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  1. Allow API to expire a session for a user

    If you are on a shared device, the API should allow the session to be manually expired so that a new chat can be initiated. Is this something that already exists?

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Customize direct chat link text size

    I really love the tawk to app as a potential kiosk option for visitors to our location on an ipad. It has a great pre-chat form, departments, and now video calls which work amazingly well. I'm trying to set up the direct chat link on an ipad in our lobby where people can start chats/calls/video calls with people who are working from home, but the font/text size is so tiny. For accessibility purposes, it would be great if we could customize this. I understand I can zoom in on a safari page, but that feature doesn't work with the kiosk…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Trigger Arrangement

    Allow users to have the option to arrange the trigger rather than arranged it chronologically base on when it was made.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Using informations in trigger messages

    Bevor we moved to tawk.to we used Tidio. There was the possibility to use visitor informations in trigger messages. Here is an example:

    Hi {name} 👋🏽 Your estimated waiting time is {estimated_waiting}. Please hold on!
    ⬇️
    Hi John Doe 👋🏽 Your estimated waiting time is 5 minutes. Please hold on!

    I think it would be very useful!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. There form would appear after 1 minute of waiting

    In case a customer wants to chat and there's nobody to answer fast, I suggest that after e.g. 1 minute of waiting, the offline form would appear for the customer to fill and we could answer for him/her later.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. show a user messages history in one chat

    I use tawk api to identify user as "Tawk_API.visitor = {name : '" . $this->user->name. "', email : '" . $this->user->email . "'};"

    But if the user write me a message today and tomorrow Tawk will create two separated chats without history.

    I d'like to have an API property to say Tawk that it needs to combine all user chats.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Disable agent access to (create, update, and delete) any articles within the Knowledgebase.

    ​Currently, all property members can manage (create, update, and delete) any articles within the Knowledgebase.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Pop up notifications of visitor on website

    Pop up notifications of visitor on website

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. 3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. You should share the IPs of Offline Message as well...

    Hi, You should share the IPs of Offline Message as well...

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Support a Content-Security-Policy with style-src: unsafe-inline

    Currently the widget uses a large number of inline styles which means it cannot be used on a site with a Content-Security-Policy without style-src: unsafe-line.

    These styles could be moved to a stylesheet and classes/IDs used instead of inline styles which would allow a more secure Content-Security-Policy setting without unsafe-inline.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Overview video for a new agent to get them started.

    A how to video that introduces/inducts a new agent to the site. the important key features, how to answer a chat, add image and any common pitfalls/best practice.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to see which operators are logged on -

    it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

    140 votes
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    15 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. arreglar la app en android 4.4.2

    arreglar la app en android 4.4.2 no funciona dice error ocurred while communicating with Tawk Server ya llevan 4 updates y nada que lo solucionan

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow to change translation of error messages in pre-chat form

    For example. Currently, if required field message for name field is shown, this message appears: "Debes colocar tu nombre.".

    More polite form should be: "Debe colocar su nombre."

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. country offline

    Hi! Having the visitor's country in offline messages would be a great improvement.

    I know that we can check the country in the tickets details, but imagine the scenario: you wake up in the morning in Europe and have 60 tickets to respond to via email. Some are from customers in the USA, some from Australia.

    If you respond to those clients in Australia, you "catch" them during their early evening, if you respond to clients in the USA, they are in the middle of the night, sleeping.

    What a commodity would it be to be able to spot the…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. The ability to add informational messages at any point in the process before livechat.

    Eg: Offline multiple choice options.

    Eg: Someone clicks on “Animation” in a prechat or offline info multiple choice. Then instead of going straight to message or online chat, you have the option of adding a short message such as “Animation is a Game changer. It puts you on the front page of Google. As 50% of websites are mobile accessed, this puts you ahead of competition”

    And then you go to Livechat or a message option.

    This encourages the person to wait longer for an agent or actually send a message because they are more incentivised to do so.

    You…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Administrador could receive activity reports by email daily and split also by departments...

    Hi, congrats...

    To track the user of chat by our staff (different departments), I would like to receive reports daily so we could analyse them... split also by departments also

    Thanks you.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. 6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. translation mistake - pop-up message (DE)

    There is annoying mistake in time display (pop-up message), if the chat language is set to german.

    Example:


    • popup was sent just now
      in english: "just now"
      in german: "gerade eben"
      -> that's right
      (img: https://prnt.sc/uzqzfj)


    • one minute later
      in english: "1 minute ago"
      in german: "1 Minute ago"
      (img: https://prnt.sc/uzr7fs)
      -> thats wrong, it has to be "vor einer Minute"


    • Some minutes later...
      in english: "2 minutes ago"
      in german: "2 Minuten ago"
      (img: https://prnt.sc/uzr0jg)
      -> that's wrong, it has to be "vor 2 Minuten" ; "vor 5 Minuten"


    It would be nice, if this problem…

    2 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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