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  1. Đăng ký sao ạ

    Số điện thoại

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Activities and Productivity of Agents report

    Need report to look at agents activities/numbers of chats attended. Current report allows selection of all users but excel report exported provide dates and a total chats. Require the report to show all the users selected with their data so that management can see as a whole the individual agents activities and productivity

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. When I create a CRM ticket can I have an option to select COUNTRY which will filter the restaurants in the list.

    When I create a CRM ticket can I have an option to select COUNTRY which will filter the restaurants in the list?
    We service multiple countries that have restaurants that have the same names. By entering the country and using it to filter the restaurants available this will eliminate creating CRM tickets for the wrong shop in the wrong country. Without this we are going to run into problems with this system now that we are expanding to more countries

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. 4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make it possible to upload an svg-file to the attention grabber gallery

    Make it possible to upload an svg-file to the attention grabber gallery to make your custom attention grabber nice and sharp

    32 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. URL in mail

    I have a feature request, which will be very useful for marketing activities.
    When we get offline messages on mail, we are unable to find out from which page the visitor is sending the offline messages.
    If we can have a small feature of tagging the URL of the page, it will help a client a lot with a faster response time to their visitors.

    I hope others will also find this useful.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Different position for desktop vs mobile display

    I would like a different widget position for desktop vs mobile displays.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Public Kiosk

    I have seen other like 3rd party apps like yours that has a pop up asking the user to end the chat. this clears the chat window. I am wanting to use this on a public kiosk I am developing . Especially the video chat. I am willing to be a reseller of this 3rd party app as part of our kiosk to my customer base. However I can't recommend this until I know people's private conversations will not hang around on a public kiosk for the next user to see. My product will be up and running in a…

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Not auto-deleting unsent responses when user disconnects

    It is very frustrating when writing a response (often longer, complex - collecting data/support URLs from various resources) to a user, the message gets automatically deleted when the user disconnects. Very often users disconnect due to internet connection issues, and are back in a couple seconds - yet we need to start all over again, all previous work wasted. Even if the user leaves, the response could be easily reused for a follow-up (not really possible when all is just deleted).

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Email Notification for User Satisfaction

    It would be very beneficial if Admin's could opt in to receive an email notification when someone rates a chat with us either Positive/Negative. If this were possible, it would be great if the email would list who the student/customer was and as well as the 'agent' that assisted them.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make multi language triggers possible

    I wonder how to set triggers in different languages. As "Kevin" from the Support-Team respond, there is not such a feature.. .so here is the Request for it :)

    I have an nextJS app. If I switch from English-Language to German-Language (or any other one) - that will not change the URL of my requested page, because it is only an internal flag (javascript variable).

    This triggers an JS-Script which displays now the other language-content.

    So what we need is also some kind of JS-Trigger or Flag, that can be send to Tawk.io which indicate that the chat-script should show…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Change Font

    Hello,

    I recommend giving us the option to change widget font.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Autofill text inputs, especially email inputs so VISITOR does not have to type out their email address, to receive a transcript for example.

    Autofill text inputs, especially email inputs so VISITOR does not have to type out their email address, to receive a transcript for example.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please put back the ability for admin to view each agents direct chat link

    Please put back the ability for admin to view each agents direct chat link
    It is cumbersome for admin to ask every agent to look up their chat link
    If I have Admin privileges then I should be able to see and alter details and permissions of Agents including be able to see their direct chat link

    9 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. my own offline symbol on the website

    I would like an offline logo that is more meaningful, for example a call center agent with a headset, it can also be a logo for offline and available

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Login "start as Invisible" Option

    Hey people, this one is easy to implement.

    Please, let a option to start as invisible when I login. Because I do not want my clients to see before I am ready and I must see then online first.

    Thank you very much!

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. erase content remotely

    I am putting this widget on a kiosk and I was hoping that after the chat is finished that it would erase the conversation when I close the conversation on my end not having to depend on the kiosk use is there a option for that as I will be using this to remotely check people in and I don't want their information to remain on the public kiosk

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. How I can add more then 20 departments on the pre-form CHAT WIDGET ?

    How I can add more then 20 departments on the pre-form CHAT WIDGET ?

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Custom icon for knowledgebase categories

    Make able administrators to upload their own icons or to use iOS emojis

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. I suggest you to add an Ticket forms (So users may select the form category)

    For example - a website which provider repair service like ( Mobile repair,Macbook repair) the Optional ticket form should be like
    Customer Name-
    Email-
    Device Model-
    Manufacturer or Brand-
    IMEI or Serial number-
    Device status-
    Additional comments-
    this idea definitely works.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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