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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. remove the alert notification when I visit my own website as it is rather annoying and is reporting false positives on traffic

    remove the alert notification when I visit my own website as it is rather annoying and is reporting false positives on traffic

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Offer diverse customer service avatars

    Please either offer culture- and gender-diverse customer service avatars or give us the ability to remove the avatar.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. DKIM Messaging Broken

    Same issue here, zero responses to tickets recently. Ridiculous. #113325

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Translate E-mail Opening Ticket

    Translate or allow customization e-mail sent by system of open ticket

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Chance to get rid of text next to icon on mobile version.

    It's a feature that we'd thank you for, at the moment it really occupies too much space considering the proportions of a mobile's screen. The icon only would be much better. Thank you.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Tickets should include initial support messafe

    When converting a message to a ticket, the initial message should be included when the ticket is opened. This seems like something that must be included with a ticket create feature.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Verschillende berichten per taal instellen

    Ik wil voor Nederlandse klanten dat zij de nederlandse live chat tekst krijgen en voor de Engelse klanten dat zij engelse tekst zien.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. I would like to suggest to add date table option

    If you can add Date table option for pre chat forms will be very helpful for the business' who is use the chat widget for taking appointments & also for hotels to get check-in & check-out information.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to turn off dynamic title

    On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

    195 votes
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    26 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. No Form Required When We Manually Invite a Visitor

    We have set up our chat window to require the visitor to first fill out a form before they can come into a chat. When we Pro-Activtely/Manually invite the them (We simply Join), we would like the form to NOT be required for the visitor any longer- just immediately start the chat with the visitor. (No Form Required When We Manually Invite a Visitor)

    5 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cant find hide on mobile option

    Does this option still exists? i cant seem to find it on the settings page

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Direct link from missed chat emails to dashboard

    When I receive an email for a missed chat I have to go to taw.to, login, find the brand, find the chat and turn it into a ticket.

    It would be very useful to have a direct link from the email to the dashboard.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Customize chat button with event

    The customize chat button article works only for the initial state of the chat button. It will be a great improvement if it will be possible to append some custom JS code for custom the button even if the chat appear and when the user close it or the agent answer.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. One Ticket - Multiple Recepients

    If I have a group of users facing the same problem, and I want to raise a ticket for all of them, I'm unable to do so at the moment because one ticket can only have one customer recipient email. Please allow us to add multiple recipients. Thanks

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. It would be great to add a button like "X" in chat widget to close the widget directly.

    It would be great to add a button like "X" in chat widget to close the widget directly.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Area to Exclude IP addresses

    Exclude IP address from the stats on the dashboard, this will be useful if you are a dev or client making changing etc on your website, this way if you exclude your IP address you will not be counted, which makes sense because you know that you are viewing the website. Thank you

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. i don't know what is happening but the i have the old messages which keep poping on the same chat wedget

    i have a probleme with the chat, when i recieve a new message the old message keep poping up, which is not practical at all, i am handeling multiple groupes at the time and it is annoying and not professional at all as i keep answering the same message.
    please try to solve the probleme

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. add more options for the knowledge base

    like duplicate an article or set the paragraph alignment to justify. Thank you.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Extract KB Items for mass editing and reuploading via a CSV uploader (for example)

    The KB is starting to be more useful. However, being able to only upload and edit a single entry at a time is limiting. Especially if one would like to change the same thing in multiple entries. Being able to upload and extract the KB items for offline editing would be really useful. Maybe the entire KB or by selected fields such as category.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Please Remove the "Still need help? Message Us" portion in the knowledge base

    Even if the chat widget does not appear when offline, once the "Message Us" link is clicked, it will open the chat widget. Thank you.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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