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  1. new user pop up message on mobile (as on desktop)

    Just want to find out if by any chance you guys having thoughts to make the invatation to the new user with small pop-up on the screen as well on mobile same as u have it on desktop? As I have seen big differences with chat that have this future.

    27 votes
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    At this stage, we currently don’t have a Trigger causing the widget to pop up on mobile devices.

    Once the Trigger is fired, it notifies the visitor that there is an unread message. It will show a little red number “1” on the widget.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. push notifications for new emails, tickets

    Push notifications to the app when a new email has arrived. The same way that we get a notification when a new chat comes in...
    We just noticed that we had 56 new emails inside Tawkto. But due to no push notifications to the ios app they were unattended...

    27 votes
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    planned  ·  1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  3. Make APK Downloadable directly from tawk.to

    Make tawk.to APK Downloadable directly from tawk.to like WhatsApp does for their APK for example.

    This is especially helpful if someone looses their Gmail account for example and Cannot get to the Google Play Store. Duh

    19 votes
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    7 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  4. No internet connection on the Android app should result in the widget changing to offline

    The widget should not be online when the agent on the tawk.to app has lost or does not have an internet connection. This should be true if there is only one agent who manages or there are no other agents online.

    18 votes
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    5 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion.

    At the moment it’s intended behavior – to make widget always be in Online state. It was requested feature long time ago.

  5. Scheduler setting on mobile app

    Please add a scheduler setting on mobile app so it will be easy to change setting while not around PC.

    13 votes
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    started  ·  2 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  6. multiple images files upload in one time

    Currently Live chat allow to upload attached image file once at a time. If I want to upload 20 images, I have to attach them for 20 times from mobile app. Is it possible to improve uploading multiple images attached files at the same time ?

    13 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  7. Facebook/Google authentication

    Having the option to log in to the app via Facebook or google

    10 votes
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  8. Notification sound continous

    Notification sound continous ring till we dont take action till we dont take any action in both app and as well as desktop

    7 votes
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    2 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add an option to disable phone notifications when browser tab instance is in focus.

    Would be nice to not get phone notifications when I've switched over to a browser instance/tab is in focus.

    Thanks

    6 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  10. Multi account login

    Please make it possible to login with more than one account in the app. Because if you do support for different companys you need to login and logout now each time in the app.

    6 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  11. Regarding android

    Providing dashboard in android app will be best
    So if possible manage it

    6 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  12. Remember the email/pass and relogin auto on android

    Remember the email/pass, the input the clear when the session is closed.

    relogin auto on android, if for any reason is disconnected

    6 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  13. Notifications on Android wear

    Visitor notification on mobile does not currently appear on watch.

    6 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  14. Android widget

    Make a widget to put it on scrren on Android .. online visitors, waitting for chat ...

    5 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  15. Lost internet connection on mobile App should give an alert/notification in order to avoid missing chats

    Currently there is no way to know if I am (due to connectivity issues) missing chats or not until after it has happened. Adding some form of alert when/if the Internet connection is down would be a huge blessing.

    4 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  16. Option to show URLs at User Navigated To area instead of Site Title

    In the mobile app instead of showing site title at Visitor Navigated if I could view URLs then it would be a lot helpful since all of my pages share the same title. An option to switch between site title and URL must be there.

    4 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  17. Set "sleepy time" / "do not disturb" hours for the mobile apps

    Set "sleepy time" / "do not disturb" hours for the mobile apps

    4 votes
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    4 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  18. Automatic away status in android application

    Would be very useful to implement automatic away status in Android application when it's not used for X minutes

    3 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  19. Displaying number of messages for easy identification of active chats.

    We only get red border when visitors have replied. If we display number of messages exchanged in the chats of "chats" tab then it will easy to identify the active chat even we have lost it in large number of active chats.

    3 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  20. Offline message notifications on mobile

    Can you please enable mobile notifications when an Offline message has been received? We've had a few messages recently but only found them in the email inbox a few days later. If a notification had been sent by the mobile app we could have responded much sooner. There are notifications for just about everything else.

    3 votes
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    3 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently have Email notifications for all Offline Messages, Chat Transcripts, New Tickets and Missed Chats.

    You may specify which email address the messages will be sent to ( agent, everyone, or Admins only)

    To learn more visit this link: https://help.tawk.to/article/adjusting-mail-notifications

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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