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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Offer white labelling of the backend dashboard.

    I know you offer front end white labelling. Back end white labelling would be ideal. Then agents can feel comfortable that they are dealing with the correct business and not a third party.
    It keeps a business's marketing inline and fluid.

    11 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Show the attention grabber offline as well as online and show chat for mobile as well instead of message

    Show the attention grabber offline as well as online and show chat for mobile as well instead of message.

    11 votes
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Change automatic ticket response! Urgent!

    Change automatic ticket response! Urgent! (Language and Text!)

    10 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. 9 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Monthly Round Up

    Provide Monthly Round up Report something similar to the weekly round up.

    12 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. change our own time zone for chat transcript

    change our own time zone for chat transcript

    9 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Auto translate feature

    As most of our customers are overseas it would be great to have the function of auto-translate. This will mean that my agents no longer need to use google for translation

    8 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Have a setting to limit the ability to start voice / video chat to only agents instead of visitors.

    Have a setting to limit the ability to initiate voice / video chat to only agents instead of web visitors.

    8 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. 能否提供中文简体字的页面,方便中国人去使用

    i want a page use chinese simplified chinese character not the traditional chinese thanks

    8 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. add a option to change alias profile pic border color which is currently permanent white color

    add a option to change alias profile pic border color which is currently permanent white color

    7 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. language in video chat

    Video-Chat
    Please add different languages to your Video-Chat-Addon. E.g. it shows "close window" at the end of the chat, instead using the language I have selected fot the widget.

    6 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we don’t have auto-translation or text customization in the Video + Voice + Screensharing chat Add-on for multiple languages in the chat.

    Our automated translation feature is already on our development roadmap.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app> https://crowdin.com/project/tawk-android
    3. iOS app> https://crowdin.com/project/tawk-ios

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Need to know if the message sent out or an Not sent error message

    Need to know if the message was sent to the customer or not, Some emails get stuck on Queued and you dont even know.

    6 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    All tickets are considered sent when they are generated. However, there are instances in which your customers will get delayed notifications. This is due to a very high server load.

    In the event of a delay, we always prioritize bringing all communications back to full speed.

    At the moment, we do not have status messages for delayed tickets.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. VIDEO CALLS BETWEEN AGENTS

    I bought the Video + Voice + Screensharing option. It is important to enable the option of video calls between agents.

    6 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Cut the price of the Video + Voice + Screensharing, make it competitive with rivals

    Currently its $49 a month which is just not competitive with rival web conferencing products like anymeeting.com or gotomeeting.com, especially when it does not work with Edge and we are not a heavy user. Price needs to be ~$24 per month or $240 annually or less to be competitive.

    I am still interested in the Video + Voice + Screensharing if they were to lower price similar to rivals and add features like recording. As it would be much better if we could just use one piece of software for everything.

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Voice separetely

    Limit to voice only - not alwasy video + voice. You may not always want to use video but would need voice...why packed. Have them separately!

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. How can we do the recording once we have add on for Video + Voice + Screensharing

    I would like to have recording add ons added on Video + Voice + Screensharing so we can review it later on for complex conversations

    6 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Text editing for triggers

    Hi guys,

    It would be nice if you can throw in some text editing tools.

    Like bold, italic, maybe even bulleting etc.

    Also to add, can you make a trigger message box in administration bigger or allow us to expand it (slider). It's bit uncovinient to write and edit content.

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. set up a facility to Time Out customers who keep agents hanging on

    If a customer keeps us hanging on and doesn't reply we want to Time them out of their session after one minute. eg: Sorry you have been timed out of this session - please Live Chat with us in the future if you need any help. This would reduce the time agents spend waiting for each customer to reply

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. Video and voice add-on included Branding Removal

    Will be cool offer, with the purchase of video and voice add-on, including the Branding Removal ability as a type of package of offer.

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Robot to Ask Questions before User is Connected to an Agent

    We are thinking some sort of BOT to ask questions before they come through to a real person. Something simple like the plug in one on Facebook? What sort of options are there without spending a fortune?

    5 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    At the moment we haven’t got an AI or robot.

    You can setup Pre-chat form and put in it necessary input-fields asking for user data and questions which should (or optionally) be answered.

    Also you can set Advanced trigger to fire for example when visitors message contains some words.

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