Following the new update, I think it would be better to leave the choice to display either the logo or the name of the agent.

The fields' email and phone number currently does not verify details that's been provided. It can be bypassed once the format for the said form are provided

this is very important for the website traffic conversion analysis.

The opportunity to import contacts, say from gmail, into tawkto so you don't have to search you contacts and copy and paste from gmail for example. Just like an address book I suppose, would make things a lot easier

Download the data in consolidated and visitors details in excel interval wise required asap

Users can still select a "department" in the pre-chat form even when it is listed as "offline" and no-one is available, thus creating missed chats.

As the business we are in can be technical, we don't want our customer service team answering technical related questions and would rather have this option ("department") in the pre-chat form disappear whenever no-one is available, and then reappear when someone is back online.

por favor habiltar un forma de exportar mas de 100 mensajes.

I have authenticated users on my site and I am using embedded chat box with direct chat link.
Would be good to see the user email address and possible name when the chat it initiated.

Website
https://flowerybranchhomeremodeling.com/
Keyword
home remodeling, kitchen remodeling, bathroom remodeling, home renovations
Description
Thanks for visiting your local Home Remodeling contractor in Flowery Branch, Georgia. We are dedicated to bringing you the highest quality Home Remodeling services at the most affordable rates. Offering No-Hassle Free Estimates.
Business Address

4730 Hog Mountain Rd
Flowery Branch, GA
30542
Business Email
intrepidleadgens@gmail.com
Business Phone
678-710-8616

Hi All,
I noticed that the "email notification" feature sends one email for each missed conversation to the setup person. In order to efficiently monitor the service, it would be better to just send one email at the end of the session which summaries how many missed calls we got. For example, let's suppose we run the chat service from 9:00 am to 11:00 am and we got 100 missed conversations instead of receiving 100 emails, it would be beneficial to get just one email summarizing the missing calls. Thanks

Using the app I would like to be able to 'always be online'

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assign different ring tones per dept

In the cliente details, where you can add the username/email, add custom fields like, subscription plan, date fields, etc etc ...
And also a custom button, allow the agent to quick open a cliente area in a website with just a click example, href=exame.com?/user=username...

At the moment, the email transcript function is available but hidden. You have no idea how many visitors request that they be sent chat transcripts. Please check Siteground support chat - I think they do it right. When the visitor closes the chat window, transcript email option is shown, with prefilled (but editable) email address if it was collected via prechat form. Similarly, Tawk should also show a transcript email page when the visitor clicks X to close/minimize the window. Whether the chat has finished or not at that point is an academic debate.

Many of us use the prechat form to capture visitor details.

It would be good if these details can be merged into shortcut messages, e.g. /hello-and-ticket expands to Hello Name! Thank you for contacting us today. I am sorry that Department is having these problems. Unfortunately, this is not something I can resolve for you over chat. One of our senior techs will call you on Phone within the next 24 hours to sort this out.
In addition to prechat form fields, other mergetags could include agent/trigger name, site name, etc

tawk to koppelen met jou fb pagina zodat je als bezoekers je daar benaderen via de chat deze samen komen op tawk to alle support op 1 plaats

Wondering if you have plans to update your design for the chat widgets? It looks plain, kind of outdated compared to others like Intercom, Drift, Olark, Zendesk, Influx.

The end-user chat window looks outdated. Others' chat systems look sleek, clean, nice user interface and customizable. Also, even the chat widget icons are pretty hideous.

Another example:
https://www.logicweb.com/bulk-ip-address-leasing/

Look, no borders, no headers on the expanded window? This makes no sense and just ugly. Poor font style, cramped line height.