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3464 results found

  1. Leave a message to a missed visitor, when he back online, he can still receive my message on the widget

    Ability to leave messages to visitors that agents are missed, once the visitors are back online. Visitors can receive agents' messages.

    crisp.chat has this feature. It's quite convenient to rely a visitor's offline messages.

    23 votes
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    Hi Cathern,   

    Thank you for choosing tawk.to and for sharing your question here.  At the moment, we currently don't have a feature to leave a message to a missed visitor.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.  

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.  You can also email our support line at support@tawk.to

  2. add the support for links in the text for triggers messages.

    Can you please provide the option for us to include links in addition to full URLs. It would be a great enhancement to the user experience. Thank you.

    5 votes
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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, we don't have a feature that supports URL text links in trigger messages.

    We've acknowledged your request and have forwarded it to our dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to.

  3. How can I integrate my website with tawk?

    Hi
    Hope you are doing good.
    I want to integrate tawk with my websites https://handwritingexpertdallas.com/ , https://mytechpulse.com/, and https://agtsipk.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    1 vote
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  4. Please give us option to hide "Send Again" button after offline form submitted

    Please give us option to hide "Send Again" button after offline form submitted.

    3 votes
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    1 comment  ·  Windows app  ·  Admin →
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    Hi Neha,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have an option for removing the “Send Again” button that appears after the offline form is submitted.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  5. I want to integrate my website with tawk. How can I do that?

    Hi
    Hope you are doing good.
    I want to integrate tawk with my website https://perfectclimbing.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    1 vote
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    Hi Robert,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  6. chat integration to my website not working

    i am having issues to add chat widget to my website https://urbansecuritiesservices.in/ please help me to integrate

    1 vote
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    3 comments  ·  Add-ons  ·  Admin →
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  7. KB search should handle words like "and" and phrases like "how do you"

    Right now if a user searches the KB for "cats and dogs", it shows all articles that mention "cats", plus all articles that mention "dogs", plus all articles that contain the word "and". Including the matches for the word "and" renders that search useless - it's going to be every single article in the KB.

    SImilarly, people often type things like "how do you train a cat", which ends up also being useless, because it matches all articles containing the word "how", "do", or "you" - also "a". Again, that ends up being every single article.

    Ideally, the search would…

    4 votes
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  8. Access control for KB

    There should be some kind of access control on KB. For example, I run a tutoring company, and students should not be allowed to see everything that tutors can see. This should be based on an external flag passed to the tawk.io link or in the header.

    1 vote
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    Hi Alexander,


    Thanks for reaching out.


    As for the KB article is concerned, you can set articles to private, only that it can be accessible in the tawk.to dashboard, by property members (both agent and admin).


    Please check this article to learn more:  https://help.tawk.to/article/creating-private-knowledge-base-articles-and-categories


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  9. New User want to add Live Chat on my Website

    Hello, Folks I want to add the Live Chat Integration on My website. https://wopick.org Is this Possible.

    3 votes
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    Hi


    Thank you for your interest in tawk.to


    There are a few options for adding a chat widget to your website depending on how your website is built. 


    Head over here to learn more: https://help.tawk.to/article/adding-a-widget-to-your-website 


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!


  10. How to integrate my website with Tawk?

    I want to integrate my website with tawk. How can I do that?
    Hi
    Hope you are doing good.
    I want to integrate tawk with my website https://watersnorkeling.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    1 vote
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    1 comment  ·  Integrations  ·  Admin →
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    Hi Robert,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  11. edit message

    We would like the ability to edit a SENT live chat message by our operator(s). Sometimes they make simple spelling or grammar mistakes. ( ie: change you to your or you're )

    4 votes
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    Hi Jon,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don't have options for deleting or editing sent messages.

    However, our canned shortcut template messages can help you raise consistency in agent responses and avoid grammatical errors.

    You can learn more about shortcuts here: https://help.tawk.to/article/creating-and-managing-shortcuts

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  12. Departments

    Is it possible when creating departments for the ticketing that the tickets are only visible to the individuals in that department? We want to separate which users see specific tickets. As constituted it seems that no matter the department, all of the users can see the tickets. I do not think this is good as some created tickets or more sensitive then others. Is there a way we can implement this? Please advise. Thank you!

    1 vote
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    Hi Cody,

    Thank you for choosing tawk.to and for reaching out.

    When creating a ticket you have the option to assign it to an agent or a department. Even though a ticket may be assigned to a particular agent or department, anyone can respond from the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    This is how the department function works for tawk.to chat:

    1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know…

  13. Change Direct Link Chat Window Size

    Can you please change the size of the direct link chat window which looks stupid taking up the entire screen.

    3 votes
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    Hi Damian,

    Thank you for reaching out and for sharing your suggestion here.

    At this time, the direct chat link opens in a full browser window. There is no setting in the dashboard for modifying its size.

    Learn more about the direct chat link in our Help Center: https://help.tawk.to/article/direct-chat-link

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  14. An option to use the older version of the application!

    This new update is not very user-friendly and I've been facing various issues with the interface.

    Please make it possible for us to use the older version. This forced upgrade to the latest interface is not healthy.

    9 votes
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    0 comments  ·  Windows app  ·  Admin →
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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    Unfortunately, there is no option to revert back to the old version of the dashboard.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

  15. A variable 'chat' button on mobile device

    I would like to change the 'chat' button on mobile device. So i can put on my own text on that button.

    3 votes
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    0 comments  ·  Improvements  ·  Admin →
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  16. 1 vote
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    0 comments  ·  Improvements  ·  Admin →
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  17. How to integrate Tawk in My Website

    How to integrate Tawk in My Website:
    I am Sharig my website URL:
    https://www.samwebstudio.com

    Please Suggest me ASAP.

    1 vote
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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist…

  18. Enable Chat feature between vendor and user (for marketplace websites)

    Enable Chat feature between vendor and user (for marketplace websites)

    1 vote
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    2 comments  ·  Add-ons  ·  Admin →
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  19. Enable trigger and shortcut into the KB

    Hi, I already set up KB, and I want to enable the trigger & shortcut to be integrated into chat.

    Let's say I already setup KB article for "How To"

    And I want to set up the trigger when the user types "how to" then It is linked to that KB. I'm not meaning of a link (URL, that requires users to click) I want to integrate it into the chat like function of KB Search

    or just type /shortcut that I already setup for KB "how to" and link into that KB

    3 votes
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    0 comments  ·  Improvements  ·  Admin →
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  20. Detect emoji before type them or setting to disable

    Hi, I've replied an opened ticket, anche in the text area the special symbols was ok, but when I've sent the message the "B)" characters was translated into the correspondent emoji 😎. And that's not professionally for our activity. Is there any way to show immediately the emoji in the text area after typed or disable them?

    3 votes
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    Hi Cristian,

    Thank you for reaching out.

    An option to disable the emoji feature is available in the Dashboard. We regret that you were given the wrong information.

    Follow the steps below to disable the emoji option in your widget:

    1. If you have multiple properties, check to make sure you have selected the correct one.  Hover over your currently-selected property in the upper left menu to select a new property.

    2. Click the Administration (Gear) icon in the lower-left corner of your dashboard.

    3. In the Channels menu, select ‘Chat Widget’

    4. Under Widget Behavior, you'll find the emoji options under ‘Feature Settings’

    5. Toggle ‘Disable emoji selection’ to the “on” position.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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