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  1. Customize tickets emails

    Could be great to add our own logo on the tickets emails + a signature.

    862 votes
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    69 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  2. Customer Feedback Before/After Chat Ending

    With TAWK-

    1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

    2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

    479 votes
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    27 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  3. An option to disable 'Email Transcripts' for visitors

    Please consider this, if the business wants then they can disable the email transcript option for visitors so that they can customize the chat widget according to their preference, and also customize what the visitor can request and what they cannot.

    178 votes
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    23 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  4. Chat Specific Routing to Agent or Department

    Is it possible to route the chat request to the specific agent or to the specific department? I created department -> Prechatform but then when the visitor selects Department then all agents gets alert and all agents in different department can join, which makes having department in not useful.
    So can we have a way to perform this

    69 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  5. add an Automated Chat Box feature where the user can choose from several different topics or questions and answers can be prescripted....

    add an Automated Chat Box feature where the user can choose from several different topics or questions and answers can be prescripted....Then if the person needs additional information there is an option to leave a message and email and we will get back to them.....I saw this on several websites.....one of these website was: https://www.directcell.ca/

    103 votes
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    17 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  6. Integration with whatsapp business.

    Please considerate integrates with whatsapp business and facebook messaging! Thats very important!

    494 votes
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    15 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

  7. chatbot feature

    chatbot for whatsapp

    39 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  8. Limitation of one agent to join per chat

    We want to limit it up-to 1 agent per 1 chat. I would like to know if we can restrict multiple agents to join same chat?

    60 votes
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    9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  9. Automatic update status when PC lock and unlock

    By windows lock -> set status to invisible
    By windows unlock -> set status to online

    56 votes
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    4 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

  10. Department Specific Status Messaging

    At present, all agents in all departments of a property must be set to Away in order for the Away messaging to appear in the chat widget. It would be much better if this was managed on a Department basis, as the landing page of the widget does (e.g. Dept 1 (online), Dept 2 (offline), Dept 3 (Away). If someone selects Dept 3, it should show the Away messaging if all agents in that Dept are Away. At present it doesn't if someone else is online in another Dept! Please create this feature!

    124 votes
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    24 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  11. chat answered webhook event

    Add the ability for tawk to send a webhook event when a chat is answered.

    12 votes
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

  12. Display trigger message on mobile = getting more attention

    Modern chat services has an option for display trigger message on mobile. This service has, but does not show full message like in full screen mode, it shows icon with number of trigger messages, and you need to click on it for the full message. This doesn't attract attention like in the full screen mode.

    I was wondering is there a possibility to display trigger on mobile and tablet not only in fullscreen mode?

    This could be done as part of trigger where you can find the button to activate this option while setting the trigger or in the chat…

    19 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  13. Department function

    Can set department can see each department only? example department a can see department a chat only

    6 votes
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    7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  14. Deleted users will still show in the Group chats. There is no way to remove them manually.

    Deleted users will still show in the Group chats. There is no way to remove them manually.

    Even if the users have deleted their Tawk account they still will be shown in all the group chats.

    The support team suggests that we may create a new group chat. Not a good idea as we lose the history.

    My suggestion is to have these possibilities as a admin to delete undesired or inactive users from the group chats.

    30 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  15. A solution which gives visitors the possibility to deactivate the trigger-function

    We have a trigger that is triggered every time a new page, that offers a unique piece (we are an art gallery), is clicked on . But if you look around on our site for a long time and a lot, you will inevitably get it displayed constantly.
    The feedback of our customers is sometimes quite annoying, but on the other hand we have not only been able to get often into conversation with potential customers but also to realize additional sales.

    But it would be nice if visitors of our site would have the possibility to turn off this…

    44 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  16. Hotkey Setting for shortcut / button

    Hello,

    it is really hard to press hotkey / button on the right side with left hand all the time. It would be nice to have setting to configure button for this for example TAB button. I believe a lot of your clients would like to see this setting.

    36 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  17. Chat Bot

    Add the Chat Bot feature

    171 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  18. better knowledge base searching

    Currently you can only search the title in the knowledge base. Can you expand the search to search the entire KB article text? Imagine searching in outlook and only being able to search by words in the title of an email...

    27 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

  19. Add chat already open message on mobile

    I think the current chat behaviour on mobile phones is a bit confusing for users. Currently, on a mobile device, the chat is open in a new tab. Although I think it would be clearer to have it open as a (maximized) pop. I see you had such a feature already but removed it again.
    I think the current chat behaviour on mobile phones is a bit confusing for users. Currently, on a mobile device, the chat is open in a new tab. Although I think it would be clearer to have it open as a (maximized) pop. I see…

    12 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

  20. Reply message with customer name automatically

    Can make it reply message to [customer name] automatically

    22 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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