chatbot for whatsapp

it will be good if you can add trigger messages even if we are offline, to show for example Coupon code or other important messages to our client when they access to the website.

Could be great to add our own logo on the tickets emails + a signature.

With TAWK-

1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

Please consider this, if the business wants then they can disable the email transcript option for visitors so that they can customize the chat widget according to their preference, and also customize what the visitor can request and what they cannot.

Is it possible to route the chat request to the specific agent or to the specific department? I created department -> Prechatform but then when the visitor selects Department then all agents gets alert and all agents in different department can join, which makes having department in not useful.
So can we have a way to perform this

Please considerate integrates with whatsapp business and facebook messaging! Thats very important!

By windows lock -> set status to invisible
By windows unlock -> set status to online

We want to limit it up-to 1 agent per 1 chat. I would like to know if we can restrict multiple agents to join same chat?

At present, all agents in all departments of a property must be set to Away in order for the Away messaging to appear in the chat widget. It would be much better if this was managed on a Department basis, as the landing page of the widget does (e.g. Dept 1 (online), Dept 2 (offline), Dept 3 (Away). If someone selects Dept 3, it should show the Away messaging if all agents in that Dept are Away. At present it doesn't if someone else is online in another Dept! Please create this feature!

Deleted users will still show in the Group chats. There is no way to remove them manually.

Even if the users have deleted their Tawk account they still will be shown in all the group chats.

The support team suggests that we may create a new group chat. Not a good idea as we lose the history.

My suggestion is to have these possibilities as a admin to delete undesired or inactive users from the group chats.

Hello,

it is really hard to press hotkey / button on the right side with left hand all the time. It would be nice to have setting to configure button for this for example TAB button. I believe a lot of your clients would like to see this setting.

It is great to see the flags and then also see where the people are coming from, but seeing the city is a bit of a pain if there is no State. I have to keep searching the city on google to find the state.

It would be awesome to have both, but STATE is the most important.

Currently you can only search the title in the knowledge base. Can you expand the search to search the entire KB article text? Imagine searching in outlook and only being able to search by words in the title of an email...

When a customer starts the chat after completing the pre-chat form, it would be a good idea to have a trigger to auto respond.

This lets the customer know that the chat has been initiated our end.

The content of the "your chat has ended" segment should be fully editable. It currently violates several of my property style guidelines and there's nothing I can do about it.

Problems:

The icon color is wrong.
The text is written in plural. (There is no "us" in my studio)
The text contains a typographic error that cannot be corrected.

We should be able to:

Remove this entire segment of the CX loop if desired.

Change the icon color.

Remove the icon.

Edit the heading text.

Edit the body text.

Hi!
Can you please add Kazakh language to your system?! I can provide all the translations.

Allow Knowledge Base article creators to easily rearrange the order of the articles.