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386 results found

  1. Increase Security Around Messages Identity

    How do you know the people talking are who they say they are? If someone knew their email they could pose as them.

    1 vote
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    Hi!
    At the moment we do not have plans to create something like sign in form (with password) in widget.

    For security reasons you can have conversation via email or social network, so fake visitor won’t have chance to see sensitive information.

  2. Instead of Linking to an IP Address Link to an Email

    If you could link each person to an email address it means you get a full histiry of the conversations / tickets - its lost when the IP address changes of that person.

    3 votes
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  3. I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should input their name , compa

    I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should (to force them to) input their name, company details before using our website. It can be a Pop up that don't allow them to view the website without entering their details. thanks

    1 vote
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    declined  ·  0 comments  ·  New features  ·  Admin →
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  4. Smartphone lights up when another agent takes a chat.

    Notifications for iOS seem to be bugged.
    The phone (iPhone 7 and iPhone X) will light up without showing a notification when another agent takes a chat.

    This does seem to be a bug related to the way tawk.to sends out iOS notifications.

    3 votes
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    Good day to you!
    When visitor started a chat, we send :chat request: notification on apps.
    If you from other device or other agent joins the chat, we remove “chat request” notification, since chat is already taken and we should not distract user. If such situation happened quickly, then of course you can notice that phone was awake.
    If we would show “chat taken” it will be a mess in notifications bar, what no one will want.

  5. Allow admins to view email IDs of agents even after they accept the invite . . .

    Allow admins to view email IDs of agents even after they accept the invite . . .

    1 vote
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  6. Show name of agent inline of chat when joining or leaving

    Show name of agent inline of chat when joining or leaving

    4 votes
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  7. single sign on for visitor on use email

    single sign on for visitor on use email (Use chat history together when using the same email.)

    1 vote
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    Hi!
    Until we can detect that it’s the same visitor he will be treated as same.

    In other case any person can enter same email, so it won’t be good to show him as same visitor when he isn’t.

    The registration through widget is not in our plans at the moment.

  8. let chat transcript being sent out when chat is in progress...

    ... instead of being sent out only when chat is closed.
    Or at least, let the client know that the transcript will be sent out on chat closure. A bit of rephrasing the "send" button by something else...
    At the moment this is confusing, as nothing is sent when an email address is typed in, in the transcript section, even if the "send" button is pressed.
    Thanks for your help.

    1 vote
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  9. 1 vote
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    Hi!
    We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent.

  10. Display users by email address (in addition to name)

    It would be helpful to have property members display with their email addresses next to their names (in the event that they set their name to something unfamiliar, or dissimilar to their email address).

    4 votes
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    1 comment  ·  Improvements  ·  Admin →
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  11. Please add email notifications for incoming chats.

    Some of us need it for older phones and "smart watches". We can also setup "email to SMS" function on our side to make notification even faster.

    5 votes
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  12. Reduce the price for branding removal

    Also, I believe the Brand removing feature is expensive for a monthly service at that cost.

    I am chatting to you from Nigeria and i can definitely and confidently tell you that All SMEs and startups use tawk.to

    3 votes
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    Tawk.to is completely free for you to use, or just $9/month paid annually if you would like to remove our branding.

    The pricing is fair, and if anything, incredibly under-priced compared to any comparable software in the market.

  13. send chat transcript when visitor closes the window

    Please can an option be set for the email transcripts of chats be sent when the window closes, not when someone leave the site

    4 votes
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  14. Customers can watch when an agent join or leave a conversation

    Before the updates customers could see when an agent had joined or left the chat, and I think that this option is super useful because all of them can know when is talking with somebody or when somebody is not more in the chat.
    After the updates this option is not avaliable. Please return this option!

    7 votes
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  15. Reply to offline chat

    Hi, As of now we do not have option to reply for offline chat.every time we need to convert it to ticket.

    Thank you

    1 vote
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    1 comment  ·  New features  ·  Admin →
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  16. price wrong about remove " powered by talk.to "

    Hi Mr, my company is small... not have problem in have " powered by talk.to " in chat... by i am analisy price about it... i think price wrong.

    for exemple.
    My company have 10 chats for week,,, i pay 15$ for month.
    Other company have 100 chats for week... it too pay some value.. 15$.... so not have justice.

    I my thinking... you can have price by size company or number of chats for week... for exemple.

    50 chats for month.... 2$
    100 chats for month... 5$
    300 chats for month .... 10$
    1000 chat for month .... 15$…

    9 votes
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  17. MOBILE APPLICATION BRANDING

    Hi Would it be possible to have custom corporate branding in terms of colors and logo for the android and ios applications?

    1 vote
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  18. Reply to offline open chat

    Should have an option to reply to their email. Instead of converting every open chat to a ticket. we can reply to offline open chat which can be received by the visitor to via their email.

    1 vote
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  19. A VERY basic Chat Modul for Agents

    A VERY basic Chat Modul for Agents which allows them only to Chat to the visitors completely without confusing menus, stats, ticket System. Just to Chat with the visitors.

    For Commercial use the possibility to deactivate the emojies is indispensable.

    Possibility to completely deactivate the ticket System if not needed.

    1 vote
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    tawk.to is an agent centric messaging application, so we won’t be scaling down versions for your specific agents.

    We may offer granular permissions in the future for specific Properties however, though the dashboard will remain the same.

  20. App for Blackberry

    Blackberry app for tawk would be more welcome

    34 votes
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    Hey Balaji,

    We understand that some users still use Blackberry but it’s marketshare is so small (less than 1%) that it is not viable to make an app for 15 people or so.

    Hope this answers your request.

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