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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Customize which properties are live-tracked on their dashboard

    This idea came upon me when I was creating multiple properties for different website I am managing on behalf on my clients.

    My dashboard stats became more and more crowded and I was unable to track only my OWN website, since I'm admin of so many properties.

    It would be nice to be able to "mask" or "disable" some properties you're admin of from the dashboard.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. API for Magento 2

    API for Magento 2 Pls, How to integrate Tawkto with a page build on Magento 2?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. 4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. when creating an agent, select department they will be in.

    When creating an new agent, there should be a way to add them to a department.

    Currently when creating a new agent, one then has to separately go into manage departments and manually add that agent to the department.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Create history for agent to agent chats within a department for supervisory review.

    I am unable to find a history for agent to agent chat within a department. I would like to be able to review agent to agent chats as needed in a supervisory capacity or for HR needs.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Emailed chat transcript should use full domain name, or be admin-settable

    Emailed transcript has subject "Chat transcript on <example.com>..." and email body starts, 'Chat on <example.com>".

    Problem where we use tawk, multi-tenant systems, where different subdomains distinguish different clients (abc.example.com, xyz.example.com, etc.) We use different site-id for each, so tawk can distinguish.

    Either, have transcript use full domain ("Chat on abc.example.com"), or provide a site-level configuration "display name", and use "Chat on ABC Corp."

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add the ability to see the busiest days and times within a date range so we can adjust our staffing needs better.

    As we are a growing business, we support by only email and live chat, so we need to ensure that we have our staffing needs covered for the busiest times and days. Adding that reporting layer of being able to see those busiest times/days within a given date range will help us determine our staffing needs for our clients. Thanks.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Notification tooltip for custom button

    Like there is a feature already there to change custom like text based on status from this link https://www.tawk.to/knowledgebase/advanced-features/using-a-text-link-or-button-to-open-the-chat-widget/.....
    There should also be notification tooltip if new msg is available for visitor if he/she has closed the widget window.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. I want add two langauges for my site. spanish and english. please add this

    I want add two langauges for my site. spanish and english. please add this

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Have all properties added up visits on the dashboard. At the moment have to go through them one by one and then it adds up

    Have all properties added up visits on the dashboard.At the moment have to go through them one by one and then it adds up

    1 vote
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  11. add triggers when a visitor e.g. intends to leave page/site

    Have seen in other chat solutions that they have triggers like opening a chat window if a visitor intends to leave the page - or stays on the same page for a certain amount of time

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Better url parser

    Entering a "(note)" with an URL in the chat dialog includes the closing parenthesis in the URL - e.g.:

    xxxx (get more info on www.example.com/moreinfo)

    makes a wrong link to "http://www.example.com/moreinfo)&quot;

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    What browser and OS are you using?
    Could you please contact our support team? They will gladly help you solve this issue and will inform the development team. You can contact support here: https://www.tawk.to/

    Hope this answers your request.

  13. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. f

    Needs to make plugins for better access for CMS softwares. we love osclass .

    3 votes
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  16. I have a Wix site. Would love to use tawk.to but you can't attach the chat window to the bottom of the page.

    Your solution was to create a fixed footer and attach it to that as shown on this website: http://support5412.wixsite.com/tawktest

    However the app Tidio Chat affixes itself to the bottom of the page without the need for a fixed footer (see my website www.cleanthemuk.com). You guys should figure out what they're doing and copy it and then I'll use your chat application.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Improve the all important desktop notification

    its such a neat service u have , but with big flaw: the desktop notification just flashes for a few sec only. u need to change this surely. else this service loses a lot of its value. so much so it becomes negative for both the user and the customer . difficult to use till this is fixed, else i was planning to install it right way

    7 votes
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    planned  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make it possible to modify the widget for different pages

    For example, when a user is in a page with instructions, I would like the header to say: "Something isn't clear?"
    and for the homepage I would like it to be: "Hey, need help?"

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. color set up

    To be able to assign PROPERTY color if we have more than one PROPERTY set up

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. have an option to disable the 'Are you sure you want to end this chat?' text when you click the 'exit' button

    have an option to disable the 'Are you sure you want to end this chat?' text when you click the 'exit' button

    1 vote
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