I've configured a Pre-Chat Form, and I want it to appear every time a new chat is requested.

However, the Pre-Chat Form only shows once, and the chosen option is saved in customer's cookies. Any following chat requests will skip the Pre-Chat Form, as the chosen option is still in the customer's cookies.

I would like to have the option of ignoring customer's cookies, if possible.

Thank you for your consideration!

Could be great to add our own logo on the tickets emails + a signature.

1. Management agent member password


2. View agent member login record, login IP, use device


3. Bind the proxy to login tawk's whitelist IP location


4. Automatically assign customers to agent members

Please add an option to delete multiple contact lists at once. Currently we have option to delete one by one.

1) Send customer data like firstname, lastname, email, external crm_id through js widget for already authenticated users, to avoid operator rewriting this data

2) add a custom link in the convrersation page generated using crm_id to open in a new window the external crm customer information

Currently customers are tracked based on cookies. If a customer returns and has cleared their cache or is on a different device then it logs them as a "new customer", rather than showing a chat history with this person.

Please implement more logic on customer tracking. Tracking via email address is the simplest action. Tracking via IP address could be a great backup.

If I have helped someone, at the end of the chat when they close it, I would like to ask them to donate and give them a link to the Donate page on my site.

Download the data in consolidated and visitors details in excel interval wise required asap

Using the app I would like to be able to 'always be online'

In the cliente details, where you can add the username/email, add custom fields like, subscription plan, date fields, etc etc ...
And also a custom button, allow the agent to quick open a cliente area in a website with just a click example, href=exame.com?/user=username...

At the moment, the email transcript function is available but hidden. You have no idea how many visitors request that they be sent chat transcripts. Please check Siteground support chat - I think they do it right. When the visitor closes the chat window, transcript email option is shown, with prefilled (but editable) email address if it was collected via prechat form. Similarly, Tawk should also show a transcript email page when the visitor clicks X to close/minimize the window. Whether the chat has finished or not at that point is an academic debate.

Wondering if you have plans to update your design for the chat widgets? It looks plain, kind of outdated compared to others like Intercom, Drift, Olark, Zendesk, Influx.

The end-user chat window looks outdated. Others' chat systems look sleek, clean, nice user interface and customizable. Also, even the chat widget icons are pretty hideous.

Another example:
https://www.logicweb.com/bulk-ip-address-leasing/

Look, no borders, no headers on the expanded window? This makes no sense and just ugly. Poor font style, cramped line height.

Translate the mail text if we are offline

must be can export all chat to xls.

i don know if it's possible. Can we add chat code in sites.google.com

recently i create a website https://sites.google.com/view/url-roku-com-link/roku-comlink

in which i want to add code. so i can take a stand and chat with user.

am new.

can anybody help me for these

add a setting to move the widget a little bit, i have placed the widget on the bottom right. on mobile phones the widget is places before a important icon (chart) see www.thilo.be

Enable people to change the font size while chatting. Also have an option to delete or edit the text as sometimes there can be typo error or we may write something inadvertently which we may want to delete later

Add images to shortcuts - It would be great to have an option to add images to shortcuts - help convey instructions to customers using screenshots