Hi everyone, Please Please Please VOTE UP

The really bad font in Persian or Arabic and all middle east countries
writing Language.
The default font is very hard to read and very annoying to the eye.
Please change the BAD default fonts "Helvetica" or "Arial" to the GOOD fonts like "Google Almarai" or "Windows Segoe UI Regular" or "Tahoma Regular (size up to 12 or less)" or "Google Noto Kufi Arabic Regular" for the default font, important for the widget font.

On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

Please considerate integrates with whatsapp business and facebook messaging! Thats very important!

it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

Is it possible to post the transcript of the chat to the webhook once the chat has finished?

Thanks

My website is gharbaithegrocery.com...
I need to position the icon a bit lower and towards the right so that i could adjust it to my website

I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.

I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.

Thanks

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Need push notification if new message received when tawk app is closed like whatsapp. I don't get notifications unless I open the app, am losing many clients because i don't know when they chat

Hi All,
I noticed that the "email notification" feature sends one email for each missed conversation to the setup person. In order to efficiently monitor the service, it would be better to just send one email at the end of the session which summaries how many missed calls we got. For example, let's suppose we run the chat service from 9:00 am to 11:00 am and we got 100 missed conversations instead of receiving 100 emails, it would be beneficial to get just one email summarizing the missing calls. Thanks

In the pre-chat form setup area, there should be a way to rearrange the question order, for example, in a multi-choice form there should be a way to move the individual choices in the multi-choice form, same should apply to the single choice forms.

Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.

Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

In the latest dashboard, the ability to quickly see which site/channel the visitors were on/from in the monitoring list has been removed now the visitors are all mixed up into one block, previously they were colour coded which made it obvious the visitors were on different sites. Please add this function back into the dashboard

After a chat has finished ask the customer to complete a short survey.

Would it be possible to have a more modern chat window design like Live Chat like Some demo
https://i.imgur.com/PC5q8ti.png
https://i.imgur.com/5962niu.png

Please include the ability for agents to send gifs to their customers in chat, we had this on our previous chat system and you wouldn't believe the positive response we got from utilizing them!

We just switched over to Tawk and we're missing them a lot.

/sadpanda.gif