings perhaps as a option to exclude by user logged in role and it allows for selecting of any user role we wanted to exclude?

    Thanks

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Explore unconscious biases that are leading to microagressions

    Hello, I happen to be a brown person and when I went to click on thumbs up to "like" a friend's comment, a white thumbs up showed up... I looked for other options, but there were none.

    I really encourage the team to explore their unconscious biases, perhaps by taking the following test:

    https://implicit.harvard.edu/implicit/education.html

    and reading more about microagressions and the harm they cause to people:

    https://www.apa.org/monitor/2009/02/microaggression

    I hope you can include a variety of "color" options, or another symbol representing like that includes all.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Please discuss and decide on any issue with this app that reflects the diversity of mankind.

    Please discuss and do whatever you can about reflecting diversity in your apps. If you market to everyone, then please be thoughtful about what colors of avatars and gestures you offer. Thank you!

    1 vote
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  6. add an Automated Chat Box feature where the user can choose from several different topics or questions and answers can be prescripted....

    add an Automated Chat Box feature where the user can choose from several different topics or questions and answers can be prescripted....Then if the person needs additional information there is an option to leave a message and email and we will get back to them.....I saw this on several websites.....one of these website was: https://www.directcell.ca/

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. An option to disable 'Email Transcripts' for visitors

    Please consider this, if the business wants then they can disable the email transcript option for visitors so that they can customize the chat widget according to their preference, and also customize what the visitor can request and what they cannot.

    1 vote
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  8. Searching for Feedback Need to

    Searching for Feedback Need to have a sort option to sort by most voted, most active etc.

    1 vote
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  9. Add an option to prevent agents from being able to join as other agents

    Currently, any agent can join a chat as any other agent who is currently online. I can understand where this could be useful if you want one agent to be able to seamlessly take over for another, but it seems that this would be a limited use case, and certainly shouldn't be the default. Especially for agents who are new to the platform, giving them the option to join as somebody else is confusing, it invites the possibility for error as well as purposeful misrepresentation on the part of a malicious agent. Please add an option so that only admins…

    1 vote
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  10. Delete multiple contact list at once

    Please add an option to delete multiple contact lists at once. Currently we have option to delete one by one.

    12 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Online/Offile status header color

    App is too good but its not show online/offline status. There is same header color for all just text changed but it would be good if admin online then user see a green dot or green header and when admin offilne then user see gray or black header.

    Thanks

    1 vote
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  12. chats from one agent to the customer should not be visible to other agent

    one agent should not be able to look into other agents to customer conversation ..

    as our is a couselling department and we need privacy is that possible

    1 vote
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  13. Can the email notification header be customized to include the visitor's name, etc?

    Can the email notification header be customized to include the visitor's name, etc?

    3 votes
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  14. Input Fields Validation

    Please Validate input field of chat form . and make Pre-Chat form Mandatory for Customers.

    1 vote
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  15. close ticket event webhook

    How about a close ticket webhook as we have chat create, chat close but only Ticket opened not closed webhook.

    Thanks

    3 votes
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  16. custom class to div-container for the iframe

    Could we have a way to add a custom classname option in the Chat Widget configurator to the div-container element that holds the iFrame?

    This way we could make sure the positioning and interaction between the widget and the underlaying site/app it's use on be more fluid and seamless without interfering with the actualy widget itself.

    I would like this to be able to better control size and positioning for the widget.

    1 vote
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  17. Confirmation Message

    If the agent is offline then the confirmation screen after the Offline from has been filled shall be editable.

    3 votes
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  18. design not familer now

    i'm using twak.to from the last 2 years almost and happy with that but sometimes I feel like it's not working well from design got changed I'm using it on https://seogbtools.com

    1 vote
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  19. Add phone no. field to contact information.

    For many businesses like ours phone no. field is crucial. So having phone no. in contact information which can be downloaded later will be of great help.

    1 vote
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  20. Have an option to keep the chat window open for a longer period of time, rather than having to convert to a ticket.

    I would like to be able to keep the chat window open longer, perhaps for several hours unless the customer or the agent closes it. Thank you

    3 votes
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