The knowledge base is a great feature however access to it should be made easier for the customer. I suggest that:
1- an FAQ button can be embedded in the chat screen so that a customer can access it especially if there are no online agents
2- the subdomain can be added in the chat offline content as a hyperlink

Hi,

Can we transfer old data via webhook?
Note: excluding zapier

we are using tawk at https://www.puucho.com/
I want to see the usernames of our website as the name field in the chat box so that those users who have made signup need not to enter their details again

How I can add more then 20 departments on the pre-form CHAT WIDGET ?

Would you please add a sub department feature on the pre-form CHAT WIDGET

Can set department can see each department only? example department a can see department a chat only

Make able administrators to upload their own icons or to use iOS emojis

For example - a website which provider repair service like ( Mobile repair,Macbook repair) the Optional ticket form should be like
Customer Name-
Email-
Device Model-
Manufacturer or Brand-
IMEI or Serial number-
Device status-
Additional comments-
this idea definitely works.

The only reason that's keeping us from using this platform is that the Knowledge Base is open access.

My suggestion is a privacy option, where "Anyone with Link can Access" or a user login.

If I don't want to use widget at all, I just want to make a one-liner URL which will "ring" me on tawk and that's it, there is no need to response to the user. Of course the URL should embed the basic info such as name/email/comment in the URL, this way I can use my custom program to call the URL which can then ring me on tawk with the basic info

Currently when i am downloding users data exported in .CSV. it's very difficult so its possible i can download data in Excel format?

As a small business owner, would be great to have mobile go as crazy as desktop with the ringing notifications. When you don't have your laptop on, it's very easy to miss chats because your phone doesn't ring like desktop.

the best if you can add configuration to consider segments as other pages

Hi, it would be great if the chatbot could have an advanced trigger that could set to run on a particular calendar date such as public holidays and prime shopping days such as cyber monday

In 2021 the security by 2FA is paramount, we REALLY need to think about adding it.

If there is a chat that is missed it would be great If that missed chat is sent to a specific agent based on the Pre-chat form filled in. For exampl, the IT department would get all the missed chat emails from people who selected IT. This decreased email clutter and agents wondering if someone else answered the questions

When a visitor clicks on a specific item in the multiple choice area it would be awesome if it only alerted a specific agent. For example, if they checked off needing IT support on a site, only the IT department would get that alert instead of everyone! This saves converting to a ticket and assigning it to someone else. There are too many steps to share with other agents

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