right now if you buy this add on, the customer sees video and voice icons and can start the call that way, but we want it under chatter control, so a normal chat starts and the agent can turn it into voice, video, or share screen - perhaps with customer permission.

as

Google voice widget had a "click to call" where by clicking the widget it automatically dials both parties on ladnline. there should be some vaue in it.

pre chat form on mobile site method change to same of desktop pre chat form method

Just add the contact info while downloading the Contacts

Would like to have a button to sign off of chats that would give the customer a link to our Google Review page. Something like this.

Thank you for chatting with Newline Trophy

Happy with our service?
Please click the link below to add a review to our Google review page
Google Review (LINK HERE)

O app é muito bom, mas poderia melhorar neste requisito, pois faz total diferença essa organização, de mais de um atendente, seria viável até para o cliente não ter mais de um atendente falando ao mesmo tempo.

Direct Chat Link - great idea! easy to set up, but NEEDS TO BE HTTPS:// people wanting to embed payment links in this chat are otherwise faced with challenges and skepticism from customers on an unsecured link.

Hi guys,

It would be nice if you can throw in some text editing tools.

Like bold, italic, maybe even bulleting etc.

Also to add, can you make a trigger message box in administration bigger or allow us to expand it (slider). It's bit uncovinient to write and edit content.

Have a pop up or link in the chat back where a potential client can request a consultation

İ want to edit or delete my message while im chatting with my customers on tawkto.

Please include the ability for agents to send gifs to their customers in chat, we had this on our previous chat system and you wouldn't believe the positive response we got from utilizing them!

We just switched over to Tawk and we're missing them a lot.

/sadpanda.gif

The Suggestion is not related to improving the Chat system. According to me you guys are doing a great job .

I am giving you a 'new suggestion' - a new idea or business plan -
Please start creating submission forms or advanced forms for websites to integrate on our websites for free or at a nominal fee.

Like there are many in market like 123formbuilder.com

and jotform.com but they are expensive.

Please do consider this new idea.

Change automatic ticket response! Urgent! (Language and Text!)

we need boot system

if we buy the widget of call and video chat it can be configurated? that only our agents can make the calls but not the client side

Provide Monthly Round up Report something similar to the weekly round up.

Tab Button like Trigger in the start of a chat to quickly answer the customer queries . it will help alot for a quick response.