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  1. Be able to purchase/get more triggers

    We are trying to automate some answers in our chat using triggers. I've read that a suggestion was already made to get a better bot that could certainly help us, that allows for customers filling out a form and get answers based on that. My only suggestion to this is that either with that option as with the current triggers there is no way to be able to get more then 20 triggers. My suggestion would be that just like the white label you would be able to purchase an upgrade to your account that allows for more triggers/more options…

    1 vote
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    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, a maximum of 20 Triggers can be added per property.

    Our automation or chatbot feature is currently in our roadmap development.

    Our engineers are working on this feature and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Easter theme

    I would like to request for tawk.to chat icon to be customised for Easter theme. Is it possible, please? A basket with Easter Eggs perhaps

    1 vote
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  3. Phone number should be seem with link

    When someone comes website and want to phone number, Phone numbers should be seem with link and redirect call via our number.

    1 vote
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  4. could include the option of positioning the customer in the queue, as we pay for the platform services.

    could include the option of positioning the customer in the queue, as we pay for the platform services.

    3 votes
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  5. Icon change to CI

    Change the Bubble content individual

    3 votes
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  6. Do not display clients / conversations for unselected departments

    When a customer selects the Technical Support department, for example, do not let the Finance department see that person being served at that time, unless they are redirected to the specific department or there is no one online in the desired department

    3 votes
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  7. Background video chat

    It would be great if you could change the background in the videochat. For example that you see the company logo instead of the background surroundings.

    3 votes
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  8. 5 votes
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have the option to generate reports on a number of site visits.

    The reporting section allows you to view Chat Volume, Missed Chats, Average Chat Duration, User Satisfaction, and First Response Time.

    We also provide you reports for Tickets as well such as Volume New Tickets, Solved Tickets, Ticket Source, Resolution Time, Tickets Reopened, and First Response Time

    You can access the Reporting section by clicking Reporting (6th icon from the top left of the dashboard – portrayed by a small bar graph icon).

    Simply select the site or tawk.to page, you want to generate reports for, from the dropdown menu at the top left of the reporting screen.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to…

  9. mobile devices have a sub menu. Tawkto comes on the menu. Required (margin) code to raise it up

    mobile devices have a sub menu. Tawkto comes on the menu. Required (margin) code to raise it up

    3 votes
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  10. webhook send msg

    Send message to customer

    3 votes
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  11. 3 votes
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  12. Manage Public holidays

    Hi,
    It would be wise to add a feature to manage public holidays in the year.

    1 vote
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  13. Ticker able be send more than one email,

    i am able to send one email via ticket only, kindly assist to look on this, so that able to send more than one email in a ticket

    3 votes
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  14. Automated sleep trap

    For small businesses which are trying to go global but cannot invest on support to be available 24*7 online, can there be a feature that there is an automated pre fill form activated from 10PM-6AM and for the rest of 16 hours the customer is directly able to chat (without the form)
    Just to ensure that the clients are not missed when you sleep?

    Also, Awesome service this is tbh!

    5 votes
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  15. language in video chat

    Video-Chat
    Please add different languages to your Video-Chat-Addon. E.g. it shows "close window" at the end of the chat, instead using the language I have selected fot the widget.

    6 votes
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we don’t have auto-translation or text customization in the Video + Voice + Screensharing chat Add-on for multiple languages in the chat.

    Our automated translation feature is already on our development roadmap.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app> https://crowdin.com/project/tawk-android
    3. iOS app> https://crowdin.com/project/tawk-ios

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Let your technical department verify that this chat widget can move freely

    Let your technical department verify that this chat widget can move freely

    5 votes
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  17. The chat content and form contain the user's geographic location, which can quickly understand the customer's location to facilitate quotati

    The chat content and form contain the user's geographic location, which can quickly understand the customer's location to facilitate quotati

    4 votes
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  18. 能否提供中文简体字的页面,方便中国人去使用

    i want a page use chinese simplified chinese character not the traditional chinese thanks

    8 votes
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  19. 3 votes
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  20. Restrict to alias to enter in his/her chat only

    Restrict to alias to enter in his/her chat only

    3 votes
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