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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Add permissions panel in Video Call addon where we can allow only specific clients who are willing to pay consultancy fee

    How can we allow anyone to make a video call to us without paying any penny and just for fun? Video call services should have a complete dashboard with permissions panels for specific clients who will willing to pay the consultancy fee in our business. This is completely Insane to allow all people for video calling. I am damn interested to buy your video call services for a long time but please change the things and add these features.

    1 vote
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  2. 2 votes
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  3. Change automatic ticket response! Urgent!

    Change automatic ticket response! Urgent! (Language and Text!)

    14 votes
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  4. I need to see if the chat can give me the option of being able to take a survey at the end of the conversation for statistics of satisfactio

    I need to see if the chat can give me the option of being able to take a survey at the end of the conversation for statistics of satisfaction to the client's requirement

    3 votes
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  5. Add the Feature of downloading the number in contacts

    Just add the contact info while downloading the Contacts

    1 vote
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  6. having space between two word in shortcut

    It is better to having space between two words when I create a new shortcut

    1 vote
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  7. Timed chat after so many minutes of what a customer chooses, the time runs out and a bell sounds letting them know then they decide if they

    Customer goes on chat, picks how long they want to chat for a package. 5 minutes, 10 minutes, 45 minutes etc. At a certain price. once time is running out there is a bell sound letting the customer know so they can decide to continue at regular rate.

    3 votes
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  8. 5 votes
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  9. Ideia

    Olá. boa tarde!
    quando existe uma fila no atendimento do chat, seria interrssante mostrar para o cliente, que ele será o proximo da fila.

    1 vote
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  10. Text editing for triggers

    Hi guys,

    It would be nice if you can throw in some text editing tools.

    Like bold, italic, maybe even bulleting etc.

    Also to add, can you make a trigger message box in administration bigger or allow us to expand it (slider). It's bit uncovinient to write and edit content.

    6 votes
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  11. Google Voice Widget (discontinued) landline call over the widget.. it basically dials both parties at the same time.

    Google voice widget had a "click to call" where by clicking the widget it automatically dials both parties on ladnline. there should be some vaue in it.

    1 vote
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  12. Mandate pre chat in the form

    pre chat form on mobile site method change to same of desktop pre chat form method

    1 vote
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  13. 1 vote
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  14. Allow the ability to add chat sign off signature line that would allow for a link to Google Review

    Would like to have a button to sign off of chats that would give the customer a link to our Google Review page. Something like this.

    Thank you for chatting with Newline Trophy

    Happy with our service?
    Please click the link below to add a review to our Google review page
    Google Review (LINK HERE)

    1 vote
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  15. Monthly Round Up

    Provide Monthly Round up Report something similar to the weekly round up.

    12 votes
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  16. A Trigger or Widget in the chat box where a potential client can request a consultation

    Have a pop up or link in the chat back where a potential client can request a consultation

    4 votes
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  17. Como a plataforma tem possibilidade de mais de um atendente, para ser mais organizado. Poderia criar um método de fila ou ordem de atendi...

    O app é muito bom, mas poderia melhorar neste requisito, pois faz total diferença essa organização, de mais de um atendente, seria viável até para o cliente não ter mais de um atendente falando ao mesmo tempo.

    1 vote
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  18. 9 votes
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  19. chat

    The Suggestion is not related to improving the Chat system. According to me you guys are doing a great job .

    I am giving you a 'new suggestion' - a new idea or business plan -
    Please start creating submission forms or advanced forms for websites to integrate on our websites for free or at a nominal fee.

    Like there are many in market like 123formbuilder.com

    and jotform.com but they are expensive.

    Please do consider this new idea.

    4 votes
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  20. How can we do the recording once we have add on for Video + Voice + Screensharing

    I would like to have recording add ons added on Video + Voice + Screensharing so we can review it later on for complex conversations

    6 votes
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