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386 results found

  1. Ability to log browser console errors

    It would be great if tawk.to can log client side javascript errors that are logged to the browser console

    1 vote
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    Hey tawker,

    Our product is not designed to do this. You van try using Google Admin Console for this but there are other tools made specifically for this.

    Hope this answers your request.

  2. One click Responses but different from shortcuts

    Can I have a feature of asking questions from the user on 1 click?

    Example: http://www.premiumsoftwares.com is my website. Herein, when a visitor comes in and ask for a web design package, can we send them questions in between of the chat.

    Visitor: I need a website for my company
    Agent: What kind of website are you looking at?

    Visitor: Where can I call you?
    Agent: Call us one xxx-xxx-xxx-xxx

    Visitor: tell me the price
    Agent: What features are you looking at
    Agent: Do you own a domain?

    these can be a set of replies or questions that can be…

    1 vote
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    Hi there dear tawker,

    When bots become smart enough, we can add them to our product to help with specific things like this. In the mean time, try to use shortcuts as best as possible.

    Thank you for the idea!

  3. You should include, autocorrect feature, so when you type ¨im¨ it would automatically be changed to ¨I´M¨

    You should include, autocorrect feature, so when you type ¨im¨ it would automatically be changed to ¨I´M¨

    3 votes
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    Hi there dear tawker,

    Autocorrect is built in the OS you use (except Windows currently) and not built in each app. You can try using any 3rd party app for grammar if necessary.

    Hope this answers your request.

  4. ability to block custom keyword

    ability to block any keyword from chat. if any user type particular keyword then keyword will hide or not visible

    1 vote
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  5. we work in an office with no sound. the desktop popup needs to be huge and not dissapear until answered

    we work in an office with no sound. the desktop popup needs to be huge and not dissapear until answered

    1 vote
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    Hi there Mark,

    We will be revisiting notifications in the near future but the reasoning to not show that one notification forever is that we are limited to what the OS allows us. Also if you start getting 20 different conversations, your whole desktop would be filled with notifications that are not going away and that would be more annoying than if you have notifications appear when they come in.

    Hope this answers your request.

  6. 1 vote
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    Good day dear tawker,

    Although this is a good idea, we are not currently planning on developing this functionality.

    Thank you for the feedback!

  7. real secure api

    Can we have a real secure api?

    I have a member system in my website, and I want force user use their real name.

    Now user can still change their name even i set it for them...

    6 votes
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    Hi there dear tawker,

    If Visitor enters a wrong or fake name, they should have the option to change it to the right one.

    Hope this answers your request.

  8. create a widget to allow the upload of forms to collect identifying information from the user.

    The form feature during a live chat would allow organizations an easy way to collect information needed for someone to join. The alternative at the moment is to simply ask them the questions but if there was a pre-created form that could be used, it would simplify the process both for the agent and user.

    3 votes
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    Hi there Ken,

    We see that users are requesting this feature but once you are already in a conversation with a Visitor, you can manually change Visitors information in conversation details.

    Hope this helps!

  9. Include the webpage, not just the domain, the chat was initiated on in the email transcripts.

    You can see the exact page a visitor is on while using the web admin page. However, when the chat is finished and the transcript is emailed only the domain is included. I've got multiple products that need various different replies based on where the chat is coming from.

    For example. If you are on a page asking the chat operator about shoes for sale, and your websites also sells umbrellas, the transcript should have some indication that the conversation was on the shoe page. (yes, if they conversation includes mentions of shoes this would be obvious. Let's just assume…

    3 votes
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    1 comment  ·  Improvements  ·  Admin →
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    Hi there Jason,

    This is a good idea but I don’t see how to implement it in a way that would be 100% accurate because a person can navigate to another product while talking about a different product. Including all visitor history would not make sense either.
    Agents can use notes for this specific reason.

    Hope this answers your request.

  10. Trigger to close innactive chats

    We have several chats that people take too much time and almost never keep the conversation going, i would like a trigger to close send a message and then end the conversation.

    1 vote
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    Hi there Eduardo,

    Thank you for the idea. You can create a shortcut like “/end” which would send your desired message and then close the conversation manually.

    Hope this answers your request!

  11. add estimate time change

    Hello sir, i used many chat systems. this is very good. i request new feature from you. please add feature to edit estimate time change feature.

    Thanks

    3 votes
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    Hi there dear tawker,

    The estimated time is calculated automatically and we don’t have any plans on allowing it to be set manually.

    Hope this answers your request!

  12. Attachment not to go to the tawk link

    i hate having to be taken to a tawk link to download an attachement. sometimes my computer wont open it because its an external link, and my customers have said the same thing.

    6 votes
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    declined  ·  1 comment  ·  Admin →
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  13. Saving Transcripts

    I would like the ability to save chat transcripts to my hard drive that include the IP and location information.

    1 vote
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    Hi there dear tawker,

    Currently we are not planning on Conversation transcript export but you can print Conversations with the Print icon.

    Hope this helps!

  14. Add Windows Mobile App

    Mobile App for Windows Phone would be very nice

    277 votes
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    Hi there dear tawkers,

    We would love to support Windows Phone but it’s market share is below 1% and Microsoft has dropped support and there will be no future releases.
    http://www.theverge.com/2016/5/23/11743594/microsoft-windows-phone-market-share-below-1-percent
    https://www.idc.com/promo/smartphone-market-share/os;jsessionid=5E23A8B9FB548BB1EC7F610408A9D9A8

    So it doesn’t make sense to develop a Windows Phone app. If Microsoft decides to revive this OS, we will definitely support it then!

    Hope this answers your question.

  15. Exit monitoring

    Exit monitoring is a hot feature you need to add.
    To increase the conversion rate, some sites are monitoring the user's mouse/navigation behavior. When the user does the movment to exit the site, the chat window will open with some message to retain the user like the modal popups in http://exitmonitor.com/

    1 vote
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    Hi there Paulo,

    Although this is a good idea, it’s not something we are planning on doing in the near future as that is a completely different area of Visitor retention. And, as you pointed out, there are currently services offering such functionality which you could combine with our Widget.

    Hope this answers your question.

  16. Website Admin Panel Integration

    Great product. Can be extremely useful for users to integrate into their own website admin panel...

    3 votes
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    Hi there dear tawker,

    We want people to use our dashboard and don’t have any plans to allow it be visible in other services.

    Hope this answers your request.

  17. I work from home via the Internet. Have I ever had to go and forgot to put "Invisible" on the PC. It would be very useful to put "Invisible"

    I work from home via the Internet. Have I ever had to go and forgot to put "Invisible" on the PC. It would be very useful to put "Invisible" (or "Away") from my cell phone.

    3 votes
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  18. Change the minimum delay time to whatever you want.

    Instead of a minimum of 10 seconds delay time, for instance a trigger, a delay time of 2 seconds.

    1 vote
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    Hi there Bram,

    Currently we are not looking to add a lower amount of time for triggers as then it could be used for spam purposes.

    Hope this answers your request.

  19. Widget Position/Placement were ever I need in my website

    I would like the ability to place the widget were I need it. I need to place it in a left column just above a list of items. Plus I would like the ability to have Online and Offline images according to my website design.

    Thanks

    3 votes
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    1 comment  ·  Admin →
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  20. Desktop Notifications size / location

    The ability to customize the size and location of the Desktop Notifications would be helpful. Up in the corner can get lost sometimes with multiple windows open.

    1 vote
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