Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
386 results found
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custom support email for free
Please give the custom support email option for free. This will help our customers aswell to know the mail is received from the correct team/website.
Without this option, we cannot bring trust to our emails... Please do add this feature to the free plan.
46 votesWe offer a whitelabel version with this very feature.
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Also, is there any way to have each reply on top of the previous replies because even if the visitor chat pop up is open or not open all of
When an agent writes a reply is there any way to have the chat windows pop up/open even if after the visitor minimized the chat window? Also, is there any way to have each reply on top of the previous replies because even if the visitor chat pop up is open or not open all of the previous replies are stacked on the top of the last reply which forces the visitor to have to scroll through all prior replies to get to it, because the pop up chat window does not expand to display all of the conversation?
1 voteHi!
If visitor chat is minimized visitor will see a message preview above the widget icon with three latest messages. Under this popup is an input, so visitor can reply even without opening the chat.Scrolling to last message will go against conversation UX (User Experience) practice for massaging behavior in most of application – user should be navigated to first unseen message. Also when user starts scrolling down his unseen messages count is decreasing – with scrolling from latest it won’t be possible.
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add the ability to receive an email notification one minute after a missed chat
Sometimes we have chat operators who are not logged in but are working at our company. If they receive an email about a missed chat (or unanswered chat) after one minute a user has sent a chat message, they would be able to log in and still answer it.
1 voteHi!
Unfortunately it won’t be possible technically.You can use our mobile apps (for Android and iOS) to receive push-notification and if necessary reply via app.
Please note that alive mobile session will keep widget always in Online state: agent need to either change status in mobile app to Invisible, either log out or end mobile session from web-dashboard (Profile > Browser & App sessions)
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Better ip geolocation implementation.
I noticed the location of a coworker whos IP is known by me is 80 km off. I think we can use a fix here.
Thanks,
Ton
1 voteHi!
The location is approximate, so some may be more accurate, some not.
We can’t track IP address location precisely. -
Missed chat when visitor close.
If a visitor open a chat and end it before i answer it is marked as a missed chat, that make sense, BUT sometimes they open it accidentally and end it in few seconds, before i can answer it, and is also marked as a missed chat. But it wasn't, the visitor made a mistake, and it's been a problem to find out if the chat was really missed or a visitor mistake (i can't miss any chat, so i check it every day).
The sugestion would be a minimum time to be considered a missed chat (15-30s)3 votesGood morning!
We should make behaviour same for chats, since we can’t predict if such visitor is important or not for you or other user of tawk.to system. Also there could be a pre-chat form with visitor details, so visitor could be reached by creating a ticket from his chat.
You can set filter in Messaging to show you only open chats, so you can easily find them, check the messages and close. -
1 vote
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Make the app run in the background longer and notify us
Enable the smartphone app to stay logged in in the background and give us notifications when a client starts a chat and also when the app session expires so that we can log back in. It would be nice if it stayed on at least a couple of hours, like 12. Thanks and keep up the good work!
5 votesHi!
Android implemented restriction for background work of apps. So tawk.to app works 1 minute when minimized and goes to sleep after.
The session is still alive and you are still logged in and we send push-notifications for activity on your website: new chats, new visitor and agent messages, new visitor (disabled by default), video-, audio-calls (from addon). -
Add Windows Mobile App
Mobile App for Windows Phone would be very nice
277 votesHi there dear tawkers,
We would love to support Windows Phone but it’s market share is below 1% and Microsoft has dropped support and there will be no future releases.
http://www.theverge.com/2016/5/23/11743594/microsoft-windows-phone-market-share-below-1-percent
https://www.idc.com/promo/smartphone-market-share/os;jsessionid=5E23A8B9FB548BB1EC7F610408A9D9A8So it doesn’t make sense to develop a Windows Phone app. If Microsoft decides to revive this OS, we will definitely support it then!
Hope this answers your question.
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show email address field on property member page.
when viewing my agent list, there is no email address field. it would be nice to be able to view and possibly edit the email address for one of the agents.
4 votesHey tawker,
There is a reason why we don’t show Agent email addresses. Tawk.to is an Agent centric application so the email is a private piece of information. Similar to Facebook, even though you have to use an email to log into Facebook, by viewing a friends page, you cannot see their email.
