If you are on a shared device, the API should allow the session to be manually expired so that a new chat can be initiated. Is this something that already exists?

Allow users to have the option to arrange the trigger rather than arranged it chronologically base on when it was made.

Bevor we moved to tawk.to we used Tidio. There was the possibility to use visitor informations in trigger messages. Here is an example:

Hi {name} 👋🏽 Your estimated waiting time is {estimated_waiting}. Please hold on!
⬇️
Hi John Doe 👋🏽 Your estimated waiting time is 5 minutes. Please hold on!

I think it would be very useful!

In case a customer wants to chat and there's nobody to answer fast, I suggest that after e.g. 1 minute of waiting, the offline form would appear for the customer to fill and we could answer for him/her later.

I use tawk api to identify user as "Tawk_API.visitor = {name : '" . $this->user->name. "', email : '" . $this->user->email . "'};"

But if the user write me a message today and tomorrow Tawk will create two separated chats without history.

I d'like to have an API property to say Tawk that it needs to combine all user chats.

​Currently, all property members can manage (create, update, and delete) any articles within the Knowledgebase.

Pop up notifications of visitor on website

Hi, You should share the IPs of Offline Message as well...

Currently the widget uses a large number of inline styles which means it cannot be used on a site with a Content-Security-Policy without style-src: unsafe-line.

These styles could be moved to a stylesheet and classes/IDs used instead of inline styles which would allow a more secure Content-Security-Policy setting without unsafe-inline.

A how to video that introduces/inducts a new agent to the site. the important key features, how to answer a chat, add image and any common pitfalls/best practice.

it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

arreglar la app en android 4.4.2 no funciona dice error ocurred while communicating with Tawk Server ya llevan 4 updates y nada que lo solucionan

For example. Currently, if required field message for name field is shown, this message appears: "Debes colocar tu nombre.".

More polite form should be: "Debe colocar su nombre."

Hi, congrats...

To track the user of chat by our staff (different departments), I would like to receive reports daily so we could analyse them... split also by departments also

Thanks you.

So when someone finds us on Google, we want to know how they found us, and usually they say "thr a google search". somethign like this:
https://www.google.co.uk/search?source=hp&ei=toiMX4bdJ52W1fAPzcen4AI&q=local+plumber&oq=local+plumber&gs_lcp=CgZwc3ktYWIQAzICCAAyBQgAELEDMgUIABDJAzIFCAAQkgMyAggAMgIIADIICC4QxwEQrwEyAggAMgIIADICCAA6CwgAELEDEIMBEMkDOg4ILhCxAxDHARCjAhCLAzoICC4QsQMQgwE6CwguELEDEMcBEKMCOhEILhCxAxCDARDHARCjAhCLAzoICAAQsQMQgwE6CwguEMcBEKMCEIsDOgUILhCxA1CBDFjAF2CAGWgAcAB4AYABiAGIAaoIkgEEMTEuMpgBAKABAaoBB2d3cy13aXq4AQI&sclient=psy-ab&ved=0ahUKEwiGkNSI4r7sAhUdSxUIHc3jCSwQ4dUDCAk&uact=5

This is the full URL of a search for Local Plumber. It would rtell me what they searched for to get to us.

PLEASE can you make this possible....