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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Let * replace remaining of the link

    If we want agents to manage only certain parts of the site we can set up in "sites & pages --> manage tawk.to pages" something like this www.sitename/support/* instead of entering each web address separately.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. An option to disable agents name in triggers

    Being able to disable the agents name in the triggers menu...

    Because when a trigger goes of, I use my name as an agent but then if I'm not around another agent then has to join the chat it can cufuse the customer a lot.

    25 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Make Departments as Global setting for all properties

    Hello

    Creating departments are very common and flexible option for visitors to directly communicate with right departments.
    There are no any option in your chat software for that to create the departments globally for all configured websites.

    And this is very hactick work for vendors to manage departments as per website wise becuase vendor has lots of work already and they are not the proper time for manageing the lots of website and their departments.

    So i request you to add this feaute in your chat software as global setting.

    3 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. make feedback link more visible/available

    I stumbled across this feedback area, and later when I wanted to come here, I couldn't find a link to feedback anywhere obvious (to me). Maybe this could be included in the footer of the home page or somewhere in the dashboard (or both)

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. auto-focus on selecting tab

    When an agent clicks on the tab down the left side of the window, the chat tab opens, but the particular chat window is not highlighted. It would be good for it to receive focus or otherwise be indicative which window the agent clicked. More handy when having multiple chats open and a user adds a new message to an existing conversation, upon entering the chat tab, it's not immediately obvious where it came from.

    Similarly when "join"ing a conversation, the message window should receive focus

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Possibility for no filelds to be filled in the tawk.to box

    Hello. I´m using tawk.to in my web site. I´d like not to allow the visitor to write anything in messages in the tawk.to box. When we are offline or absent I´d like only to let a text in the chat box saying to the client to click on the "CONTATO" button in the site menu. It woul be a box with only a text, and no fields to be filled - I already have it in my page.Is it possible ? Thanks

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make minimize only option for chat until real chat begins

    I have an automatic hello trigger set up, and then visitor who aren't interested have to hit the x button and then "end chat". They could also hit the minimize button but most wont. Until an actual conversation starts can there be no end button but only a minimize? That way it will only take them one click to make the chat window small again.

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Disable offline form on mobile devices. Add such option

    Choose the visibility of offline form on mobile devices

    3 votes
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  9. 3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Software App for Mac OS 10.8.5

    You only support 10.9. We need 10.8.5 MacOS

    7 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Flood protection

    Hello, Would be nice add a flood protection for idiots which try to crash our live chats.
    A protection like a delay on messages if someone send for example more than 10 message/second

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Creating alias accounts which should be reusable by the other chat users.

    If I create some alias acounts I use for replying in the official name of someone in the company (with title, foto) I would like to use those alias entries for all other chat admins as well.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Visitor vs non-visitor

    Visitors see only offline message form and members see the live chat option

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mary,

    Thank you for the idea.
    This seems like a good feature but it would be limited to only few platforms like Wordpress, WooCommerce, Magento etc. but we will not be able to do it for every platform out there.

    We’ll see what we can do though.

  14. Would be good to set a bubble "%agentName: Hello, how can I help you"

    Would be good to set a bubble "%agentName: Hello, how can I help you" when agent is pressing join button without customer asking for chat. Now it's just title with nickname of agent and it's quite misunderstood.

    4 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Open chat between agents without the need to open the application window (Windows App)

    In the application for windows, open chat between agents without the need to open the application window, keeping minimized.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Manual ONLINE/OFFLINE Switch

    Sometimes an agent is connected on hours thar are not the Scheduled hours. It would be good to be able to manually turn status to ONLINE or OFFLINE.

    11 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. 2 lined staff title on widget

    I think you should have a 2 lined widget, where title is shown underneath their name

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Being able to send a secure form for visitors to fill out so visitors feel comfortable sending private information

    When a customer sends private information such as last 4 digits of credit card number or security question etc we should be able to create a secure forum for each question we want to ask securely and once we ask them to fill it out and they submit it we will be able to see what they wrote. just so customers feel safe when entering private information :D

    21 votes
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    under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. History - search with notes

    Now i can add note to chat but cant find chats with notes only. So notes is very unusable for my. Please row in history view (have notes)
    or better - give my possbile add some information like - important chat and possible to filter in history view.
    Sory for my English

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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