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386 results found

  1. 6 votes
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    Hi there Igor,

    Thank you for the idea but currently our API works only for the Widget and currently don’t have any plans on extending into data retrieval.

    Hope this answers your request.

  2. downloadable apk for android phone

    Hi, this mark from china, and got to know your software from google and i realized your software are really really awesome. but in china we are not able to access google play, could you release the downloadable apk for android phone?

    1 vote
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  3. Display company name

    Customers name is logged(cached) against their IP, this is great but ideally we would have their company name logged there aswell so we can easily identify who is visiting out site or who it chatting.

    We set up the pre-chat form to take a username and a company name, which displays at the top of the very first chat. Thats fine but for returning customers all we see is the user name. To see the company name we have to scroll right up through chat history.

    We'd like it to appear in the monitoring page and on the right hand…

    3 votes
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    1 comment  ·  Admin →
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  4. auto reply when offline

    auto reply when offline

    4 votes
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    1 comment  ·  Admin →
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  5. Windows Application Spell Check

    There's no spell check facility natively in the windows application. Because of this I'm more likely to use the website rather than the web application as there's native spell checking done through the browser. If you are keen to get people using your apps then this is must-have.

    18 votes
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    Hi there dear tawkers,

    Unfortunately spell check is another industry and done at OS level so we are not planning to develop our own spell check application.

    Hope this answers your request.

  6. Disable input form for offline message (= just a leave a message)

    For offline messages, we don't want the user be able to leave us a message directly (which we get via email from tawk.to, very hard to track and reach out to customer).

    Instead, we just want to leave a note, telling the user he can always send us an email to our support team (which then lands in our ticketing system).

    285 votes
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    Hi!
    The offline message will be placed as open chat in Messaging section.
    You can convert that offline message into a ticket and have conversation with the customer through tawk.to ticketing system.

  7. Ignore Bots

    Ignore all known Bots and crawlers. The know lists are readily available and keeps us from having to ban them as we come across them.

    6 votes
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  8. Issue: js-api onChatStarted not triggered by trigger messages

    When a message is shown by a trigger, the onChatStarted function is not triggered.

    I can see the potential in both scenarios tough.

    But in the project I am currently developing, the widget should be shown when a trigger message is posted. (initial = hidden)

    Maybe an extra optional function parameter for onChatStarted could be of some use?

    6 votes
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    Hi there Nick,

    Thank you for the idea but we don’t consider a Trigger message a started conversation. Only when a human starts a conversation then we consider it.

    Hope this answers your request.

  9. Android App "APK" Download for those who use internal networks.

    Android App "APK" Download for those who use internal networks.

    1 vote
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    declined  ·  1 comment  ·  Admin →
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  10. Chrome Extension

    A Google Chrome Extension like a Hangout

    https://chrome.google.com/webstore/detail/hangouts/nckgahadagoaajjgafhacjanaoiihapd

    To autostart and go online allways when the google chrome is opened

    25 votes
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  11. Hide widget when away

    An option to auto hide the widget when everybody in the team is away (just like offline but with the away status)

    16 votes
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    1 comment  ·  Admin →
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    Hi Maarten,

    Away will not put the widget offline because you are technically online. The widget will not be shown only if you set your status to invisible.

  12. Xenforo Intergration

    Would look to see a Xenforo Integration for this. For easy Installation and use.

    3 votes
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    Hi there dear tawker,

    Currently we do not have any plans to integrate with this service but if you are able to modify the header, then you can add the embed code of a widget within the site.

    Thank you for the suggestion!

  13. Top tips on engaging visitors

    How to initiate and engage visitors in a chat once they are on your site. Tried and tested introductions and questions to ask. This would be helpful. Thanks.

    2 votes
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    Hi there dear tawker,

    There is not a 100% accurate way for us to determine if it is the same Visitor so we are not currently planning on implementing this functionality.

  14. Make it so agents don't need a tawk.to account.

    One of the problems with the tawk.to accounts is that when you want people to be agents they have to make a new account. In idea i would like is for the admin or promoted users will be able to create 'local' accounts. This would work in one of the following ways:

    1) The user opens the chat window like a normal user, then selects 'Admin Login' (a small link at the bottom, next to the 'O Tawk.to' Then the chat area will be replaced by a small login screen, they will be sent ONE user at a time and…

    21 votes
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    Hi there dear tawker,

    Although we understand why you would want such an option we don’t have any plans on people using tawk.to without registered accounts. This adds liability and removes responsibility.
    Also we currently are not thinking of making our platform open source.

    Hope this helps.

  15. Invite to give rating

    It would be great to be able to invite the visitor to give its rating, we never receive ratings from viositors!!

    6 votes
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  16. Settings

    I find very confusing which the different setting options. It does not clearly indicates where certain changes will appear. For instance, you can manage sounds in the setting>manage sound and also in sites and pages>manage>modify>widget bahavior. However, nowhere is written what is the difference between the setting of the two locations. I would suggest clear instruction about it and revoke redundant setting options.

    1 vote
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    1 comment  ·  Admin →
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    Veronika, the sound settings in Settings > Manage sounds is for your dashboard.

    The sound settings in the Widget Behavior, is the Widget sounds for the visitor.

    They are two different things.

  17. Make it easier to comply with EU cookie law

    It would be great to make it easier for customers in the EU to comply with the EU cookie law as I was told at the moment I would need to install a separate application to my site and add a cookie policy to make it comply.

    12 votes
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  18. RGPD!! I need a record of whether the visitor ACCEPT or on the contrary DO NOT

    tawk.to is adapted to meet RGPD

    but I have a question about it

    a simple question

    Opt-In Button

    Opt-Out Button

    what about it?

    it is not possible to leave a record of whether the visitor ACCEPT or on the contrary DO NOT ACCEPT????

    where can I see that on tawkt.to?

    no sorry we do not have a record of the opt in/opt out option when selected

    this option is absolutely necessary

    If you would like to request that change or feature, you can do so here > http://tawk.uservoice.com/
    82/5000

    to comply with RGPD and be able to demonstrate a posteriori…

    1 vote
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    1 comment  ·  New features  ·  Admin →
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    Hi!
    If user didn’t accepted yet or declined, he won’t appear in tawk.to at all, since we have no rights to track him.
    If user accepted he will appear in Monitoring section and be like a normal visitor, so there is no need to log somewhere that he opted-in.

  19. show the agent left the conversation

    show that the agent has left the conversation because the client thinks he is still in conversation with the agent when the agent leaves.

    3 votes
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    Hi!
    This feature was available in tawk.to, but later it was removed by requests of users.
    Agent can create shortcut with text like “Thanks for the chat. Have a nice day!” and use it when the conversation reached its end.

  20. When client clicks "x" finalize the conversation and do not minimize.

    When client clicks "x" finalize the conversation and do not minimize.

    3 votes
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    Hi!
    This feature was available before, but was removed by requests of tawk.to users. Cause visitors often ended conversations before it should.

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