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  1. We need more options for the Video Chat Addon!

    First of all its annoying that when a costumer clicks on the call symbol it starts ringing till somebody of the support take the call (on customer site).
    Second - why is customer video ON at default and moderator Video OFF? Mostly customers dont want to show themself and we need the option to set this please.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. 2 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Be able to purchase/get more triggers

    We are trying to automate some answers in our chat using triggers. I've read that a suggestion was already made to get a better bot that could certainly help us, that allows for customers filling out a form and get answers based on that. My only suggestion to this is that either with that option as with the current triggers there is no way to be able to get more then 20 triggers. My suggestion would be that just like the white label you would be able to purchase an upgrade to your account that allows for more triggers/more options…

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, a maximum of 20 Triggers can be added per property.

    Our automation or chatbot feature is currently in our roadmap development.

    Our engineers are working on this feature and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. review widget to website

    You can provide a widget facility where we can add our client's google reviews on our website.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have an integration for Google reviews on our chat widget.

    We can monitor and gather a report of the agent’s performance through our Sentiments feature.

    This is where the visitor can click the thumbs up or thumbs down icon to rate the chat conversation handled by the agent.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. voice replies

    Ability to click microphone button, record a reply and send to the customer as an audio recording like Facebook messenger has.
    This is much faster than having to type replies and provides a friendly experience for the customer.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we don’t have a direct microphone option for recording a voice message and sending it to your customer.

    An alternative option is to record an audio file and send it as an attachment to your customer.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. Add-ons should be allowed to work on the tawk.to/page!!!

    Why on Earth have you guys not enabled the use of add-ons on your own hosted page on tawk.to??

    For those who have websites hosted with the likes of Shopify that are stopping you from using this service, it would make life a lot easier!

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Unfortunately, some Add-ons have been disabled due to Shopify’s Terms of Service. They don’t allow the features and we have no control over this.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  7. Display option hierarchy in pre chat form

    Did you ever visit namecheap site. They use a chat widget which would display a list of options initially. Then when you select any one of the option, more sub-options shows up and so on. It goes up to 4 or sometimes 5 levels. You too should ponder upon providing similar feature. Further the scrollbar should be little wider

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    An automation/chatbot feature is on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  8. Telephone or email protocols for Remove Branding Add-on

    I have been trying to add a telephone protocol to the widget footer branding, but it is not possible because the link URL field expects an http protocol. It would be nice if we were able to add mailto: or tel: procols instead.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. bundle deal for the custom branding add on.

    Instead of $15/mth for each property, give those with several properties a bundle package for 10 properties at $25/mth

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. Private Label / White label - per widget, not property

    ability to change emails and branding per widget (or asset) instead of at property level

    1 vote
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  11. shall have option to find the location of After visitor leaving the site

    shall have option to find the location of After visitor leaving the site

    1 vote
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  12. shall have option to find the location of visitor After visitor leaving the site

    shall have option to find the location of visitor After visitor leaving the site

    1 vote
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  13. 1 vote
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  14. Tôi muốn được hướng dẫn lấy dữ liệu theo ngày theo tên từng nhân viên

    Tôi muốn được hướng dẫn suất dữ liệu theo từng nhân viên

    1 vote
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  15. Is it possible in garman language

    Hi team,

    Is it possible in German language .

    1 vote
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  16. if we buy the widget of call and video chat it can be configurated? that only our agents can make the calls but not the client side

    if we buy the widget of call and video chat it can be configurated? that only our agents can make the calls but not the client side

    1 vote
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  17. boot system

    we need boot system

    1 vote
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  18. Como a plataforma tem possibilidade de mais de um atendente, para ser mais organizado. Poderia criar um método de fila ou ordem de atendi...

    O app é muito bom, mas poderia melhorar neste requisito, pois faz total diferença essa organização, de mais de um atendente, seria viável até para o cliente não ter mais de um atendente falando ao mesmo tempo.

    1 vote
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  19. Allow the ability to add chat sign off signature line that would allow for a link to Google Review

    Would like to have a button to sign off of chats that would give the customer a link to our Google Review page. Something like this.

    Thank you for chatting with Newline Trophy

    Happy with our service?
    Please click the link below to add a review to our Google review page
    Google Review (LINK HERE)

    1 vote
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  20. Add the Feature of downloading the number in contacts

    Just add the contact info while downloading the Contacts

    1 vote
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