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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Video and voice add-on included Branding Removal

    Will be cool offer, with the purchase of video and voice add-on, including the Branding Removal ability as a type of package of offer.

    6 votes
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  2. I want all visitor information with mobile no and email ID how much pay for theis service

    I want all visitor information with mobile no and email ID how much pay for theis service

    3 votes
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  3. set up a facility to Time Out customers who keep agents hanging on

    If a customer keeps us hanging on and doesn't reply we want to Time them out of their session after one minute. eg: Sorry you have been timed out of this session - please Live Chat with us in the future if you need any help. This would reduce the time agents spend waiting for each customer to reply

    6 votes
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  4. 1 vote
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  5. change our own time zone for chat transcript

    change our own time zone for chat transcript

    9 votes
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  6. Feature to get the report of all visitors on my landing page, How many times and on which page/URL they visited.

    Hi, There must be an option/feature to get the report of all visitors on my landing page, How many times and on which page/URL they visited.

    3 votes
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  7. Chat appointment shedule; so customers can book an apointment for a chat / video chat

    if the customer does not have time at this moment, of wants to plan a video chat with a technical support, it would be nice if het can book an appointment at the moment for the video chat.

    3 votes
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  8. Show the attention grabber offline as well as online and show chat for mobile as well instead of message

    Show the attention grabber offline as well as online and show chat for mobile as well instead of message.

    14 votes
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  9. Integration in Microsoft Teams

    More and more companies are using MS Teams and it would be useful to be able to integrate admin site integrated in Teams

    39 votes
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  10. screensharing only

    It would be nice to be able to disable voice on screensharing or as a seperate feature.

    1 vote
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  11. to integrate tawk with salesforce and mulesoft

    to integrate tawk with salesforce and mulesoft

    3 votes
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  12. mail list export to exccels

    if a customer shares his name and mail id then how can I export this name and mail id list to excel for future communication to that custome.if i can't export the mail id then how can i send mail to my potential customers?

    1 vote
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  13. Add permissions panel in Video Call addon where we can allow only specific clients who are willing to pay consultancy fee

    How can we allow anyone to make a video call to us without paying any penny and just for fun? Video call services should have a complete dashboard with permissions panels for specific clients who will willing to pay the consultancy fee in our business. This is completely Insane to allow all people for video calling. I am damn interested to buy your video call services for a long time but please change the things and add these features.

    1 vote
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  14. Adding a voice record button to the chat feature

    I want my customers to able to contact me by texting and via voice record. Because some of my clients have a hard time explaining what designs do they want.Also, I would like the feature to be a voice recording button placed beside the texting blank box.This request is regarding the chat widget on my website.( Only voice recording/ I don’t want it to include a video or voice call feature)

    27 votes
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  15. I need to see if the chat can give me the option of being able to take a survey at the end of the conversation for statistics of satisfactio

    I need to see if the chat can give me the option of being able to take a survey at the end of the conversation for statistics of satisfaction to the client's requirement

    3 votes
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  16. 43 votes
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    Hi, Deividas

    Thank you for choosing tawk.to and for sharing your ideas here.

    At this stage, our queue system shows the estimated wait time for the chat. However, the waiting time does not increase based on the number of chats you are receiving. The default time remains at 1 minute.

    We also don't have a feature that shows how many visitors are in the queue.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  17. Checkout without other platforms

    add to checkout money (when will be relase selling addon) on master or visa card (maybe with account number) without other platforms look like paypal,skrizza, and others

    3 votes
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  18. having space between two word in shortcut

    It is better to having space between two words when I create a new shortcut

    1 vote
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  19. Timed chat after so many minutes of what a customer chooses, the time runs out and a bell sounds letting them know then they decide if they

    Customer goes on chat, picks how long they want to chat for a package. 5 minutes, 10 minutes, 45 minutes etc. At a certain price. once time is running out there is a bell sound letting the customer know so they can decide to continue at regular rate.

    3 votes
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  20. Ideia

    Olá. boa tarde!
    quando existe uma fila no atendimento do chat, seria interrssante mostrar para o cliente, que ele será o proximo da fila.

    1 vote
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