Many chat services allow you to use push notifications so you can broadcast news/outages/anything you want that don't require the end user to click anything. This would be super helpful.

Please provide history or mail notification to particular admin when someone changed the property or widget settings.
For ex. if someone changed property status or scheduler timing we need history who done that changes.

the customer select either 1 or 2 then if they select 1 a different question appear then if they select 2 then a differnet question appear so its compact and looks professional

Justifying text makes articles look neater, as compared to justifying to the left, right, or centre of paragraph

During setting up the chat Schedule and Timezone, I have realized these property values are not available to be included anywhere. This could be useful while creating a custom label when Offline mode, while the live chat is not available, to inform the user when the live chat will be available again according to its timezone.

We like to approach our customers actively when they on mobile phone. It’s possible to send a trigger ( customer will see red number of messages send by us ) but the problem is we like to make the screen pop some bigger when we send them an message actively. Ofcource they should be able to click it away if it boughters them. If they use the website by desktop the pop out is perfect if we send them message actively ( they see our message on the screen directly ).

Hello,
As with Intercomm, it would be interesting to generate understandable user names, such as "Blue Otter" or "Yellow Train", or "Pink Flower", etc.

Indeed, the "V1598450190237235" are quite difficult to interpret!

Thanks for your great tool and see you soon!

Knowledge base visitors should be able to read articles on the favorite language. That could be done autodetecting the browser language or through a language selector.
That would make the "language" option of the articles useful.

Thanks!

In the emailed transcript of a chat, when the customer and the support agent have the same name, there's no way to tell who said what. It doesn't happen often, but we've had it happen a few times and it's always confusing.

When user is active on the site we get to see all the path he has taken, the pages he has visited etc.
that is great information
but that goes away after the user leaves the website
is there a way to store that information so that our team can view it later for all the users who have visited in the day ?

When we have styled our widget and got it behaving exactly as we want, it would be a big time saver if we could clone it. This would mean that all of the branding colours etc would be automatically set in a new property

Currenty knowledgebase article width is too narrow. It only uses a small part of the webpage, making KB text articles very long. It would be great if there was a way dynamically use the full width of the screen, or at least an option to select between some presets.

Tickets opened counted manually supposed at 27, live chat coming in at that moment only 1. Already untick the chats part and only left open tickets but numbers showing at 336

Can you please add Urdu language. it will be easy for the clients and us

Could you please make member to member chat and video chat for membership based sites?

Could you please make member to

Please allow us to change the color of each Property in the Admin area. I have multiple sites and would like to be able to change the color to correspond.See screenshot: https://tinyurl.com/yxj5ryaz

It would be nice if the chat widget are free to drag to have a good position.

and the attention grabber should be re appear after we close the website.
(NO NEED to clear cookies, cache etc.)