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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Is it possible to prevent the agent account in the Android and iPhone apps from disconnecting automatically after a few days? Agents in this

    Is it possible to prevent the agent account in the Android and iPhone apps from disconnecting automatically after a few days? Agents in this way risk losing chat and not realizing it

    1 vote
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  2. integration of twak.to with website

    Hi all
    Hope you are doing good.
    Its my question to support team of twak. I want to integrate this live chat application with my website https://cloptoncapital.com/office-building-financing/ so that I can do chat with my clients easily. Please do let me know how is it possible?

    1 vote
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Maxmarrie,

    This is Elle from tawk.to. Thank you for reaching out.

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>

    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:

    https://help.tawk.to/category/integrations

    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist…

  3. Enter the group option so I can easily transfer the data.

    I suggest you to add new features such as group chat and adding of transfer power feature so at anytime you can easily enter in group chat and can shift the admin option.

    1 vote
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Asaad,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our Dashboard currently supports direct chat and group messages to the other members of a property. However, we currently don't have a feature for transferring administrative rights in a group chat and that is on our roadmap for development.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    You can also create a Group Chat in the Tab section of the Dashboard, However, the online statuses of your agents will only appear in the chat conversation.

    The benefit of creating a Group Chat Tab is that you can chat with other agents without having to exit your Dashboard, keeping your workflow in one place.

    1. Learn more about setting up direct messages:

    https://help.tawk.to/article/setting-up-direct-messages

    2. Learn more about creating a Group Chat

    https://help.tawk.to/article/creating-a-group-chat

    We're continuing to build out our…

  4. 1 vote
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    2 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Android and IOS app for mobile phones

    if you can have a mobile app for the admin dashboard , some other chat services have mobile app for mobile and also desktop app. it is not easy to chat with users with mobile browser as it is not showing well on mobile browsers. if a mobile app can be available it will make it easier to reply chats from the dashboard on mobile.

    3 votes
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    31 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  6. it is difficult to use it in android app

    the screen must half screen and thevuser can use it

    1 vote
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    15 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Adjust Mobile Version of Chat Widget from "Message", For example to "Chat Now!"

    Adjust Mobile Version of What Chat Widget says, change the "Message" - For example to "Chat Now!" This should be customizable.

    1 vote
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    The ‘Write a reply’ or ‘Start a Conversation’ message on Mobile is currently not customizable.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Offline message notifications on mobile

    Can you please enable mobile notifications when an Offline message has been received? We've had a few messages recently but only found them in the email inbox a few days later. If a notification had been sent by the mobile app we could have responded much sooner. There are notifications for just about everything else.

    3 votes
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    3 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently have Email notifications for all Offline Messages, Chat Transcripts, New Tickets and Missed Chats.

    You may specify which email address the messages will be sent to ( agent, everyone, or Admins only)

    To learn more visit this link: https://help.tawk.to/article/adjusting-mail-notifications

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. HUAWEİ APP GALLERY

    Tawkto app should be added to Huawei App Gallery immediately.

    3 votes
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    7 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Please provide tawk for Apps also

    Hey team please provide tawk for android and ios apps I was creating an e-commerce app and I want a real-time chat feature like tawk without any code .. please provide it for the android app ASAP...

    1 vote
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    2 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  11. In the tawk app, generate a sound notification every 30 seconds until the chat is answered.

    In the tawk app, generate a sound notification every 30 seconds until the chat is answered. This would be helpful in the event that you miss a sound notification.

    1 vote
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Zooming feature

    Please add image zooming option in tawk.to android app.
    It is really hard to see high resolution image without downloading them and access through gallry to zoom it and see it properly.

    2 votes
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    16 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  13. How do I download Indian ringtones?

    Currently I am living and working in India and really enjoy the culture here. I really like Indian music so I want to install Indian ringtones. Someone who knows any reputable site can provide the latest ringtones for me.

    1 vote
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    6 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    All our ringtones are pre-set and can’t be modified or added.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. Hello there; Since the chat has started, I do not receive a notification as I want on my android phone. It either doesn't scratch at all or

    Hello there; Since the chat has started, I do not receive a notification as I want on my android phone. It either doesn't scratch at all or

    1 vote
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    2 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  15. new user pop up message on mobile (as on desktop)

    Just want to find out if by any chance you guys having thoughts to make the invatation to the new user with small pop-up on the screen as well on mobile same as u have it on desktop? As I have seen big differences with chat that have this future.

    27 votes
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    3 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    At this stage, we currently don’t have a Trigger causing the widget to pop up on mobile devices.

    Once the Trigger is fired, it notifies the visitor that there is an unread message. It will show a little red number “1” on the widget.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. I need api system that audio call system apps to any sim call or local any sim.

    I need an API system that audio call system in apps to any sim card call or local any sim. If is it possible to provide tawk to, I will purchase a big package, that means unlimited package.

    3 votes
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  17. mcafee activation with product key

    McAfee holds a range of features in its bundle. Apart from providing classic protective features,McAfee also exhibits some advanced features that are not available in its contemporaryAntivirus software. The notifications will go silent if your applications are running on the full screen, preventing any disruption in your work.

    visit site :- https://antivirusactivate.360modo.uk.com/

    0 votes
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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  18. a second audible ring tone when a visitor clicks to a new page during their visit. these visitors are higher value.

    a second audible ring tone when a visitor clicks to a new page during their visit. these visitors are higher value.

    1 vote
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    2 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a ring notification each time the user opens a new page/tab.

    We do, however, have a ring notification for “new visitors”. You can enable this ring if you wish to proactively reach out to your visitors.

    ​You can start a chat with your visitors by clicking on the visitor in the monitoring section of the dashboard. Then simply click the join button in the chat window to start a chat.

    To learn more about sound settings and desktop notifications:
    https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. 1 vote
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have integration for iOS and Android mobile apps.

    Our chat widget works on mobile via our Android and iOS apps. You can easily respond to chats from the mobile Dashboard by downloading these apps on your devices.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar —  https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Notification sound continous

    Notification sound continous ring till we dont take action till we dont take any action in both app and as well as desktop

    10 votes
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    3 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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