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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Agrochemical Products

    Fungicide is an chemical used to kill or inhibit the growth of fungi. Fungicides are chemical agents that are used to control the growth of fungi on crops or in storage areas. The most common fungicides are chemical compounds that contain phosphorous acid, for example, Azoxycure
    https://www.bestagrolife.com/

    1 vote
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  2. A website that helps you to enjoy all the games you want.

    After this I introduce to you a website that has a lot of good games. https://modpree.com/ is a game app website and i have played we love them.

    1 vote
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  3. Add a delete message or undo feature

    I suggest that there be a delete message or undo button feature when a message is sent in error.

    3 votes
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    Hi Tina,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don't have options for deleting or editing sent messages.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  4. How can I integrate twak with my website

    Hi all
    Hope you are doing good.
    Its my question to support team of twak. I want to integrate this live chat application with my website https://www.uniprint.net/en/develop-enterprise-cloud-strategy/ so that I can do chat with my clients easily. Please do let me know how is it possible?

    1 vote
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    Hi Maxmarrie,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  5. Include Daily Chat Uptime as part of the reporting. It would be useful in calculating productivity

    It would be great if you could incorporate daily chat uptime (how long an agent has been online in a day/ hour). This would be very helpful when trying to look at productivity and efficiency. Right now, the weekly roundup report only gives you a weekly data, which is not sufficient. Thanks.

    1 vote
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Jassheena Christopher

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have Productivity statistics for agents in our Reporting panel.

    We do, however, have statistics available for each agent’s Average Chat Duration, Response Time and User Satisfaction to help you monitor individual performance.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  6. Visitor IP History List

    I would like to have a history list of visitor IPs. This helps me to exclude some malicious clickers, which helps a lot with Google ads clie

    3 votes
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    Hi Faya,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions. We value your input and we thank you for the continued support toward our product.

    You can export contacts in the Messaging section of the Dashboard.

    Here's the process of exporting the contacts:

    1.  Select to Messaging (email icon) in the left tab menu.

    2.  Select the Property.

    3.  Select Contacts under the Property.

    4.  Click the download icon in the upper right.

    You will receive an email with a link to a .csv file containing the names and email addresses of all your contacts.

    Visit this link for more information: https://help.tawk.to/article/exporting-contacts

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to our calendar - https://calendly.com/tawk-to-support/tawk-to-customer-support; We're happy to help!

  7. List of General Predefined Shortcut

    Hey, Could we provide list of customer success phrase (Shortcut with Message) which new user could directly import.

    This is helpful to set up new account who doesn't have experience of Chat Support.

    e.g.
    \waiting-apologies

    Message: We apologize for waiting, but all of our agents are currently unavailable. Please bear with us and we will connect you with our next available agent as soon as possible.

    1 vote
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    Hi Akshay


    Thank you for choosing tawk.to and for taking the time to share your ideas here.


    I would recommend creating Shortcuts or canned responses for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.


    Learn more here: https://help.tawk.to/article/creating-and-managing-shortcuts


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at elle@tawk.to 

  8. Export all data into csv files

    Exporting data could be really useful on spreadsheet files. We need to export extra fields in the export files, we need, the priority, labels, and the assigned agent name.
    For more info: https://winonlinecasino.in/

    1 vote
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    HI,


    Thank you for choosing tawk.to and for sharing your challenge here.


    Currently, we only have a default CSV format for downloading files.
    We will take note of your suggestion and will post updates once the feature has been implemented.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.  You can also email our support line at support@tawk.to

  9. How to integrate twak.to with any website

    Hello everyone.
    I hope everything is going well for you.
    It's a question for the Twak support staff. I'd want to include this live chat application into my website https://fastlabourhire.com.au/ so that I can quickly communicate with my clients. How is it possible?

    1 vote
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    Hi Maxmarrie,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  10. Chat to Agent Restriction by Deparment

    When a specific department has been selected when starting a chat, is it possible to alert only the agents under that department?

    Also, not to allow other agents see the conversation of other agents unless that account is admin.

