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11 results found

  1. android notification sound change

    Hello i suggest to have option of android notification sound change

    1 vote
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    7 comments  ·  Android app  ·  Admin →
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    completed  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi!
    Seems “Ring tone” should open sound selection.

    We have no control over Oreo notifications settings, they depend on how they are done in Android version and how device manufacturer will implement interface for them.
    We only create notification groups required for the app (Visitor chat, Agent chat, New visitor and others) and set initial values of sound, vibration, priority and other settings.

  2. Bahasa

    Jadikan bahasa indonesia

    1 vote
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    0 comments  ·  Android app  ·  Admin →
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  3. can we create a group to chat among them self

    can we create a group and all users can chat among themself using their respective mobile phones

    1 vote
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    completed  ·  0 comments  ·  Android app  ·  Admin →
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  4. option to make it pop-out in mobile

    YES I AM FACING THE ISSUE WHEN MY CUSTOMER OPEN MY WEBSITE AND WHEN I SEND MSG TO THE CUSTOMER MSG BOX IS NOT POP UP ON MOBILE

    1 vote
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    0 comments  ·  Android app  ·  Admin →
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  5. Knowledge base avaliable for phone

    To be able to ckeck the knowledge base from the app

    3 votes
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    0 comments  ·  Android app  ·  Admin →
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    completed  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi!
    We implemented Tabs support in the mobile apps, including the Knowledge base.
    Tabs will appear in visitors (ongoing) chats, history chats and tickets.

    At the moment, Tabs can be configured in the web-dashboard.

  6. Always online - how to?

    I need to be always online - how to do that?
    I read a message that handled the issue and you/admin answer: "This was a bug in our old app. It has been fixed since". Could you please help me with this?

    1 vote
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    completed  ·  3 comments  ·  Android app  ·  Admin →
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  7. HAD NO SOUND ON SAMSUNG NOTES 5 ANDROID HAD UPDATE THEN SOUND WORKED AND THEN STOPPED AGAIN

    Please please help!

    I am losing customers because your app doesnt work consistently with android phone Samsung.

    Didnt work initially. Then I had an update and it worked then stopped and there was another update and I hoped it would work again and it has not . Please advise how to fix something that did initially work?

    1 vote
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    completed  ·  0 comments  ·  Android app  ·  Admin →
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  8. we need the repeat forever sound alert for new chats, just like your web app already has please.

    we need the repeat forever sound alert for new chats, just like your web app already has please.

    4 votes
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    1 comment  ·  Android app  ·  Admin →
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    completed  ·  Admintawk.to (top bird!, tawk.to) responded

    UPD:
    Hi!
    In latest release 1.4.3 (pushed today) we changed repeat option to repeat forever until notification is seen by user. Also supported in Android 8 (Oreo).
    Option by default is disabled, to change it go to Settings > Configure alerts.
    Thank you.

    Hi!
    In tawk.to app below Android Oreo (8.0) it is possible to set “repeat” till 20 times, maybe will be enough to notice the event.
    From Oreo version user is in control of notifications settings (sounds, vibro, lights etc.), but there is no “repeat” option at all.
    If this request will be demanded we will search for a way to notify users instead or in addition to simple notification.

    Thank you, for your request.

  9. I would to have the possibility to change the language in mobile app

    in the mobile app tawk, until now, is not possible change the language setting.
    Please give me this option for the Italian.
    Thank's

    1 vote
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    0 comments  ·  Android app  ·  Admin →
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  10. offline messages on mobile app

    Allow access to missed mesages on the mobile app

    1 vote
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    completed  ·  0 comments  ·  Android app  ·  Admin →
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  11. why do you not language vietnamese option in the mobile app ?

    As there are many Vietnamese using your software, it is necessary to support the Vietnamese language in the phone application, I think it will be more effective.

    1 vote
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    0 comments  ·  Android app  ·  Admin →
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