Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
-
5 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
We currently don’t have the option to generate reports on a number of site visits.
The reporting section allows you to view Chat Volume, Missed Chats, Average Chat Duration, User Satisfaction, and First Response Time.
We also provide you reports for Tickets as well such as Volume New Tickets, Solved Tickets, Ticket Source, Resolution Time, Tickets Reopened, and First Response Time
You can access the Reporting section by clicking Reporting (6th icon from the top left of the dashboard – portrayed by a small bar graph icon).
Simply select the site or tawk.to page, you want to generate reports for, from the dropdown menu at the top left of the reporting screen.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to…
-
Easter theme
I would like to request for tawk.to chat icon to be customised for Easter theme. Is it possible, please? A basket with Easter Eggs perhaps
1 vote -
review widget to website
You can provide a widget facility where we can add our client's google reviews on our website.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently don’t have an integration for Google reviews on our chat widget.
We can monitor and gather a report of the agent’s performance through our Sentiments feature.
This is where the visitor can click the thumbs up or thumbs down icon to rate the chat conversation handled by the agent.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
Be able to purchase/get more triggers
We are trying to automate some answers in our chat using triggers. I've read that a suggestion was already made to get a better bot that could certainly help us, that allows for customers filling out a form and get answers based on that. My only suggestion to this is that either with that option as with the current triggers there is no way to be able to get more then 20 triggers. My suggestion would be that just like the white label you would be able to purchase an upgrade to your account that allows for more triggers/more options…
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
At this stage, a maximum of 20 Triggers can be added per property.
Our automation or chatbot feature is currently in our roadmap development.
Our engineers are working on this feature and updates will be posted once it has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
-
Background video chat
It would be great if you could change the background in the videochat. For example that you see the company logo instead of the background surroundings.
3 votes -
Phone number should be seem with link
When someone comes website and want to phone number, Phone numbers should be seem with link and redirect call via our number.
1 vote -
43 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi, Deividas
Thank you for choosing tawk.to and for sharing your ideas here.
At this stage, our queue system shows the estimated wait time for the chat. However, the waiting time does not increase based on the number of chats you are receiving. The default time remains at 1 minute.
We also don't have a feature that shows how many visitors are in the queue.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
Alternatively, you can reach me here at nicola.mangulabnan@tawk.to
-
Integration in Microsoft Teams
More and more companies are using MS Teams and it would be useful to be able to integrate admin site integrated in Teams
39 votes -
could include the option of positioning the customer in the queue, as we pay for the platform services.
could include the option of positioning the customer in the queue, as we pay for the platform services.
3 votes -
Icon change to CI
Change the Bubble content individual
3 votes -
Do not display clients / conversations for unselected departments
When a customer selects the Technical Support department, for example, do not let the Finance department see that person being served at that time, unless they are redirected to the specific department or there is no one online in the desired department
3 votes -
mobile devices have a sub menu. Tawkto comes on the menu. Required (margin) code to raise it up
mobile devices have a sub menu. Tawkto comes on the menu. Required (margin) code to raise it up
3 votes -
webhook send msg
Send message to customer
3 votes -
Show the attention grabber offline as well as online and show chat for mobile as well instead of message
Show the attention grabber offline as well as online and show chat for mobile as well instead of message.
14 votes -
Ticker able be send more than one email,
i am able to send one email via ticket only, kindly assist to look on this, so that able to send more than one email in a ticket
3 votes -
Adding a voice record button to the chat feature
I want my customers to able to contact me by texting and via voice record. Because some of my clients have a hard time explaining what designs do they want.Also, I would like the feature to be a voice recording button placed beside the texting blank box.This request is regarding the chat widget on my website.( Only voice recording/ I don’t want it to include a video or voice call feature)
27 votes -
Automated sleep trap
For small businesses which are trying to go global but cannot invest on support to be available 24*7 online, can there be a feature that there is an automated pre fill form activated from 10PM-6AM and for the rest of 16 hours the customer is directly able to chat (without the form)
Just to ensure that the clients are not missed when you sleep?Also, Awesome service this is tbh!
5 votes -
3 votes
-
能否提供中文简体字的页面，方便中国人去使用
i want a page use chinese simplified chinese character not the traditional chinese thanks
8 votes -
Manage Public holidays
Hi,
It would be wise to add a feature to manage public holidays in the year.1 vote
- Don't see your idea?