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  1. Leave a message to a missed visitor, when he back online, he can still receive my message on the widget

    Ability to leave messages to visitors that agents are missed, once the visitors are back online. Visitors can receive agents' messages.

    crisp.chat has this feature. It's quite convenient to rely a visitor's offline messages.

    22 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Cathern,   

    Thank you for choosing tawk.to and for sharing your question here.  At the moment, we currently don't have a feature to leave a message to a missed visitor.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.  

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.  You can also email our support line at support@tawk.to

  2. KB search should handle words like "and" and phrases like "how do you"

    Right now if a user searches the KB for "cats and dogs", it shows all articles that mention "cats", plus all articles that mention "dogs", plus all articles that contain the word "and". Including the matches for the word "and" renders that search useless - it's going to be every single article in the KB.

    SImilarly, people often type things like "how do you train a cat", which ends up also being useless, because it matches all articles containing the word "how", "do", or "you" - also "a". Again, that ends up being every single article.

    Ideally, the search would…

    4 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  3. New User want to add Live Chat on my Website

    Hello, Folks I want to add the Live Chat Integration on My website. https://wopick.org Is this Possible.

    3 votes
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    35 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi


    Thank you for your interest in tawk.to


    There are a few options for adding a chat widget to your website depending on how your website is built. 


    Head over here to learn more: https://help.tawk.to/article/adding-a-widget-to-your-website 


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!


  4. edit message

    We would like the ability to edit a SENT live chat message by our operator(s). Sometimes they make simple spelling or grammar mistakes. ( ie: change you to your or you're )

    4 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Jon,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don't have options for deleting or editing sent messages.

    However, our canned shortcut template messages can help you raise consistency in agent responses and avoid grammatical errors.

    You can learn more about shortcuts here: https://help.tawk.to/article/creating-and-managing-shortcuts

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  5. Please add support for widget in Amharic (Language spoken in Ethiopia)

    Currently Amharic language is not supported in widgets. I would like to ask for this option. thanks

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    We currently do not have an option allowing visitors to select a language in the widget.

    Alternatively, you can create a chat widget for each language and automatically select a widget based on the visitor’s device or an IP-based location using the JavaScript API.

    Please note: Each new widget is in English by default.

    To change the language in the chat widget, follow these steps:

    1. Select the Property you would like to customize.

    2. In the dropdown, select Administration

    3. Select Chat Widget in the sidebar.

    4. In the Widget Content section, select Edit Content.

    4. Should be able to find the language dropdown option. Simply select the language you would want to use.

    Please see our related guides in the Help Center:
    https://help.tawk.to/article/change-the-widget-based-on-the-visitors-language
    https://help.tawk.to/article/change-the-widget-based-on-visitor-location-using-cloudflares-ip-geolocation

    We have taken note of your suggestion and will post updates once…

  6. Provide an option to DISABLE THE WIDGET POPOUT menu option completely

    JUst setting on click behaviour to MAXIMIZE is not good enough! Please have an option to remove the users ability to POP OUT the widget so that the callback functions can be guaranteed to always work on every chat!!!

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Robert,

    We do not currently have an option to remove the pop-out widget option from the chat menu. Our Widget Behavior settings including Visibility, Feature and On-click behavior settings, can be found in the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    To configure the chat widget behaviour, do the following:

    1. Make your way to the⚙️Administration panel of the Dashboard (gear icon in the lower-left corner).

    2. Under Channels, select Chat Widget.

    3. Under On Click Behavior, select either Popout or Maximize.

    You can visit this link to find out more: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  7. I hope to increase the function of viewing historical visitor information, analyze which pages visitors have viewed, how long they stay ther

    I hope to increase the function of viewing historical visitor information, analyze which pages visitors have viewed, how long they stay there, and which pages customers like, so as to help us improve our web pages

    1 vote
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    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    At this time, general visitor information such as the number of visitors and recent page views on your site can be viewed in the Home panel of your Dashboard.

    Individual visitor details, including the device, operating system, referrer URL and current location of each visitor are available in the Monitoring section. If a visitor has filled out a Pre-Chat Form or engaged in a conversation, you can view their individual chat history and its details, including navigation, in individual chat transcripts.

    Detailed reporting for Chats, Tickets, and Knowledge Base searches is available in our Reporting panel.

