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  1. Integration with whatsapp business.

    Please considerate integrates with whatsapp business and facebook messaging! Thats very important!

    405 votes
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    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

  2. Automatic update status when PC lock and unlock

    By windows lock -> set status to invisible
    By windows unlock -> set status to online

    45 votes
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    2 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

  3. Chat Bot

    Add the Chat Bot feature

    134 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  4. If you guys ready to provide the agent logs,, That's great..!

    Right now i can't see which agent logged in at what time..!
    If you guys provide the Logs that could've help us a lot to track..!!

    37 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  5. to add Kazakh language

    Hi!
    Can you please add Kazakh language to your system?! I can provide all the translations.

    67 votes
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    8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  6. make it so that customers can still upload a file even when no operator is online.

    make it so that customers can still upload a file even when no operator is online.

    45 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  7. Badge icons

    Please add badge icons to IOS and Android devices as this feature should be traditionally native on most apps.

    I am posting a new post as the last one was posted 2 years ago and it does not seem to be resolved.

    A lot of online companies use mobile devices to do majority of work nowadays. This is a incredibly important feature as no body will know if they have messages outstanding without a badge notification.

    Thanks

    52 votes
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    9 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →

  8. New Knowledge Base (Private)

    Can you please make the Knowledge Base Private, available only to customers within your system?

    This is important for enterprise applications that do not want all of their IP exposed to the public.

    28 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  9. Chats Selector

    Hey! We're a small business trying to grow.
    We were thinking in adding a new feature that would take part in chats.
    Admins could see all the new and already existing chats, while Agents can only see the chats that Admins have set them.
    For example, I open a ticket saying I want to order an online coaching. The admin would be the one who only gives support and distributes the customers. In that case, when the customer pays, the admin would pass the chat to an agent, and the agen will be able to chat, but not to read…

    52 votes
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  10. Change Like button to be sensitive to people of all colors

    Hello. The current button to Like a Conversation is a White thumbs up. We have received feedback from one person of color that this is not very welcoming--especially on our website about racial justice! I know it is a little thing, but little things, or microagressions is often how racism is perpetuated. I suggested you change it to a Heart. Or if you keep the thumbs up, make it a color like purple that is not a skin color. Or make it black. White has been the default long enough. Or put multiple different color thumbs up. Could you please…

    13 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  11. It will be great if we can see which state the customer from especially customers in United States.

    It is great to see the flags and then also see where the people are coming from, but seeing the city is a bit of a pain if there is no State. I have to keep searching the city on google to find the state.

    It would be awesome to have both, but STATE is the most important.

    23 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  12. new user pop up message on mobile (as on desktop)

    Just want to find out if by any chance you guys having thoughts to make the invatation to the new user with small pop-up on the screen as well on mobile same as u have it on desktop? As I have seen big differences with chat that have this future.

    14 votes
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    10 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

  13. Make it possible to upload an svg-file to the attention grabber gallery

    Make it possible to upload an svg-file to the attention grabber gallery to make your custom attention grabber nice and sharp

    28 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  14. FAQ's for when offline

    Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.

    58 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  15. Change font in Right to Left for middle east languages like Persian and Arabic فونت فارسی العربية

    Hi everyone, Please Please Please VOTE UP

    The really bad font in Persian or Arabic and all middle east countries
    writing Language.
    The default font is very hard to read and very annoying to the eye.
    Please change the BAD default fonts "Helvetica" or "Arial" to the GOOD fonts like "Google Almarai" or "Windows Segoe UI Regular" or "Tahoma Regular (size up to 12 or less)" or "Google Noto Kufi Arabic Regular" for the default font, important for the widget font.

    173 votes
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    9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  16. Add queue system like https://www.livechat.com/ has :)

    24 votes
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    8 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  17. Disable function that advice USER left email to get chat transcript after chat ended

    Maybe create a button to let admin close/open after chat user may left email to get the chat transcript. Not necessary give the chat transcript to certain user after end chat.

    15 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  18. Auto assign chat

    It would be great if tawk has function "Auto assign chat". Instead of choosing by agent, system will auto assign chat for all online agents.

    8 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  19. Allow companies to use any Whatsapp Business Provider

    We offer WhatsApp business API and we have developed our own API to allow customers to send WhatsApps and receive WhatsApps replies. Our software can communicate with many WhatsApp Business partners and can choose the provider based on their cost and business model. We need two or maybe three things 1) a way to call a URL that will push the message to a Tawk agent 2) webhooks that will call our URL when the Tawk agent responds so we can send the response to the WhatsApp Business Partner and to the customer.

    Does Tawk have a way to send…

    21 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  20. VIEW OF ONLINE & OFFLINE AGENTS/ADMINS

    I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.

    I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.

    Thanks

    21 votes
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    6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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