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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. A place to store URLs for

    A place to store URLs for quick actions to direct vistors

    5 votes
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  2. Button Tab Like Triggers

    Tab Button like Trigger in the start of a chat to quickly answer the customer queries . it will help alot for a quick response.

    4 votes
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  3. i would like to get more than just the 20 triggers

    would be great to get a additional option to add 100+ triggers

    4 votes
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  4. boot system

    we need boot system

    1 vote
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  5. if we buy the widget of call and video chat it can be configurated? that only our agents can make the calls but not the client side

    if we buy the widget of call and video chat it can be configurated? that only our agents can make the calls but not the client side

    1 vote
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  6. add a option to change alias profile pic border color which is currently permanent white color

    add a option to change alias profile pic border color which is currently permanent white color

    7 votes
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  7. Is it possible in garman language

    Hi team,

    Is it possible in German language .

    1 vote
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  8. Add Your Logo For "Remove Branding"

    Add your logo to "Remove Branding" once this has been done I will then buy it but at the moment I do not wish to purchase it as it only allows you to put text.
    Please make it so we can upload company logos then saying powered by [company name]

    Thanks.

    3 votes
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  9. Tôi muốn được hướng dẫn lấy dữ liệu theo ngày theo tên từng nhân viên

    Tôi muốn được hướng dẫn suất dữ liệu theo từng nhân viên

    1 vote
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  10. Robot to Ask Questions before User is Connected to an Agent

    We are thinking some sort of BOT to ask questions before they come through to a real person. Something simple like the plug in one on Facebook? What sort of options are there without spending a fortune?

    5 votes
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    Hi!
    At the moment we haven’t got an AI or robot.

    You can setup Pre-chat form and put in it necessary input-fields asking for user data and questions which should (or optionally) be answered.

    Also you can set Advanced trigger to fire for example when visitors message contains some words.

  11. 1 vote
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  12. shall have option to find the location of visitor After visitor leaving the site

    shall have option to find the location of visitor After visitor leaving the site

    1 vote
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  13. shall have option to find the location of After visitor leaving the site

    shall have option to find the location of After visitor leaving the site

    1 vote
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  14. Either a Screenshare-only add-on, the ability to disable the voice/video options, or restrict initiation to agent-only!

    The fact that customers can initiate video and voice functions combined with the fact that you can't disable ANY of the 3 services provided by this add-on makes it ENTIRELY unusable for us. We only want screenshare and would never make use of video and probably never use voice either. Because there is no way to limit this from the customer's perspective, we'll never be able to take advantage of this add-on. We need WAY more control over how this is (or is not) presented to customers...especially when you are charging between $29 and $49 for it! We've been asking…

    15 votes
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  15. Change transcript email with Branding addon

    currently if you buy this addon, it allows you to:
    - ... Setup a custom support email address
    - Use your own domain to converse with your Visitors via email.

    but transcript from chat still comes from tawk, which can be very confusing to customers. And this produces many questions (legal..etc)
    So i suggest that branding addon includes some mail configuration that will include complete communication via our domain. (less data and traffic for you too ) :)
    for example some POP/IMAP options and choice for what type of communication we want to use this.

    12 votes
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  16. Voice separetely

    Limit to voice only - not alwasy video + voice. You may not always want to use video but would need voice...why packed. Have them separately!

    6 votes
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  17. Follow up tool for my clients

    If my clients are getting information and need to follow up after some time.
    Then rather than i would set a reminder on another app or in my phone it should be there as a "Follow Up Tool"
    And when follow up time is there, the desktop and sound notification is on. For more accurate follow ups

    3 votes
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  18. When is your In-Chat Payments and Translation addons Coming. We are waiting for that.

    When is your In-Chat Payments and Translation addons Coming. We are waiting for that.

    22 votes
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  19. Appear in video automatically when the customer arrive on the page

    Hello I am french, so sorry for my english. I have a suggestion concerning the video call :
    It would be genious to appear in video automatically when the customer arrive on the page. I mean, appear in video, without clic on a button to activate video option, you see ? I would the video to be "ON" everytime I decide it. In others terms, I could impose automatically my face in real time to the customer, without he have to validate it before, by clicking on a button, following my request by text.
    So that when the customer would…

    3 votes
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  20. Private Label / White label - per widget, not property

    ability to change emails and branding per widget (or asset) instead of at property level

    1 vote
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