remove the alert notification when I visit my own website as it is rather annoying and is reporting false positives on traffic

Please either offer culture- and gender-diverse customer service avatars or give us the ability to remove the avatar.

Same issue here, zero responses to tickets recently. Ridiculous. #113325

Translate or allow customization e-mail sent by system of open ticket

It's a feature that we'd thank you for, at the moment it really occupies too much space considering the proportions of a mobile's screen. The icon only would be much better. Thank you.

When converting a message to a ticket, the initial message should be included when the ticket is opened. This seems like something that must be included with a ticket create feature.

Ik wil voor Nederlandse klanten dat zij de nederlandse live chat tekst krijgen en voor de Engelse klanten dat zij engelse tekst zien.

If you can add Date table option for pre chat forms will be very helpful for the business' who is use the chat widget for taking appointments & also for hotels to get check-in & check-out information.

On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

We have set up our chat window to require the visitor to first fill out a form before they can come into a chat. When we Pro-Activtely/Manually invite the them (We simply Join), we would like the form to NOT be required for the visitor any longer- just immediately start the chat with the visitor. (No Form Required When We Manually Invite a Visitor)

Does this option still exists? i cant seem to find it on the settings page

When I receive an email for a missed chat I have to go to taw.to, login, find the brand, find the chat and turn it into a ticket.

It would be very useful to have a direct link from the email to the dashboard.

The customize chat button article works only for the initial state of the chat button. It will be a great improvement if it will be possible to append some custom JS code for custom the button even if the chat appear and when the user close it or the agent answer.

If I have a group of users facing the same problem, and I want to raise a ticket for all of them, I'm unable to do so at the moment because one ticket can only have one customer recipient email. Please allow us to add multiple recipients. Thanks

It would be great to add a button like "X" in chat widget to close the widget directly.

Exclude IP address from the stats on the dashboard, this will be useful if you are a dev or client making changing etc on your website, this way if you exclude your IP address you will not be counted, which makes sense because you know that you are viewing the website. Thank you

i have a probleme with the chat, when i recieve a new message the old message keep poping up, which is not practical at all, i am handeling multiple groupes at the time and it is annoying and not professional at all as i keep answering the same message.
please try to solve the probleme

like duplicate an article or set the paragraph alignment to justify. Thank you.

The KB is starting to be more useful. However, being able to only upload and edit a single entry at a time is limiting. Especially if one would like to change the same thing in multiple entries. Being able to upload and extract the KB items for offline editing would be really useful. Maybe the entire KB or by selected fields such as category.

Even if the chat widget does not appear when offline, once the "Message Us" link is clicked, it will open the chat widget. Thank you.