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  1. Need Reseller package

    start reseller package, we are web development company. have around 500 clients, want to sell with my branding & manage from reseller panel. so that i can provide them with separate admin panel for their use and their privacy is also maintained. i can create multiple websites in my reseller panel and provide them their individual with user name and password.

    regards
    vipul khanna

    48 votes
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi vipul,

    Thank you for choosing tawk.to and for reaching out.

    You can apply to be our partner and get access to the 3.2 million business users on the tawk.to platform.

    We have three types of Partners:
    • Affiliate
    • Partner
    • Trusted Partner

    As a tawk.to Partner, you will be able to take advantage of these benefits:

    • 15% commission for 24 months
    • Custom Referral Link
    • Access to Partner Portal
    • 50% Hired Agent Discount
    • Go-to-Market Resources
    • Inclusion in the Partner Directory
    • Invite to Partner Meetups

    The Partner Program is completely free! There is no cost at all to join the partner program.

    However, certain tiers do require that you add the tawk.to widget to your website and offer 24×7 support — though if you are unable to man the chat 24×7, we can do that for you completely free of charge.

    To learn…

  2. Allow users who pay to remove branding to also have the ability to add custom CSS!

    I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
    However, if the user paid to remove branding, theres no point in not letting them add custom css either!
    Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
    I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

    156 votes
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    under review  ·  7 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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  3. free 30-day evaluation period for paid addons

    I'd like to evaluate the video chat addon free for 30 days before deciding whether to spend $50 on it.

    13 votes
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  4. Branding should be part of the asset and NOT part of the property.

    currently if you use a different asset in a property for each language, you can set the language specs accordingly. So far so good. However you are forced to use a single branding for all those assets.
    In our opinion, each asset should allow unique branding so that it can mimic the language settings.
    Another inconsistency is that when you request a transscript, it's only available in english an not in the language settings of the asset...

    6 votes
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  5. Separate screensharing addon

    I understand that the bundle of Voice+Video+Screen-sharing will soon offered as an add-on at a price of $29 pm if paid annually in advance and @ $49 if paid monthly. $350 upfront for us down here in Africa is a large amount so my suggestion is to break the package to 3 separate add-ons @ $9.99 each to make it more affordable

    we need the screen sharing feature only while Video and Voice at this stage is not needed so $120 upfront makes it affordable $350 not

    13 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Provide demo for Video + Voice + Screensharing

    You have to provide demo for Video + Voice + Screensharing feather , so developer can test it. Example : https://www.reamaze.com/ and https://app.upscope.io is provide demo for 1 month.

    15 votes
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  7. Screen capture

    What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

    453 votes
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    32 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    Screenshots are currently not available in our chat widget.

    We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on.

    This Add-on can provide better support when your customer needs help in navigating your website.

    This is a faster and better way compared to requesting multiple screenshots from your customers.

    To learn more about our Video + Voice + Screensharing, visit the following links:

    1.Video + Voice + Screensharing add-on
    https://help.tawk.to/article/video-voice-screensharing-add-on

    2.Getting started with Video + Voice + Screensharing
    https://help.tawk.to/article/getting-started-with-video-voice-screensharing

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Record video and voice chat feature

    For voice and video call add-on, having the capability of recording will make a perfect solution for customer support.

    27 votes
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  9. Remove Dashboard branding

    Ability to re brand the dashboard same way widget is done, logo colors etc.

    24 votes
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  10. Offer white labelling of the backend dashboard.

    I know you offer front end white labelling. Back end white labelling would be ideal. Then agents can feel comfortable that they are dealing with the correct business and not a third party.
    It keeps a business's marketing inline and fluid.

    11 votes
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  11. VIDEO CALLS BETWEEN AGENTS

    I bought the Video + Voice + Screensharing option. It is important to enable the option of video calls between agents.

    6 votes
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  12. Auto translate feature

    As most of our customers are overseas it would be great to have the function of auto-translate. This will mean that my agents no longer need to use google for translation

    8 votes
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  13. Google translate option

    Please provide a google translation option to directly translate the user language into english if the customer default language is not english and vice versa

    So if the customer is from Germany and if he is typing in German then our system should translate into english for the agent and when agent type anything , System should translate it to German for the customer.

    Above feature is already available with many other chat providers. Please build this as this is very important feature.

    176 votes
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    31 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Automated translation is currently on the development roadmap.

    Our engineers are working towards this enhanced feature and updates will be posted once the feature has been approved and implemented.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app> https://crowdin.com/project/tawk-android
    3. iOS app> https://crowdin.com/project/tawk-ios

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. Interactive (Co-Browsing) with visitor

    Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)

    724 votes
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    48 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to. We will take note of your feedback and suggestions.

    The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. Have a setting to limit the ability to start voice / video chat to only agents instead of visitors.

    Have a setting to limit the ability to initiate voice / video chat to only agents instead of web visitors.

    8 votes
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  16. add a feature "pay per chat handled by agent"

    Instead of hiring agents per hour, maybe I could hire them per chat?
    For example, I want to handle most chats myself, but if I'm offline I need someone to handle chats for me

    Maybe if 0 agents are online, a paid agent will handle the chat.
    If the chat meets x criteria or whatever then the transaction is complete and the paid agent leaves the chat.

    There would need to be some sort of rule system:
    Eg user joins chat - asks x - gets result
    Not just people joining to troll or spam and it costing us money

    4 votes
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  17. Remove Auto renew payment for addon

    Hi,
    We have subscribed for whitelabel branding removal addon and today it was auto renew due to saved payment method in the tawk.to dashboard.

    Please remove auto renew functionality for any payment because in this case if we don't want to renew for next year we need to memorize the next billing date upto next year.

    3 votes
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  18. Add more characters to the branding, suggest to open the whole footer

    To open more characters for the branding.
    At the moment, even my 23 characters branding (including space, * and _) is cut.

    And I suppose this is a very easy fix by development team

    3 votes
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  19. Cut the price of the Video + Voice + Screensharing, make it competitive with rivals

    Currently its $49 a month which is just not competitive with rival web conferencing products like anymeeting.com or gotomeeting.com, especially when it does not work with Edge and we are not a heavy user. Price needs to be ~$24 per month or $240 annually or less to be competitive.

    I am still interested in the Video + Voice + Screensharing if they were to lower price similar to rivals and add features like recording. As it would be much better if we could just use one piece of software for everything.

    6 votes
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  20. bundle deal for the custom branding add on.

    Instead of $15/mth for each property, give those with several properties a bundle package for 10 properties at $25/mth

    1 vote
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