We are thinking some sort of BOT to ask questions before they come through to a real person. Something simple like the plug in one on Facebook? What sort of options are there without spending a fortune?

A place to store URLs for quick actions to direct vistors

Let your technical department verify that this chat widget can move freely

For small businesses which are trying to go global but cannot invest on support to be available 24*7 online, can there be a feature that there is an automated pre fill form activated from 10PM-6AM and for the rest of 16 hours the customer is directly able to chat (without the form)
Just to ensure that the clients are not missed when you sleep?

Also, Awesome service this is tbh!

As above. Very helpful for the medical industry.

Instead of hiring agents per hour, maybe I could hire them per chat?
For example, I want to handle most chats myself, but if I'm offline I need someone to handle chats for me

Maybe if 0 agents are online, a paid agent will handle the chat.
If the chat meets x criteria or whatever then the transaction is complete and the paid agent leaves the chat.

There would need to be some sort of rule system:
Eg user joins chat - asks x - gets result
Not just people joining to troll or spam and it costing us money

would be great to get a additional option to add 100+ triggers

Tab Button like Trigger in the start of a chat to quickly answer the customer queries . it will help alot for a quick response.

The Suggestion is not related to improving the Chat system. According to me you guys are doing a great job .

I am giving you a 'new suggestion' - a new idea or business plan -
Please start creating submission forms or advanced forms for websites to integrate on our websites for free or at a nominal fee.

Like there are many in market like 123formbuilder.com

and jotform.com but they are expensive.

Please do consider this new idea.

Have a pop up or link in the chat back where a potential client can request a consultation

The chat content and form contain the user's geographic location, which can quickly understand the customer's location to facilitate quotati

When call+video+screenshare addon is enabled, it should be possible to customize domain where the call happens when also branding removal addon is purchased.

i need to have tawk import data into the chat so we know which chat goes with which! as this is post placing an order! and how it is now. we cant keep track of which chat cooresponds to which customer

I would like to have a history list of visitor IPs. This helps me to exclude some malicious clickers, which helps a lot with Google ads clie

Make a Free Or Paid Feature to Enable Ads Between Chat With Customers are Chatting Admin Of Website Can Disble this Feature or Enable It

Hello

We plan to buy the whitelabel. Our agents are experienced to quite often click on the links on "Blog posts" and leave the dashboard window. From that new window they open another windows. This causing a lot of distraction and the agents are not fully concentrated on their chats with clients. This could be a removable area by the admin. If a certain admin has such a need they could remove it otherwise the blogpost could remain if it does not disturbs anyone.

To open more characters for the branding.
At the moment, even my 23 characters branding (including space, * and _) is cut.

And I suppose this is a very easy fix by development team