current reporting is generated agent by agent. I would like to suggest an option for me to create a group with specific people in it. So that reporting would be easy

Just add the contact info while downloading the Contacts

Hey there, it would be great if automated messages from the system appear in different colours than messages from agents on the customer's side.

So that a customer can directly see by color if the message comes from an agent or the system.

I can use plural content when working alone.

Could u add like a trigger on tawk that if a visitor write hi in the chat and no agent is available tawk will answer like hello. I mean with this could tawk respond on certain words people write. i already tried with advanced trigger but tawk wont respond on certain words. this would be very handy

Ability to delete a message, E.I when you accdently type in a message. Should be very usefull

Currently, you already have 3 triggers in Zapier.
1.When starting a New Chat
2.when ending a new chat
3.When starting a new ticket

The missing one is When receives a new offline message.

Hi

would be fantastic to be able add variables on the tab URL

Example

https://my-website.com/user?anem=%name%&email=%email%

thanks

I would like to have a feature / option to alter widget appearance (color) for a specific page. I have an Eco page and would like to color the widget a different color than standard to match the theme

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Make the position of the widget customisable for each device so you can implement the widget on the place you want. Currently you have to adjust your existing website to make if fit, but it should be the other way around.

Suggestion to set the top,left,right,bottom pixels for each device.

I want to add a external interface name for aliases, for sorting them. So you can give you aliases interface names and then you can see them at joining a chat. Because I have 3 aliases, with the same names, but they have different Position Tags, so it would be good, if I could name them otherwise :)

Its important information for counting sales, phone number is the best identification but there is no report where this info is located. reporting options is very poor.

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They are scamming people every day and making you an accomplice
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New Phone number field while creating tickets so that we can insert client phone number in tickets.

I would like to include a person automatically. Right now i can only accept the name and the email.

remove the delete property option from the panel. I am about to lose my job because i have mistakenly removed the property and lost all my records shortcuts everything in just one click. Now my manager will kick me out