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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. add an API which allows invoking a chat session from within a windows application

    We would be delighted to work together with you in implementing an integration with our CRM system so that a chat session could be invoked from within the CRM and customer service representatives working with the CRM would be able to seamlessly interact with customers via chat

    1 vote
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Best agent management

    Actually, we have to manage each site separatly. A good thing is to be able to select an agent team and assign him/her to multiple site on couple click. (Check box per exemple)

    12 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. make the custom questions in prechat form be department dependent

    when the user selects a department in the pre-chat form - it will be really useful to have specific custom questions for this depertment

    17 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow shortcuts to be Global AND Public

    Need to be able to make shortcuts available to all agents on all sites... thus need them to be global AND public... no need to enter them over and over again for the same shortcuts on different sites.... right now its limited to personal access.

    70 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    Shortcuts can be configured as either Public or Personal Shortcuts.

    All Public Shortcuts add to a property are available to be used by all agents with access to that property. A Personal Shortcut is added in a Personal Profile and can only be used in the account associated with that profile.

    To learn more, visit this link: https://help.tawk.to/article/creating-and-managing-shortcuts

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Integrate with Slack Platforms

    Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Slack is free to use for as long as you want and with an unlimited number of people.

    With Tawk.to integrated to Slack, it will make mine and all users working life simpler, more pleasant and more productive.

    573 votes
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    75 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Full Slack integration with tawk.to is currently unavailable.

    However, you can set up workflow automation through Zapier.

    For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.

    Read more and get started here: https://developer.tawk.to/zapier/.

    This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. See visitor baskets

    In HubTalk I can see what each visitor has put in their basket. Great feature.

    23 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow departments to be sorted, reordered

    Currently if the department selector is included in the pre-chat form, the departments are sorted by the order in which they were created.

    It would be much better if we could control the order. Alphabetical wouldn't work as that's not always the case so it would make sense to just be able to drag the items of the departments page into the order we wanted.

    82 votes
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    10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we don’t have the option to re-order the sequence of the Departments listed in the Pre-Chat Form.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Provide an option to change the Client Notification Sound

    Provide an option to change the Client Notification Sound when the agent reply's. currently it have a sound just like a keyboard sound . it may not be audible to the clients. so it is better to change the client notification sound to a good tone. eg: facebook notification tone, hike notification tone,etc

    310 votes
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    37 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we currently don’t have the option to change the client/visitor’s notification sound.

    We’re continuing to build out our Messaging product, and new updates will be released soon.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. 56 votes
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    under review  ·  12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Multiple page triggers.

    In the page trigger, allow for comma separated links so groups of pages can have the same trigger

    11 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Categorize chats and get statistics

    After the agents finishes a chat session, he or she could tag the conversation like: sales, support, visitor, etc. And then generate statics by tag.

    12 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Email address column on Manage Agents page

    Right now when you check Manage Agents page it has Agent, Settings, Is Admin and Is Enabled column.

    Some time when agent have same name it is difficult to know identity them. Having a email column would make this easy.

    30 votes
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    under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Trigger Condition To Detect Previous Chat and Not Fire Trigger

    If an agent has served a chat and that chat has been ended, then a condition is needed to NOT fire a trigger.

    Example: Customer initiates chat and is served by agent. Customer ends chat and proceeds to checkout page where a trigger is set to ask if they need help if on that page for 2+ minutes. Trigger should not fire because the agent just talked to them. Asking if they need help just after you served them is annoying and looks bad.

    7 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Agent to Agent chat monitoring by an administrator

    An administrator should be able to monitor agent to agent chat. This would be very helpful for any training or disputes.

    15 votes
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add Total Count of Visitors per Month Options in Dashboard

    Add Total Count of Visitors per Month Options in Dashboard

    3 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Expanded search of messages

    Last update, which introduced a Messaging (Ticketing) system, removed a useful feature which allowed us to perform a search through history of all websites. Now it's only possible to choose a website and find only messages of it. Is it possible to return a feature which would allow us to find messages without choosing a particular website? E.g. find all messages by agent's name independently of the website.

    10 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Reply to ticket as alias

    Reply or open ticket as an alias.
    Thanks

    24 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. UI changes for many concurrent chats needed

    When many people are chatting concurrently it is too hard to manage under current layout. The 'Messaging' screen would almost work, but it does not show real time users and status. If I could use a slim list like that and collapse all the left hand column I could easily see many chats and if any were waiting on responses. Then, rather than covering that screen when selecting a chat, have a single box on the right that reflects the selected chat, while allowing me to monitor the list. We get 20+ people chatting us during web events and it…

    3 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Please add integration with google sites

    Please add integration with google sites! It would be a shame not to be able to use your wonderful service!

    60 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cordova plugin

    Hi Guys. I think it will be really cool, if we can have a cordova plugin for the customer facing application.

    18 votes
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    under review  ·  4 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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