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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. please do agent switching option for tawk app plus visitor notification even tawk app closed similar to gmail app

    1)agent switching option from dropdown menu similar to desktop verison for app in future update,
    2)have installed tawk app, but should IT BE OPEN ALWAYS to get notification,?? because if i close the app, its not showing notification,, whereas gmail app giving notification even though i closed, am still authenticated know,why am not receiving in similar fashion like gmail

    2 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Export data in Excel format.

    Currently when i am downloding users data exported in .CSV. it's very difficult so its possible i can download data in Excel format?

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Advaced Trigger with date condition

    Hi, it would be great if the chatbot could have an advanced trigger that could set to run on a particular calendar date such as public holidays and prime shopping days such as cyber monday

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Personal style widget

    Please visit this website: https://www.yoursurprise.nl/ and look at the chat widget in their right corner. This widget is much more drawing me to click on it due to 2 reasons:

    1) There is a picture of a person when the widget is folded in
    2) There is an icon on the widget like on your iOS phone, indicating there is a new message (thus asking for you to open it).

    Also when you click on the app and open it, you get different options:
    1) Chat
    2) Call
    3) FAQ

    This is also interesting!

    I would love to see Tawk.to…

    10 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Customize direct chat link text size

    I really love the tawk to app as a potential kiosk option for visitors to our location on an ipad. It has a great pre-chat form, departments, and now video calls which work amazingly well. I'm trying to set up the direct chat link on an ipad in our lobby where people can start chats/calls/video calls with people who are working from home, but the font/text size is so tiny. For accessibility purposes, it would be great if we could customize this. I understand I can zoom in on a safari page, but that feature doesn't work with the kiosk…

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Using informations in trigger messages

    Bevor we moved to tawk.to we used Tidio. There was the possibility to use visitor informations in trigger messages. Here is an example:

    Hi {name} 👋🏽 Your estimated waiting time is {estimated_waiting}. Please hold on!
    ⬇️
    Hi John Doe 👋🏽 Your estimated waiting time is 5 minutes. Please hold on!

    I think it would be very useful!

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. There form would appear after 1 minute of waiting

    In case a customer wants to chat and there's nobody to answer fast, I suggest that after e.g. 1 minute of waiting, the offline form would appear for the customer to fill and we could answer for him/her later.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Disable agent access to (create, update, and delete) any articles within the Knowledgebase.

    ​Currently, all property members can manage (create, update, and delete) any articles within the Knowledgebase.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. 3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. You should share the IPs of Offline Message as well...

    Hi, You should share the IPs of Offline Message as well...

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. add in non-binary avatars and option to create your own

    Would love to see non-binary avatar options! Was hoping this is already planned. And/or would be great to be able to build ones own which would help with that situation.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Record user email or name ( Ask them to add in name/email before starting a conversation

    Now there is no way to record the name or email or any information before the user start the chat. It is difficult to identify the user detail who was it not possible. Unique id doesnt help to identify users. Please consider adding that feature

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Extract KB Items for mass editing and reuploading via a CSV uploader (for example)

    The KB is starting to be more useful. However, being able to only upload and edit a single entry at a time is limiting. Especially if one would like to change the same thing in multiple entries. Being able to upload and extract the KB items for offline editing would be really useful. Maybe the entire KB or by selected fields such as category.

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. being able to translate text for email replies to tickets

    widget works fine in my native language except for email replies to tickets, I'd like to be able to translate the subject:

    [#2] RE : Chat with customer

    and the body

    - Please type your reply above this line -

    Because my customers don't understand for the reply is.

    Thank you.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Stop auto reply for specific domains to avoid an email loop

    I asked wordpress org staff:
    > Can the support rep be connected to a ticket system? Best support can be given via the ticket system and multiple people and levels.

    Yes, BUT! Please for the love of everything on this planet, make it so emails from @wordpress.org DO NOT AUTO REPLY.

    Seriously, we have to email people (even support folks), and if they follow posts, what happens is we email (as requested) and it replies, which makes our system try to process the email, and can create a god-aweful loop between computers.

    so better to exclude *@wordpress.org from auto reply

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. setup a knowledge bank search result tracking. (Good to know what our customers are searching for)

    I understand that we can put in a lot of FAQ questions for our customers to learn more.

    Would be great if it is possible for us to find out what info our customers are searching for (especially those that appears as no search results.)

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Provide a proper editor for Knowledgebase articles

    I've just been testing the Knowledgebase feature and it's very nice. But the method of inserting headings and paragraphs is just hopeless. I'll never get an article published unless it's only a paragraph or two long. Suggest adding a proper editor (e.g. CKEditor or similar) with the ability to paste content or HTML in. Most editors can usually be configured to strip out any script if that is a concern.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. REPORT - Type of chats

    Chats received with issues handled by customer service are categorised by using the TAG button. For reporting and analysis, on a weekly or monthly basis, chat is analyse to understand what are the common issues so that the company can improve on the areas.

    Need a report to extract such a report to list down the number of chats received under the TAG chosen for a particular period.

    Currently, TAWK allows selection of 1 TAG at a time and data further breakdown into the dates it chat with that TAG occur.

    A new report for a selected period with the…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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