Please update your settings so that becomes possible to edit the "Chat ended" message (color and text). Thanks so much!

Timezone is very important especially for tracking inquiries. We have been receiving transcripts in GMT+0. Is there any way we can fix it?

i see the url exlcusions but I i feel it may block other user roles too.
19:32
really need it by the user role type

could you request this feature with the powers that be for us?

to add to the WordPress plugin settings perhaps as a option to exclude by user logged in role and it allows for selecting of any user role we wanted to exclude?

Thanks

Hello, I happen to be a brown person and when I went to click on thumbs up to "like" a friend's comment, a white thumbs up showed up... I looked for other options, but there were none.

I really encourage the team to explore their unconscious biases, perhaps by taking the following test:

https://implicit.harvard.edu/implicit/education.html

and reading more about microagressions and the harm they cause to people:

https://www.apa.org/monitor/2009/02/microaggression

I hope you can include a variety of "color" options, or another symbol representing like that includes all.

Please discuss and do whatever you can about reflecting diversity in your apps. If you market to everyone, then please be thoughtful about what colors of avatars and gestures you offer. Thank you!

add an Automated Chat Box feature where the user can choose from several different topics or questions and answers can be prescripted....Then if the person needs additional information there is an option to leave a message and email and we will get back to them.....I saw this on several websites.....one of these website was: https://www.directcell.ca/

Please consider this, if the business wants then they can disable the email transcript option for visitors so that they can customize the chat widget according to their preference, and also customize what the visitor can request and what they cannot.

Searching for Feedback Need to have a sort option to sort by most voted, most active etc.

Please add an option to delete multiple contact lists at once. Currently we have option to delete one by one.

App is too good but its not show online/offline status. There is same header color for all just text changed but it would be good if admin online then user see a green dot or green header and when admin offilne then user see gray or black header.

Thanks

one agent should not be able to look into other agents to customer conversation ..

as our is a couselling department and we need privacy is that possible

Can the email notification header be customized to include the visitor's name, etc?

Please Validate input field of chat form . and make Pre-Chat form Mandatory for Customers.

How about a close ticket webhook as we have chat create, chat close but only Ticket opened not closed webhook.

Thanks

Could we have a way to add a custom classname option in the Chat Widget configurator to the div-container element that holds the iFrame?

This way we could make sure the positioning and interaction between the widget and the underlaying site/app it's use on be more fluid and seamless without interfering with the actualy widget itself.

I would like this to be able to better control size and positioning for the widget.

If the agent is offline then the confirmation screen after the Offline from has been filled shall be editable.

i'm using twak.to from the last 2 years almost and happy with that but sometimes I feel like it's not working well from design got changed I'm using it on https://seogbtools.com

For many businesses like ours phone no. field is crucial. So having phone no. in contact information which can be downloaded later will be of great help.

I would like to be able to keep the chat window open longer, perhaps for several hours unless the customer or the agent closes it. Thank you