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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Link to chat to a particular agent

    List all the agents in our team and provide a link to each agent so that the user can choose who they would like to chat with.

    This means that with each agent we could write a blurb about their specific speciality so that the user can select the agent who is best qualified to answer their particular issue.

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  2. Historical Analytics- Report which could outline which pages a view has visited within the month.

    Report which could outline which pages a view has visited within the month.

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  3. ensure TawkConnectionTime cookie does not appear until cookie consent is given

    TawkConnectionTime cookie currently loads when the widget appears even though it does not provide any visitor tracking to the app/dashboard. It would be better if no cookie was created until consent is given.

    1 vote
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  4. Add sounds to notifications relating to Messaging (Ticketing) via web browser on the dashboard.

    By allowing sounds to the messaging
    (ticketing) notifications on the web browser, this alerts the staff member
    fully unlike just having a pop-up on the left hand side that may not even be
    noticed.

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    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  5. allow posting images side by side, two column format

    i would like the ability to post two images side by side on the same row.

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we can only add one image per block.

    Alternatively, you can create a collage with 2 images and upload it as a single image.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. The content of the chat widget needs adjustment. It would be advisable to be able to adjust it to cards, text, logo and chat.

    The content of the chat widget needs adjustment. It would be advisable to be able to adjust it to cards, text, logo and chat. The visitor does not see properly where he can type and start the chat. This is the most important part of the whole widget and the system.

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    Hi Harald,

    Thank you for choosing tawk.to and for sharing your challenge here.

    You can customize the colors, size and position of the widget. You can also move the chat card to any position in the widget body by dragging and dropping the widget cards.

    To change the way the visitor widget appears on the pages of your website, follow these steps:

    1. Go to ⚙️ Administration and select Channels in the left menu.

    2. Select Chat Widget.

    3. Click Advanced in the Widget Appearance menu.

    4. Edit the settings to suit your website.

    5. Click the Save button when finished.

    The following links will help you customize your widget content.

    1. Customizing the widget header and body cards

    https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    2. Changing the greetings on your widget

    https://help.tawk.to/article/changing-greetings-on-your-widget

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents…

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