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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. A Trigger or Widget in the chat box where a potential client can request a consultation

    Have a pop up or link in the chat back where a potential client can request a consultation

    1 vote
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  2. 3 votes
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  3. Allow agents to send gifs

    Please include the ability for agents to send gifs to their customers in chat, we had this on our previous chat system and you wouldn't believe the positive response we got from utilizing them!

    We just switched over to Tawk and we're missing them a lot.

    /sadpanda.gif

    1 vote
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  4. chat

    The Suggestion is not related to improving the Chat system. According to me you guys are doing a great job .

    I am giving you a 'new suggestion' - a new idea or business plan -
    Please start creating submission forms or advanced forms for websites to integrate on our websites for free or at a nominal fee.

    Like there are many in market like 123formbuilder.com

    and jotform.com but they are expensive.

    Please do consider this new idea.

    1 vote
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  5. Change automatic ticket response! Urgent!

    Change automatic ticket response! Urgent! (Language and Text!)

    1 vote
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  6. change message icon color finished.

    It would be good if you could also change the color of the finished message icon, so the personalization of chat severity more professional for users.

    3 votes
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  7. A place to store URLs for

    A place to store URLs for quick actions to direct vistors

    2 votes
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  8. boot system

    we need boot system

    1 vote
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  9. if we buy the widget of call and video chat it can be configurated? that only our agents can make the calls but not the client side

    if we buy the widget of call and video chat it can be configurated? that only our agents can make the calls but not the client side

    1 vote
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  10. Monthly Round Up

    Provide Monthly Round up Report something similar to the weekly round up.

    3 votes
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  11. Button Tab Like Triggers

    Tab Button like Trigger in the start of a chat to quickly answer the customer queries . it will help alot for a quick response.

    1 vote
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  12. 1 vote
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  13. How can we do the recording once we have add on for Video + Voice + Screensharing

    I would like to have recording add ons added on Video + Voice + Screensharing so we can review it later on for complex conversations

    3 votes
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  14. i would like to get more than just the 20 triggers

    would be great to get a additional option to add 100+ triggers

    1 vote
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  15. AUDIO call: It would be good if you could configure the sound that plays on the client when the call is initiated by the chat agent and not

    AUDIO call: It would be good if you could configure the sound that plays on the client when the call is initiated by the chat agent and not the client. Currently, there is only a very soft Kclick sound on the client, which is hardly noticeable. The ringtone on the other hand is perfect for an incoming call

    1 vote
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  16. Is it possible in garman language

    Hi team,

    Is it possible in German language .

    1 vote
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  17. Add Your Logo For "Remove Branding"

    Add your logo to "Remove Branding" once this has been done I will then buy it but at the moment I do not wish to purchase it as it only allows you to put text.
    Please make it so we can upload company logos then saying powered by [company name]

    Thanks.

    3 votes
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  18. Tôi muốn được hướng dẫn lấy dữ liệu theo ngày theo tên từng nhân viên

    Tôi muốn được hướng dẫn suất dữ liệu theo từng nhân viên

    1 vote
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  19. Robot to Ask Questions before User is Connected to an Agent

    We are thinking some sort of BOT to ask questions before they come through to a real person. Something simple like the plug in one on Facebook? What sort of options are there without spending a fortune?

    5 votes
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    Hi!
    At the moment we haven’t got an AI or robot.

    You can setup Pre-chat form and put in it necessary input-fields asking for user data and questions which should (or optionally) be answered.

    Also you can set Advanced trigger to fire for example when visitors message contains some words.

  20. 1 vote
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