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  1. An option to disable 'Email Transcripts' for visitors

    Please consider this, if the business wants then they can disable the email transcript option for visitors so that they can customize the chat widget according to their preference, and also customize what the visitor can request and what they cannot.

    186 votes
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    24 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes disabling the Email Transcript for visitors.

    “Disable email transcript” allows tawk.to admins to disable the feature allowing visitors to email themselves a transcript of the conversation after a chat has ended.

    To activate this feature, follow the steps below:

    1. Click the Administration cog in the lower-left corner of your dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, toggle on Disable email transcript.

    To learn more about this feature, visit this link: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d…

  2. Exclude my IP when I'm on my site

    A function allowing to exclude my IP when I am on my site or on my WP admin interface. Thus, no impromptu and unnecessary notifications to agents and other administrators.

    45 votes
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    13 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  3. New Modern UI for widget and chat window

    it would be sweet to have a new modern UI on the chat widget and chat window, anyways Great APP!

    0 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    The new look and all the features that you requested are now available with our new widget design!

    You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat!

    To learn more about our new features, visit the following links:

    1. Customizing the widget header and body cards -
    https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    2. Changing the greetings on your widget -
    https://help.tawk.to/article/modifying-widget-greetings

    3. Changing the appearance of the chat widget –
    https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Disable Email transcript feature

    Can we disable the Email transcript feature ?

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes disabling the Email Transcript for visitors.

    “Disable email transcript” allows tawk.to admins to disable the feature allowing visitors to email themselves a transcript of the conversation after a chat has ended.

    To activate this feature, follow the steps below:

    1. Click the Administration cog in the lower-left corner of your dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, toggle on Disable email transcript.

    To learn more about this feature, visit this link: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d…

  5. we want to improve on how the chat widget display on mobile

    We noticed that the chat widget does not display by the edge on a mobile device, we want to improve on how the chat widget display on mobile. if you visit this link on mobile https://chinadirect.ng/ you will see what i am talking about.

    How i wish i can add a screenshot to explain what i am talking about, the chat widget block part of the products picture on mobile

    10 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes the Mobile Widget.

    You can now set the position of the chat widget on a mobile device.

    Follow these steps to change the appearance of the chat widget:

    1. Click the Administration cog in the lower-left corner of your dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. Different position for desktop vs mobile display

    I would like a different widget position for desktop vs mobile displays.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes the Mobile Widget.

    You can now set the position of the chat widget on a mobile device.

    Follow these steps to change the appearance of the chat widget:

    1. Click the Administration cog in the lower-left corner of your dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. Return the name display when agent access is disabled. https://prnt.sc/rmqhgq

    After updating tawk in the PROPERTY MEMBERS section, when we disable access to the operator, we stop seeing its name. This is very inconvenient because when the operator change starts it is harder to find because the name is not displayed and you need to open it to see its name. Please specify if this can be fixed. Thank you in advance.https://prnt.sc/rmqhgq

    60 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Option to disable contact form and replace with custom text

    When no one is onlne the contact form is showen. And this feature would allow it to disable it and replace with custom text

    145 votes
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    33 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes removing sections in the Offline form such as Message and Phone Number.

    Please note: Name and Email fields can’t be removed. However, you can choose to untick the Mandatory options (star icon).
    To learn more about the new feature, visit this link: https://help.tawk.to/article/modifying-widget-greetings

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Stop using document.write()

    When you use document.write() to inject a script, the browser is not able to continue parsing the HTML. The web browser is forced to wait for the resource to load AND to be executed.

    85 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Customer portal Knowledge Base

    Taking adventage of Knowledge Base, will be great to open to client's view in a king of Customer Portal, where the can self service looking for solutions

    7 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Make an costumer FAQ. like the internal Tawk Knowledge Base

    Make an costumer FAQ. like the internal Tawk Knowledge Base

    11 votes
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  12. Accept Chats From dialog auto-dismisses

    With the new interface (~3/24/20) in both the Web dashboard and the Application dashboard (Windows), every selection or deselection of a property to accept chats from CLOSES the dialog box. Previously, the dialog worked as I think it should: I was allowed to enable/disable as many properties as I wanted with the dialog open; then I expressly closed the dialog.

    1 vote
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Modern Chat Window

    Would it be possible to have a more modern chat window design like Live Chat like Some demo
    https://i.imgur.com/PC5q8ti.png
    https://i.imgur.com/5962niu.png

    152 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    The new look and all the features that you requested are now available with our new widget design!

    You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat!

    To learn more about our new features, visit the following links:

    1. Customizing the widget header and body cards -
    https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    2. Changing the greetings on your widget -
    https://help.tawk.to/article/modifying-widget-greetings

    3. Changing the appearance of the chat widget –
    https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. "Search" function at your website

    I couldn't find the way to search the Knowledge Base or suggestions until I came to this page to recommend it. I did find it here in the right-hand menu but couldn't find it at the knowledge base which caused some weird antics to use google to find something on your site.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Knowledge Base/Categories

    Knowledge base....To be able to allocate information in a specific knowledge base category to multiple categories.

    For example; I use your software for a car sales business. I have a category for vehicles, where all of our vehicles and descriptions are listed....E.g. 30 vehicles. If 12 of those vehicles were Automatic, it would be good to allocate it to multiple categories, i.e. Vehicles, Automatic and diesel..

    At the moment, you have to copy and paste all vehicles, multiple times, into several categories.

    ps...Only been using your system for a few days and i must say i am very impressed. Great…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Trigger should open chat box

    because your old design doesn't open chat automatically , although applying trigger message,

    new design only trigger message , not whole chatbox with trigger message

    Our Site:- www.legalwiz.in

    96 votes
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    34 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!
    We have released new options under Widget Settings, including requested ’Disable message preview`.
    Those options could be found in Admin – select required asset (widget) – Widget Settings.

    This option will disable current message preview above the widget and on message from trigger or an agent will maximize chat.

    Please note that if you have enabled Pre-chat form, visitor will be required to fill it or skip (if all fields are non-required) first, before he can view chat messages.

  17. Receiving an email incase of new chat request.

    It would be great if we can receive an email when there is a new chat request.

    1 vote
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    completed  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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  18. android notification sound change

    Hello i suggest to have option of android notification sound change

    1 vote
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    7 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!
    Seems “Ring tone” should open sound selection.

    We have no control over Oreo notifications settings, they depend on how they are done in Android version and how device manufacturer will implement interface for them.
    We only create notification groups required for the app (Visitor chat, Agent chat, New visitor and others) and set initial values of sound, vibration, priority and other settings.

  19. Please, add the option to close several chats or tickets at once. Having to open them one by one is madness! Thanks!

    Please, add the option to close several chats or tickets at once. Having to open them one by one is madness! Thanks

    1 vote
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  20. go conform with European privacy and data protection regulations

    Sadly, the use of tawk.to within the the EU is not really legal, due to privacy and data protection concerns.
    Lawyers and business advocates are telling us, we should stop using tawk - if we come across the wrong customer we could end up in legal trouble.
    Fix this plz!

    280 votes
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    31 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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