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386 results found

  1. 1 vote
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    declined  ·  0 comments  ·  Admin →
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  2. Native Mobile apps was excellent - Notification Issue

    Why other agent should get chat notifications while he/she was communicating with visitors. Its became tough to handle those notification while i was connected to my visitors..

    Please fix it...

    1 vote
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  3. Allow website script to pass values through the embeded script so Agent knows who his talking to automatically.

    When pasting script onto the html. Allows web programmer to pass values to the chat box. For instance a server side script paste the user detais automatically to the chat through the embeded javascript so when agent views the visitor, it automatically shows who the agent is talking to through the values passed.

    13 votes
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    Ho there dear tawkers,

    Although a good idea, with the current tracking systems it’s not really possible unless you are Google. ):

    Hope this answers your request.

  4. 1 vote
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  5. Change the "Estimated" wait time for tawk support.

    It always says 1 minute estimated wait time, it usually takes more than 20 minutes.

    3 votes
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    This is declined. The estimated wait time is automatically calculated based on the average time it has taken to answer a chat for the account. If it says 1 minute, then that’s how long it takes us on average to answer.

  6. 3 votes
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  7. We should have the option to invite visitors..... like we have for computer users

    We should have the option to invite mobile visitors..... like we have for computer users

    1 vote
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  8. Please allow us host the chat history on our own server. Sole purpose is SECURITY!

    Add feature that let us save email-id on our database from customized chat window.

    1 vote
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  9. Trigger Issue

    I'm having a website trigger issue, I set a website trigger up as an auto responder a few weeks ago and now under site it is no longer there however it is still happening. Could you please help me with this situation it would be great.

    1 vote
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    Hi there Joey,

    If you are still experiencing this issue, please contact our support and they will help you solve your problem.

    Thank you for posting!

  10. ios 6 version of your app please.

    Please allow an ios 6 version of your app to be downloaded.

    1 vote
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  11. Reply address on messages should be the users

    Currently, offline messages are sent with the Tawk.to address as the reply address. This should be the customers email address.

    This speeds up responding.

    A small thing, but could end up being a bit frustrating.

    18 votes
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    Hi there dear tawkers,

    This is done to prevent using Visitors email address for marketing purposes without their permission.

    Hope this answers why this is done this way.

  12. Important News Banner

    This will allow a custom banner to show at a selected location when a user opens the website. This will to good to say when there are new updates for the webpage or a tawk.to update like ''the live chat will be offline for the next few days, click here for more information'' When they click the update banner it will take them to a link(optional).

    This will also have a cross, this will close the update and not show it again for x hours.

    6 votes
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    Hi there dear tawkers,

    Although this is a good idea, we are not in the banner business so will not be introducing this feature anytime soon.

    Hope this answers your request.

  13. Donation or some sort of support trigger

    Hi,

    I am happy its free service and will always stay free. Ads sucks! but perhaps you can put a donation button, or embrace people to surf through your referalls. For example, ''if you wanna support TAWK', please surf and know about our customers'' link, mercedes etc. other companies using your services.

    1 vote
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  14. 6 votes
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  15. Support XMPP

    It would be great if tawk.to can connect to xmpp client like pidgin,trillian or etc... :D

    41 votes
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  16. Self hosted files would be nice!

    To be able to host on our own server would be great. So that we can easily integrate with out custom servers without having to punch wholes thought the firewall and keep the software in house.

    3 votes
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  17. Add option to have white minimize and maximize arrows.

    Some themes will prefer a dark color for the chat header. Unfortunately arrows are dark grey and they are not visible under this color schemes. An option for light color arrows would be easy to implement and nice for users. Thank you very much.

    1 vote
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  18. What about making it more professional ?

    i suggest tawk.to to add black colour tool bar[ option bar]+ background white colour

    AND all text white colour on black tool bar

    1 vote
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  19. stupid

    stupid

    1 vote
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  20. Select the agents who receive notifications from offline messages.

    Currently all agents get forwarded a message which means I have to deal with drama issues of who gets the lead. It would be nice to select which agents get offline messages forwarded to them.

    10 votes
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