    1 vote
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    Hi Noel,

    At the moment, all agents can view and answer chats without restrictions or approval from an admin.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    This is how the department function works for tawk.to chat:

    1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know the answer to or giving the wrong answer because it's not in their area of expertise.

    3. ​When a chat is assigned to a department, the agents outside…

  11. Is it possible to add a chatbot function in order to manage an automatic reply to the first message of the user?

    Is it possible to add a chatbot function in order to manage an automatic reply to the first message of the user?

    1 vote
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    Hi Chiara,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    We value your input and we thank you for the continued support for our product.

    Currently, we do not have a chatbot function and that is on our roadmap for development.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at elle@tawk.to

  12. Enable Queue Chat

    A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For example, when 5 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exemple: You are number 6 in the queue. Or your own custom message.

    1 vote
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    Hi Ajna!

    This is Elle from tawk.to. Thank you for reaching out.

    I recommend activating your Chat Rescuer.

    This trigger is used to auto-respond to messages if agents don't answer the chat in time. You can create a message asking for their contact details. The trigger can be set for a delay ranging from 10 seconds up to 1 hour.

    For example: If no agents respond to an incoming chat for about 20 seconds,  the Chat Rescuer Trigger can be set to spring into action with a message like this - "Thanks for your patience. We are currently unavailable at the moment. Please leave your name and email, and we will get back to you ASAP."

    To learn more, visit this link : https://help.tawk.to/article/creating-and-managing-triggers

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  13. Need to know if the message sent out or an Not sent error message

    Need to know if the message was sent to the customer or not, Some emails get stuck on Queued and you dont even know.

    6 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    All tickets are considered sent when they are generated. However, there are instances in which your customers will get delayed notifications. This is due to a very high server load.

    In the event of a delay, we always prioritize bringing all communications back to full speed.

    At the moment, we do not have status messages for delayed tickets.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. i need to have tawk import data into the chat so we know which chat goes with which!

    i need to have tawk import data into the chat so we know which chat goes with which! as this is post placing an order! and how it is now. we cant keep track of which chat cooresponds to which customer

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    You can activate the Pre-Chat Form to capture the visitor's details before the chat.

    To learn more about our Pre-Chat Form, visit this link: https://help.tawk.to/article/using-the-pre-chat-form

    You can also check out our JavaScript API documentation for a flexible set of methods that may help with your website projects.

    You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  15. create a best practices guide for HIPAA compliance

    As above. Very helpful for the medical industry.

    4 votes
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    5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we are not completely compliant with HIPAA, but all the basics are covered.

    ​We have a lot of users and clients using our chat widget in medical fields such as surgery, dentistry, private practices, hospitals, etc.

    To learn more about tawk.to’s Terms of Service, Data Processing Addendum and Privacy Policy, visit this link: https://www.tawk.to/data-protection

    This section covers the following:
    -GDPR Compliance
    -Sub-processors List
    -DPA
    -FERPA
    -CCPA

    We take your privacy and data security very seriously. All communication between you and your visitors is over SHA-256 Secure Socket Layer and all data is housed on encrypted servers.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min

  16. 1 vote
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Add-ons should be allowed to work on the tawk.to/page!!!

    Why on Earth have you guys not enabled the use of add-ons on your own hosted page on tawk.to??

    For those who have websites hosted with the likes of Shopify that are stopping you from using this service, it would make life a lot easier!

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Unfortunately, some Add-ons have been disabled due to Shopify’s Terms of Service. They don’t allow the features and we have no control over this.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  18. Display option hierarchy in pre chat form

    Did you ever visit namecheap site. They use a chat widget which would display a list of options initially. Then when you select any one of the option, more sub-options shows up and so on. It goes up to 4 or sometimes 5 levels. You too should ponder upon providing similar feature. Further the scrollbar should be little wider

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    An automation/chatbot feature is on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  19. 1 vote
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  20. 3 votes
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    You can check our JavaScript API documentation for a flexible set of methods that may help with your website projects.

    You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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