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  1. contact form

    Instead of replying users to send emails to my forwarding emails, why don't make a contact form for them to fill it? I mean not the contact form in the chat, but a totally indepenndent contact form embedded on a website.
    Example of infos is Name, Email, Subject, Message......
    Instead of letting the send an email, why dont ask them to fill up a form? I currently use Pirate Forms and it isnt working well as its a 3th party.

    Please consider,
    thanks!

    Example : https://gyazo.com/0b90a2bdd113e728ad7e952a2dfa5df2

    7 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey tawker,

    That is a completely different product and use one of the companies that do this. Our strong point is live chat. But you never know where would we expand next.

    Thank you for the idea!

  2. Remove client cookies from the widget

    It would be desiderable to allow a "remove client data on chat closed" from the widget configuration menu. I've some clients that chat with us from a public computer. We ask for client's name prior to chat but once the client close the chat, the next client is not asked to fill his/her name and the name of the previous client is used, because the computer is the same.

    2 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there Manuel,

    We are not planning on removing the cookie data because it breaks the statistics. But you can inform Visitors to use the incognito mode that most of the modern browsers have and that will clear cookies automatically after closing the browser window.

    Hope this helps!

  3. List referrer in reportings

    being able to see referrer in reportings everyone would know which trafficsource is doing well in regards of having interested visitors and therefore chats

    3 votes
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    Hi there dear tawker,

    Currently we are not planning on integrating this feature but you can use Google Analytics to determine which sources are the most widespread for your site.

    Hope this helps!

  4. RGPD!! I need a record of whether the visitor ACCEPT or on the contrary DO NOT

    tawk.to is adapted to meet RGPD

    but I have a question about it

    a simple question

    Opt-In Button

    Opt-Out Button

    what about it?

    it is not possible to leave a record of whether the visitor ACCEPT or on the contrary DO NOT ACCEPT????

    where can I see that on tawkt.to?

    no sorry we do not have a record of the opt in/opt out option when selected

    this option is absolutely necessary

    If you would like to request that change or feature, you can do so here > http://tawk.uservoice.com/
    82/5000

    to comply with RGPD and be able to demonstrate a posteriori…

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!
    If user didn’t accepted yet or declined, he won’t appear in tawk.to at all, since we have no rights to track him.
    If user accepted he will appear in Monitoring section and be like a normal visitor, so there is no need to log somewhere that he opted-in.

  5. I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should input their name , compa

    I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should (to force them to) input their name, company details before using our website. It can be a Pop up that don't allow them to view the website without entering their details. thanks

    1 vote
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  6. Show name of agent inline of chat when joining or leaving

    Show name of agent inline of chat when joining or leaving

    4 votes
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  7. single sign on for visitor on use email

    single sign on for visitor on use email (Use chat history together when using the same email.)

    1 vote
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    Hi!
    Until we can detect that it’s the same visitor he will be treated as same.

    In other case any person can enter same email, so it won’t be good to show him as same visitor when he isn’t.

    The registration through widget is not in our plans at the moment.

  8. 1 vote
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    Hi!
    We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent.

  9. Please add email notifications for incoming chats.

    Some of us need it for older phones and "smart watches". We can also setup "email to SMS" function on our side to make notification even faster.

    5 votes
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  10. Reply to offline chat

    Hi, As of now we do not have option to reply for offline chat.every time we need to convert it to ticket.

    Thank you

    1 vote
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  11. MOBILE APPLICATION BRANDING

    Hi Would it be possible to have custom corporate branding in terms of colors and logo for the android and ios applications?

    1 vote
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  12. A VERY basic Chat Modul for Agents

    A VERY basic Chat Modul for Agents which allows them only to Chat to the visitors completely without confusing menus, stats, ticket System. Just to Chat with the visitors.

    For Commercial use the possibility to deactivate the emojies is indispensable.

    Possibility to completely deactivate the ticket System if not needed.

    1 vote
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    tawk.to is an agent centric messaging application, so we won’t be scaling down versions for your specific agents.

    We may offer granular permissions in the future for specific Properties however, though the dashboard will remain the same.

  13. App for Blackberry

    Blackberry app for tawk would be more welcome

    34 votes
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    9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Balaji,

    We understand that some users still use Blackberry but it’s marketshare is so small (less than 1%) that it is not viable to make an app for 15 people or so.

    Hope this answers your request.

  14. Avatars for users

    Hi there,
    Can you add avatar feature for users as well?
    So, if the system that uses your chat, which have users' avatars would be able to send avatars with user emails.
    Thanks in advance.

    6 votes
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  15. to make your app for android 2.2 phones.

    make your app to compatible with android 2.2.

    3 votes
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  16. There should be an option to have the embedded chat always fill the users screen

    An option so that embedded chat forms will always fill the users screen would be great, and very useful for popups.

    3 votes
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  17. Submit tickets via own ticketsystem instead of Tawk.to ticketsystem

    Some ticketsystems have their own api to create a ticket from outside the ticketsystem.

    Would be great if we can enter this information easily via the admin.

    The ticket can then be created on demand from the agents dashboard, without entering manually that in the other ticketsystem.

    3 votes
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    Hey Jeroen,

    Although we will be working on several integrations in the near future, other ticketing systems are not in our scope. Maybe later in the future.

    Hope this answers your request.

  18. false ONLINE and when you give click to redirect to a URL

    something you should add to your system is that when this "off" you can place a false ONLINE and when you give click to redirect to a URL that can be a ticket system for example.

    3 votes
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    Hey tawker,

    Unfortunately this would be misleading your Visitors because you would be offline while Visitor thinks you are online. That is why we have an offline form for which you can add a little banner.

    Hope this helps.

  19. Active In Iran

    Please active Tawk in my country, Iran. your Script is fine and one of the best online chat system but i can't use this in my country :(

    3 votes
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  20. 3 votes
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    Hi there Mao,

    Thank you for the request but we are not planning on implementing 3rd party authorization anytime soon.

    Hope this answers your request.

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