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3463 results found

  1. A variable 'chat' button on mobile device

    I would like to change the 'chat' button on mobile device. So i can put on my own text on that button.

    3 votes
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  2. 1 vote
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  3. Enable trigger and shortcut into the KB

    Hi, I already set up KB, and I want to enable the trigger & shortcut to be integrated into chat.

    Let's say I already setup KB article for "How To"

    And I want to set up the trigger when the user types "how to" then It is linked to that KB. I'm not meaning of a link (URL, that requires users to click) I want to integrate it into the chat like function of KB Search

    or just type /shortcut that I already setup for KB "how to" and link into that KB

    3 votes
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  4. Hide any incoming chats for agents who are not added to particular department.

    Hide any incoming chats for agents who are not added to a particular department. It will help newbie agents to start only with easy topics.

    Currently, all the agents can see income chats, no matter if they are added to department or no.

    3 votes
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  5. Opening a ticket from a chat needs improvements.

    I want to be able to open a ticket from a chat and the info the user already wrote on the chat be automatically populated to the ticket.

    Otherwise every single time I open a ticket I have to go and copy what the user wrote on the chat window onto the ticket to give the user (and myself) some context. If I don't do this neither one of us knows what the issue at hand is.

    Also, when you open a ticket from a chat the chat stays in the inbox it making it extremely cluttered. You know have…

    3 votes
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  6. Remove/edit a whisper

    Allow agents to remove/edit their whispers.

    3 votes
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  7. save agent to customer chat when customer returns.

    I would like to suggest to save the earlier chat (and agent who handled it) and display it as history on a new chat from the customer.

    Currently, if a customer chats in, speaks with Agent 1, comes back 15 minutes later, speaks with another agent. Things get very confusing. At least chats from the same day should be stored together so it can be seen what was already done/asked by that customer.

    3 votes
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    Hi Judith,


    Thank you for choosing tawk.to and for taking the time to share your ideas here.


    At this stage, each session has a 2-minute buffer. So if the visitor leaves the website or is inactive for 20 mins, they have a window of two minutes to resume the session. After that, the session ends and a new session will be created. You can enable the previous conversation to the widget to check, also history is available to access by an agent to catch up with the previous conversation.


    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you.  You can also email our support line at support@tawk.to

  8. How can I integrate my website with tawk?

    Hi
    Hope you are doing good.
    I want to integrate tawk with my websites https://handwritingexpertdallas.com/ , https://mytechpulse.com/, and https://agtsipk.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    1 vote
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  9. Puppet Hockey

    There are many online games that entertain us very well, I often play https://puppethockey.com/ in my spare time. It is quite interesting hockey game.

    1 vote
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    0 comments  ·  Windows app  ·  Admin →
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  10. Please give us option to hide "Send Again" button after offline form submitted

    Please give us option to hide "Send Again" button after offline form submitted.

    3 votes
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    1 comment  ·  Windows app  ·  Admin →
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    Hi Neha,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have an option for removing the “Send Again” button that appears after the offline form is submitted.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  11. Average first response time feature expanded to have specifics

    The average first response time feature could be expanded to be able to see exact chats answered in some amount of time for quality assurance purposes with filters (date of chat, agent) (for example, the company's KPI being, a first response not longer than 20 seconds). It could be extracted as a csv file, or visible on the reporting section.

    3 votes
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    Hi Dovile,

    Thank you for choosing tawk.to and for sharing your suggestions.

    While we currently offer the ability to filter first response time statistics by agent and display key times (shortest, average, longest) for each date, we can not retrieve the content of each specific chat.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, email our support line at support@tawk.to

  12. How to integrate my website with Tawk?

    I want to integrate my website with tawk. How can I do that?
    Hi
    Hope you are doing good.
    I want to integrate tawk with my website https://watersnorkeling.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    1 vote
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    1 comment  ·  Integrations  ·  Admin →
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    Hi Robert,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  13. Attention grabber doesent work on "offline mode". It would be very usufull to work also in offline mode.

    Attention Grabber doesent work offline mode. It would be very usufull way to get customer attention.

    1 vote
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    Hi Ville,

    Thank you for choosing tawk.to and for sharing your suggestions.

    Currently, the features such as Triggers and the Attention Grabber only work when the widget is online.

    We're continuing to build out our dashboard and have taken on your suggestion.

    We will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  14. The "submit ticket form" is grey and unreadable

    The "submit ticket form" is grey and unreadable, it is necessary to be able to edit the colours of the form including the "submit request" button colour

    3 votes
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    Hi Jhorman,

    Thank you for choosing tawk.to and for sharing your suggestions.

    Currently, we do not have the oprion to customize that for now.

    We will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  15. I want to integrate my website with tawk. How can I do that?

    Hi
    Hope you are doing good.
    I want to integrate tawk with my website https://perfectclimbing.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    1 vote
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    Hi Robert,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  16. let us add an automatic reply to new email support tickets

    Please allow us to be able to create an email that is automatically sent once someone writes our support email address.

    3 votes
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    0 comments  ·  New features  ·  Admin →
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  17. add the support for links in the text for triggers messages.

    Can you please provide the option for us to include links in addition to full URLs. It would be a great enhancement to the user experience. Thank you.

    5 votes
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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, we don't have a feature that supports URL text links in trigger messages.

    We've acknowledged your request and have forwarded it to our dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to.

  18. Access control for KB

    There should be some kind of access control on KB. For example, I run a tutoring company, and students should not be allowed to see everything that tutors can see. This should be based on an external flag passed to the tawk.io link or in the header.

    1 vote
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    Hi Alexander,


    Thanks for reaching out.


    As for the KB article is concerned, you can set articles to private, only that it can be accessible in the tawk.to dashboard, by property members (both agent and admin).


    Please check this article to learn more:  https://help.tawk.to/article/creating-private-knowledge-base-articles-and-categories


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  19. Create Swagger API for other user... And also create API call for Copy records from tawk to his own application.

    Create Swagger API for other user... And also create API call for Copy records from tawk to his own application.

    1 vote
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    1 comment  ·  Integrations  ·  Admin →
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    Hi Samir,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
    You can view our current API documentation here:

    https://developer.tawk.to/jsapi/

    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  20. Dear Tawk. One thing that has disappointed me about the new Tawk version is that I'm able to see less of the conversation thread on the scr

    Dear Tawk. One thing that has disappointed me about the new Tawk version is that I'm able to see less of the conversation thread on the screen. In other words in the previous version I could see something the person said say two minutes ago. Now I'm having to scroll up to be able to see this. When you're in the middle of a conversation, this is certainly more of a hassle. Do you understand what I'm saying? Thank you.

    1 vote
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    1 comment  ·  New features  ·  Admin →
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    Hi Ron,

    Thank you for reaching out and for sharing your suggestion here.

    At this time, there is no setting in the chat panel for modifying the font size. In the meantime, changing the text size in your browser may allow you to view longer conversations with less scrolling.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

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