By allowing sounds to the messaging
(ticketing) notifications on the web browser, this alerts the staff member
fully unlike just having a pop-up on the left hand side that may not even be
Add a checkbox, that will show when users like / dislike the conversation ONLY if its checked. because some people spam those buttons6 votes
It will be very helpful if you add a feature of automatic reply by joining the ticket just like " Our member will be available soon please wait for 2 mins. Thank you "1 vote
enable change of the colour of the square in monitoring - we have two, both beginning with I and the colours are too similar2 votes
When we receive a message in windows desktop or mac os X, it will be very great if there was an form to fast answer directly on notification.
Sometimes we receive a message and we could answer in a fast mode with we don't need to enter on app and answer..3 votes
Hi there Gustavo,
Thank you for the request. For common responses you can use the shortcuts feature which reduces the time necessary to answer the Visitor.
Hope this helps.
The mobile widget when the dashboard is offline displays a "Mail" message, which is not ideal because the widget should inform the user about the chat feature, so the user can keep it in mind and come back later if he wants.1 vote
Spanish word for profile is "Perfil", it says "Perdil".1 vote
Thank you for pointing this out.
If you find more translation mistakes, you can submit them via https://crowdin.com/project/tawk/. That way all submissions will be available on LIVE much faster.
Hope this answers your request.
Our agents tend to write quite technical, detailed answers. These work-in-progress responses are lost if the user disconnects for whatever reason.
Can the agent's message text please not be lost if the user disconnects. This enables the agent to copy/paste it into an email etc.1 vote
Need a lot more documentation or large community based forum for answering questions or solving problems
I'm hunting for a place where people have the problems I have and have already solved them. Find this with most everything I work with. I'm using the API JS, have error codes, special use....but I can't find anything to learn from others that have already gone through this. Would love to be able to post and have others in the community help. Once I learn it better, I'd be glad to help others as well. I do on other sites now.1 vote
Hi there dear tawker,
We are very happy to hear that we have a devoted community. We are actually starting to look into a community forum where you could do exactly this and more. But this will require time.
In the meantime, our friendly support people will be happy to help you out! You can contact them by initiating a conversation here: https://www.tawk.to/
Hope this helps!
My advanced triggers need to carry a second message - possibly marketing.3 votes
Hi there dear tawker,
Could you please explain in more detail what you want to accomplish?
When you select position from the list, popup appears. Now it covers the whole list (by height) and it's uncomfortable.4 votes
It would be great if we could just exclude one particular account from receiving offline notifications.3 votes
Would be good If there is an option of adding a picutre to a trigger do when trigger pops up users can see whom they are about to talk to.1 vote
"Visitor history page" - as a value you put a part of an URL or exact URL that visitor visited during his session.
Example: if visitor was on contact page once, don't ask him if he needs help.1 vote
to please also save the browser type in history with visitor details. As today i need it,. But unable to find it on my chat.1 vote
I was thinking you could make it to where we can move the attention bubble image around to where we would like it.1 vote
Hi there Allen,
Could you please elaborate on what you mean?
We need set to be able to set breakpoints instead of "hide in mobile" option to determine if chat should show or not. Modern tablets have excellent viewports, just as good as the desktop, but is disabled when "hide in mobile". It shouldn't be this way.3 votes
Creating departments are very common and flexible option for visitors to directly communicate with right departments.
There are no any option in your chat software for that to create the departments globally for all configured websites.
And this is very hactick work for vendors to manage departments as per website wise becuase vendor has lots of work already and they are not the proper time for manageing the lots of website and their departments.
So i request you to add this feaute in your chat software as global setting.3 votes
Report which could outline which pages a view has visited within the month.0 votes
List all the agents in our team and provide a link to each agent so that the user can choose who they would like to chat with.
This means that with each agent we could write a blurb about their specific speciality so that the user can select the agent who is best qualified to answer their particular issue.0 votes
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