Hope this explains our reasoning.
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contact form
Instead of replying users to send emails to my forwarding emails, why don't make a contact form for them to fill it? I mean not the contact form in the chat, but a totally indepenndent contact form embedded on a website.
Example of infos is Name, Email, Subject, Message......
Instead of letting the send an email, why dont ask them to fill up a form? I currently use Pirate Forms and it isnt working well as its a 3th party.Please consider,
thanks!Example : https://gyazo.com/0b90a2bdd113e728ad7e952a2dfa5df2
7 votesHey tawker,
That is a completely different product and use one of the companies that do this. Our strong point is live chat. But you never know where would we expand next.
Thank you for the idea!
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Please give us two interface options for monitoring the visitor
Dear Tawk Staff,
I see that you've just add a Monitoring Tab in the menu to manage visitors easily for some high traffic sites.
But with the low traffic sites, it's easier for us to use the older version.
So please give us two interface options: one old and one new.
Like an A/B Testing, you will see what your clients really need!
Thanks!
113 votesWe will not be reverting back to the old version, as the sidebar has many more features rolling out, which would make monitoring incredibly inefficient if it were to remain in the sidebar.
There was also no room for filtering in the sidebar, and is very confusing for any agent answering on behalf of more than 2-3 sites.
The new monitoring section, and new sidebar features far outweigh the benefit of a sidebar monitor.
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Remove client cookies from the widget
It would be desiderable to allow a "remove client data on chat closed" from the widget configuration menu. I've some clients that chat with us from a public computer. We ask for client's name prior to chat but once the client close the chat, the next client is not asked to fill his/her name and the name of the previous client is used, because the computer is the same.
2 votesHi there Manuel,
We are not planning on removing the cookie data because it breaks the statistics. But you can inform Visitors to use the incognito mode that most of the modern browsers have and that will clear cookies automatically after closing the browser window.
Hope this helps!
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List referrer in reportings
being able to see referrer in reportings everyone would know which trafficsource is doing well in regards of having interested visitors and therefore chats
3 votesHi there dear tawker,
Currently we are not planning on integrating this feature but you can use Google Analytics to determine which sources are the most widespread for your site.
Hope this helps!
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Cordova Phonegap API
It will be best if this thing available for hybrid apps like Phonegap/Cordova/ionic Frameworks?
1 voteHi there Shivam,
We had experience where apps coded in this way tend to lag a lot so we decided to go native for Android and iOS. there will be new versions coming out in early Autumn.
Hold on tight!
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Firewall to restrict users access dashboard outside company.
There are times when a company don't want agents to play foul on website visitors. We tested twak.to and we found that there is no way we can restrict a agent from logging outside company network. This allows them to login to dashboard and chat with our customer, doesn't matter if they have left the company or not even part of it. Agents can share password to competitors who can engage with our customers and misguide them.
Firewall settings where Admin can define public ip or range from which his company profile can be accessed. This will allow one to…
1 vote -
Remove Sleep Mode. It makes no sense.........
Remove Sleep Mode. It makes no sense.........
15 votes -
If your computer goes to sleep it puts you on invisible
Make it so if your computer goes to sleep you are automatically switched to invisible so you don't miss any chats.
9 votes -
Edit the widget css
I want to be able to edit your widget css of my own liking. My friends are very desirable to do so
263 votesHi Linh,
Thank you for your feedback!
We are currently planning on adding a lot more customization option to the widgets but we won’t be adding the support for CSS modifications.We think that the advanced widget modifications will be enough for you not to have the need to edit any CSS.
Hope this answers your question!
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provide the validation for phone number,email,extra
provide the validation for phone number,email,extra
1 voteHi there dear tawker,
As our product is used world wide, phone number validation will not be feasible but e-mail validation already exists.
Hope this answers your request.
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Thanks message
At the prechat form when someone leave a name and email, and click send. A thanks customizable message should appear. Thanks in advance
1 voteHi there Desiree,
The prechat form is for collecting information about the Visitor and it forwards to a live Agent which can answer any questions.
The offline form is meant to do what you imply and we will be updating it soon!Hope this answers your request!
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