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  1. Department Chat Volume Count Option has disappeared in reporting!!!

    Please make sure to bring back the old department volume count back. Its very important. How would an organization keep the records and work on their future efficiency. This feature was available couple of weeks back. So i think it would not be hard to bring back the old script.
    I request the fellow tawk developers to look into this matter and bring back the volume count for department heads as well.
    Hoping for a prompt and helpful response. Thank You!

    13 votes
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  2. Intergration into Microsoft Teams

    Offer an app or bot integration for Microsoft Teams

    36 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add to Yandex Dialogues

    Integration with "Yandex Dialogues" - it's very relevant for Russian market. And many online consultants already have this functionality

    74 votes
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    12 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Добрый день!
    Интеграция в Яндекс Диалоги будет сделана, когда будет возможность направить ресурсы на эту задачу.
    На текущий момент у нас нет предполагаемого срока, когда это будет возможно.

    Мы в курсе о популярности этой идеи, так как получали запросы о ней не только здесь, но и фиксировали их через наш чат тех. поддержки, через заявки на нашей почте и понимаем, что это востребованная интеграция, несмотря на малое количество голосов здесь.

  4. App for Wix App Market

    My suggestion is to add an app for the wix app market.

    Then there are no bugs anymore and
    because now, the widget is hidden on mobile phones.
    There isn't any possibility to show it on mobile phones because of html.

    22 votes
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    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  5. Display widget based on user type

    It would be useful if we could disable the widget for specific user types within WordPress.

    IE: Disable widget for admins.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  6. integrate own data base

    Integrate the own data base to tawk kit is help full for users to create there own data

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Flutter integration

    An android sdk would be nice, but creating a package for Flutter would be even better.

    12 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  9. see the email attribute onChatStarted

    I need to see the email attribute onChatStarted to find in my DB more info of this user and show in the screen.
    It's Possible?

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  10. please consider supporting screen-share (for agents) on the most commonly used browsers, Chrome (and ideally Firefox too)

    As of July 2019, ~48% of web visitors use Chrome, 31% Safari, 12% Firefox, 6% IE, and <3% Edge. For ease of interaction with our customers and the use of the screen-share we request support for the top 3 (Chrome, Safari and Firefox) instead of the bottom 2.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Feature chat is not align don’t look good is to large

    Feature in mobile to chat is not align don’t look good and profesional you need to do small for mobile feature

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. vpn chat block need to arrive, come with vpn and engage in chat

    vpn chat block need to arrive, come with vpn and engage in chat

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make it so I can share the saved information of IP's on different logins, as well as extending the amount of aliases we can have

    a way to store the saved IP on one onto the other accounts? so they all share the same info we put into them? If we edit a name or something for a paticular IP

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Deliver offline messages in a table/csv

    Export offline messages to a CSV or similar database format. This would help intergrate Tawk.to enquiries into a company's Customer Relationship Management software, and be able to review all offline messages per date, and work through them.

    Currently they are delivered in the below format (by email)
    Offline message sent by XXX
    Offline message sent on Sunday, February 17, 2019, at 21:00
    (GMT+0)
    DOMAIN
    Submitted Form
    User Message:

    4 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  15. have an option to integrate with MailChimp

    This option would greatly benefit my business as we're regularly asked to susbcribe people to our newsletter.

    275 votes
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    66 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  16. salve vorrei poter personalizzare la posizione del logo della chat secondo le mie esigenze

    salve vorrei poter personalizzare la posizione del logo della chat secondo le mie esigenze

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Have the ability to disable agent alias avatars

    It would be nice to be able to turn off alias avatars so that no image will be displayed beside an agents name.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Hootsuite integration

    Hootsuite is the most widely used platform for managing social media. 16M+ users. Trusted by 800+ of the Fortune 1000. 175+ countries, used in every country in the world. 2M+ app installs, The biggest ecosystem with 150+ apps.

    Currently nobody provides website chat solutions integrated with Hootsuite. This seems like a great opportunity for Tawk.

    We, we'd just like to keep our customer engagement specialists happy - and they prefer a single dashboard.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add Shopify Location Support

    Currently your app doesn't support Shopify locations, which means if I use locations Shopify makes me uninstall your app. I don't think your app has anything to do with locations, so it may be as simple as telling Shopify that your app does support it?

    Shopify locations allows sellers to have multiple shipping locations, such as our warehouse and Amazon FBA. So it really has nothing to do with chat.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add Google Dialogflow integration

    Google Dialogflow integration gives a chat by AI

    74 votes
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    7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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