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Need report to look at agents activities/numbers of chats attended. Current report allows selection of all users but excel report exported provide dates and a total chats. Require the report to show all the users selected with their data so that management can see as a whole the individual agents activities and productivity

When I create a CRM ticket can I have an option to select COUNTRY which will filter the restaurants in the list?
We service multiple countries that have restaurants that have the same names. By entering the country and using it to filter the restaurants available this will eliminate creating CRM tickets for the wrong shop in the wrong country. Without this we are going to run into problems with this system now that we are expanding to more countries

Make it possible to upload an svg-file to the attention grabber gallery to make your custom attention grabber nice and sharp

I have a feature request, which will be very useful for marketing activities.
When we get offline messages on mail, we are unable to find out from which page the visitor is sending the offline messages.
If we can have a small feature of tagging the URL of the page, it will help a client a lot with a faster response time to their visitors.

I hope others will also find this useful.

I would like a different widget position for desktop vs mobile displays.

It is very frustrating when writing a response (often longer, complex - collecting data/support URLs from various resources) to a user, the message gets automatically deleted when the user disconnects. Very often users disconnect due to internet connection issues, and are back in a couple seconds - yet we need to start all over again, all previous work wasted. Even if the user leaves, the response could be easily reused for a follow-up (not really possible when all is just deleted).

It would be very beneficial if Admin's could opt in to receive an email notification when someone rates a chat with us either Positive/Negative. If this were possible, it would be great if the email would list who the student/customer was and as well as the 'agent' that assisted them.

Hello,

I recommend giving us the option to change widget font.

Autofill text inputs, especially email inputs so VISITOR does not have to type out their email address, to receive a transcript for example.

Please put back the ability for admin to view each agents direct chat link
It is cumbersome for admin to ask every agent to look up their chat link
If I have Admin privileges then I should be able to see and alter details and permissions of Agents including be able to see their direct chat link

I would like an offline logo that is more meaningful, for example a call center agent with a headset, it can also be a logo for offline and available

Hey people, this one is easy to implement.

Please, let a option to start as invisible when I login. Because I do not want my clients to see before I am ready and I must see then online first.

Thank you very much!

I am putting this widget on a kiosk and I was hoping that after the chat is finished that it would erase the conversation when I close the conversation on my end not having to depend on the kiosk use is there a option for that as I will be using this to remotely check people in and I don't want their information to remain on the public kiosk

How I can add more then 20 departments on the pre-form CHAT WIDGET ?

Make able administrators to upload their own icons or to use iOS emojis

For example - a website which provider repair service like ( Mobile repair,Macbook repair) the Optional ticket form should be like
Customer Name-
Email-
Device Model-
Manufacturer or Brand-
IMEI or Serial number-
Device status-
Additional comments-
this idea definitely works.