    You can read more about reporting and statistics in the following articles: https://help.tawk.to/article/understanding-reporting
    https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

    You can also use our Google integrations to set up…

  8. Hello, Please update the chat widget, Show the category

    Hello Sir

    Please add a Category in the chat widget, because when you have so many questions and answer you must need to select a category then you choose question and answer.

    I am waiting for your reply.

    Br

    Hossain

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Nazmul,

    This is Elle from tawk.to. Thank you for reaching out.

    Do you mean you'd like to add the Knowledge Base category to appear in the chat widget? If so, we do not have any feature for that at this time. Our widget cards allow you to display a Knowledge Base search bar,  featured articles and article links.

    You can add a text card and link it to a Knowledge Base category. However, the option to present a selection of categories in the as a widget card feature is not currently available.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  9. It would be very useful to view messages for ALL properties on one window sorted by date without having to click into each property

    For people that manage the chat for multiple sites, and want to view and sort all messages for ALL properties in one window

    6 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Oliver,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Currently, we do not have any feature to manage all properties in one window.

    We have submitted this request to our engineers for assessment. We will provide an update should this feature be approved.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.  You can also email our support line at support@tawk.to

  10. change the field on the sign up page

    change the field 'widget name' on the sign up page to 'choose a name for your tawk widget' its more user friendly.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Why Are You Not Capable Enough To Find Bank Of America Near Me?

    Due to many reasons, you may not be able to determine the exact location of the Bank Of America Near Me. However, you don’t need to worry if you are not having the right information about the same. In such a case, it would be wise to have a candid discussion with the representatives of the bank and you will be able to get a better source of information about the same, within the least time frame.
    https://www.askfor-help.com/banking/bank-of-america-near-me/

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Why Is Verizon Email Not Working And How To Sort It Out?

    Are you one of those users who are confronting Verizon Email Not Working issues due to any reasons? Do you want to get a quick helping hand in form a comprehensive guide to fix the entire host of such hurdles permanently from the root? For that, you have to check if the application of Verizon is out of its dates. To fix such problems, you have to download the update and make sure it is of its latest version.
    https://www.askfor-help.com/email/verizon-email-not-working/

    1 vote
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  13. Is There Any Assistance Needed To Update A New Cash App Email Address?

    Are you looking to add a new email to replace your old email account? Adding a new Cash App Email Address to your Cash App accountis a matter of a few easy instructions and steps.However, you will need to update a new email address so that it can help you to send or receive money on your Cash App account. In addition to this, you can alsouse this email address to change or recover the password without any kind of trouble.
    https://www.experts-support.com/blog/cash-app-email-address

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  14. create a detailed monthly report (or for whatever period I prefer and choose from the date icons) in a program that will allow to see all co

    I suggest you create a detailed monthly report (or for whatever period I prefer and choose from the date icons) in a program that will allow to see all correspondence at once, their response time immediately after the client writes (first response time), call duration and other important indicators that will allow me to improve the quality of customer service, and the same report separately for the operators.

    3 votes
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Website Designing Company in Delhi

    An international award-winning IT company with headquarters in India, Webpulse Solution provides services for web design, software development, mobile apps, and SEO. Call Now!
    Read More: https://www.webpulseindia.com/

    1 vote
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  16. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Visitor notification sound

    The problem that the notification sound does not go away when the visitor is stationary on the site is a big problem in my opinion.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Add custom field to sbortcuts ..

    For example .. hello {clientname} your speaking to {agentname} how can i help you..

    So the names are taken for user and agent ..

    If this make sense

    25 votes
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    21 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have automation to fill custom fields in shortcuts when answering chats.

    Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Please add "Reply" button of a previous message

    Sometimes customers send a message and we can't reply to that message.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Abul,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We don't have a feature for replying to previous messages unless the visitor has left their contact details.

    Activating your Pre-Chat Form allows you to collect your visitor’s name, email, and any other details you request before they start a chat.

    Learn how to activate and customize your Pre-Chat Form in this short guide: https://help.tawk.to/article/using-the-pre-chat-form

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  20. chat integration to my website

    Hi all
    Hope you are doing good.
    Its my question to support team of twak. I want to integrate this live chat application with my website https://lyfsoft.com so that I can do chat with my clients easily. Please do let me know how is it possible?

    1 vote
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Atish,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available…

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