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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Option for Pre-chat Form to ignore cookies

    I've configured a Pre-Chat Form, and I want it to appear every time a new chat is requested.

    However, the Pre-Chat Form only shows once, and the chosen option is saved in customer's cookies. Any following chat requests will skip the Pre-Chat Form, as the chosen option is still in the customer's cookies.

    I would like to have the option of ignoring customer's cookies, if possible.

    Thank you for your consideration!

    3 votes
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  2. Customize tickets emails

    Could be great to add our own logo on the tickets emails + a signature.

    1 vote
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  3. 建議更改項目,希望此系統能夠更好!


    1. Management agent member password

    2. View agent member login record, login IP, use device

    3. Bind the proxy to login tawk's whitelist IP location

    4. Automatically assign customers to agent members

    1 vote
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  4. Delete multiple contact list at once

    Please add an option to delete multiple contact lists at once. Currently we have option to delete one by one.

    3 votes
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  5. Send customer data like firstname, lastname, email (crm id) througth js widget for authenticated users

    1) Send customer data like firstname, lastname, email, external crm_id through js widget for already authenticated users, to avoid operator rewriting this data

    2) add a custom link in the convrersation page generated using crm_id to open in a new window the external crm customer information

    3 votes
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  6. Track customers based on Email Address and IP

    Currently customers are tracked based on cookies. If a customer returns and has cleared their cache or is on a different device then it logs them as a "new customer", rather than showing a chat history with this person.

    Please implement more logic on customer tracking. Tracking via email address is the simplest action. Tracking via IP address could be a great backup.

    3 votes
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  7. When a user ends a chat session, I would like him\her to see a message from me.

    If I have helped someone, at the end of the chat when they close it, I would like to ask them to donate and give them a link to the Donate page on my site.

    1 vote
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  8. Change scrolling behavior on right side of active chat window

    When we open a new chat session with a user, the right side of the screen has the user's name, email address, location and other information on the top right. Below that is a list of the pages they have visited, which is usually a long list. Below their navigation history - usually off the bottom of the screen out of view - is the most important bit of information for our support operator; the account/company name which is passed in automatically using Tawk_API.setAttributes. This account/company name is critical and should be at the top of the column instead of…

    3 votes
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  9. Visitors count per hour excel extract

    Download the data in consolidated and visitors details in excel interval wise required asap

    1 vote
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  10. Shopperly Limited

    Address
    Covent Garden, London, WC2H 9HJ, UK

    Phone
    +44(0)7413606260

    Website
    https://grouponara.eu/

    Grouponara sells products from technical appliances to designer sunglasses, sport clothes and equipment. Sale up to 80%, with prices starting from 0.50. Main brands featured: Trussardi, Armani, Hackett London, Jaguar, Italia Indipendent, DKNY, Prada, Calvin Klein, Guess, Adidas, Nike, Breil, Italia Indipendent, Innovagoods, Philips, Cecotec, Moulinex, Apple, HP, Samsung, Alcatel.

    Keywords
    Fashion, perfumes, house and gourmet, kitchen appliances, electronics, travel. Trussardi, Armani, Swarovski, Jaguar, DKNY, Prada, Guess, Adidas, Nike, Breil, Italia Indipendent, Innovagoods, Apple, HP, Asus,Samsung, Alcatel.

    Tag/Tagline
    For electronics, house/gourmet, perfumes, fashion, computers and accessories

    Hours
    Monday to…

    1 vote
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  11. Using the app I would like to be able to 'always be online'

    Using the app I would like to be able to 'always be online'

    3 votes
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  12. In a cliente details add, custom fields or buttons!

    In the cliente details, where you can add the username/email, add custom fields like, subscription plan, date fields, etc etc ...
    And also a custom button, allow the agent to quick open a cliente area in a website with just a click example, href=exame.com?/user=username...

    3 votes
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  13. Email transcript to visitor

    At the moment, the email transcript function is available but hidden. You have no idea how many visitors request that they be sent chat transcripts. Please check Siteground support chat - I think they do it right. When the visitor closes the chat window, transcript email option is shown, with prefilled (but editable) email address if it was collected via prechat form. Similarly, Tawk should also show a transcript email page when the visitor clicks X to close/minimize the window. Whether the chat has finished or not at that point is an academic debate.

    3 votes
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  14. New Chat Window Design

    Wondering if you have plans to update your design for the chat widgets? It looks plain, kind of outdated compared to others like Intercom, Drift, Olark, Zendesk, Influx.

    The end-user chat window looks outdated. Others' chat systems look sleek, clean, nice user interface and customizable. Also, even the chat widget icons are pretty hideous.

    Another example:
    https://www.logicweb.com/bulk-ip-address-leasing/

    Look, no borders, no headers on the expanded window? This makes no sense and just ugly. Poor font style, cramped line height.

    3 votes
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  15. Translate the mail text if we are offline

    Translate the mail text if we are offline

    1 vote
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  16. must be can export all chat to xls.

    must be can export all chat to xls.

    1 vote
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  17. can we add chat code on sites.google.com

    i don know if it's possible. Can we add chat code in sites.google.com

    recently i create a website https://sites.google.com/view/url-roku-com-link/roku-comlink

    in which i want to add code. so i can take a stand and chat with user.

    am new.

    can anybody help me for these

    9 votes
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  18. Widget placement

    add a setting to move the widget a little bit, i have placed the widget on the bottom right. on mobile phones the widget is places before a important icon (chart) see www.thilo.be

    1 vote
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  19. Enable people to change the font size while chatting

    Enable people to change the font size while chatting. Also have an option to delete or edit the text as sometimes there can be typo error or we may write something inadvertently which we may want to delete later

    1 vote
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  20. Add images to shortcuts

    Add images to shortcuts - It would be great to have an option to add images to shortcuts - help convey instructions to customers using screenshots

    3 votes
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