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  1. Shareable chat link. Then we can attach the link in the mail. When a customer respond we shouldn't have to ask the email id again. that kind

    Shareable chat link. Then we can attach the link in the mail. When a customer respond we shouldn't have to ask the email id again. We can address the client with hi/her name and just continue the email discussion

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ability to switch fonts

    It would be great to switch fonts when creating a knowledge base as this would enable customization to an even greater level

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. needed a report of visits on the site, you could develop

    needed a report of visits on the site, you could develop

    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Email Notification for User Satisfaction

    It would be very beneficial if Admin's could opt in to receive an email notification when someone rates a chat with us either Positive/Negative. If this were possible, it would be great if the email would list who the student/customer was and as well as the 'agent' that assisted them.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add a mechanism to lock or restrict which users can edit the knowledge base articles.

    No business can risk a public customer-facing knowledge base system where any user can add, edit or delete the knowledge base content at any time. It is a tremendous liability and makes the entire knowledge base feature practically worthless.

    Please limit editing to only administrators, or better yet, allow administrators to delegate editing permissions to a specific user or team.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make multi language triggers possible

    I wonder how to set triggers in different languages. As "Kevin" from the Support-Team respond, there is not such a feature.. .so here is the Request for it :)

    I have an nextJS app. If I switch from English-Language to German-Language (or any other one) - that will not change the URL of my requested page, because it is only an internal flag (javascript variable).

    This triggers an JS-Script which displays now the other language-content.

    So what we need is also some kind of JS-Trigger or Flag, that can be send to Tawk.io which indicate that the chat-script should show…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Provide options and default answer in bubble chat

    I'm looking for feature like this:
    - when the bubble chat open
    - it send welcome message, also send some options like Q&A that we prepared
    - if user click in one option, then our system reply message that we prepared

    Ex:
    - option 1: Does your website provide xxx?
    - option 2: Is anyone available to chat?
    - option 3: I have a question, can you help?

    If:
    - user click option 1 => reply "Yes, we provide xxx"
    - user click option 2 => reply "Please wait 5 minutes"
    - user click option 3 => reply "Please wait…

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Autofill text inputs, especially email inputs so VISITOR does not have to type out their email address, to receive a transcript for example.

    Autofill text inputs, especially email inputs so VISITOR does not have to type out their email address, to receive a transcript for example.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Please integrate with clickfunnels. Thank you.

    Please integrate with clickfunnels. Thank you.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  10. Webhook event for offline chat messages.

    When any customers submits form when agents are not online; tawk sends offline message email to the configured emails. I’m looking for a feature to include this offline message in the webhook event, so far webhook has chat start, end and tickets events . It will be good if the offline message event also added in the list. If this feature is already existing or if I missed anything to achieve pls comment

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow the phone app to stay signed in

    The phone app session times out every day. As I am a small business with only me monitoring, I need the phone app to stay signed in. It makes it even more painful signing in on the phone app every day as I have a strong password.

    Please add a setting to allow the phone app to stay signed in.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. respond to the client's rejection with a word that will be an active link

    Is it possible in your service? respond to the client's rejection with a word that will be an active link

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. chat answered webhook event

    Add the ability for tawk to send a webhook event when a chat is answered.

    12 votes
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Champs téléphone, phone field.

    Bonjour,
    Pourriez-vous ajouter le champ "numéro de téléphone" comme le champs e-mail.
    Afin de pouvoir envoyer de notification par sms, via Zapier ou autre.

    Bien cordialement.

    Hello,
    Could you add the "phone number" field as the e-mail field.
    In order to send notification by sms, via Zapier or other.
    Best regards.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. knowledgebase

    API for KnowledgeBase
    So we can grab -
    1) Title
    2) Image
    3) Date Created

    This will help us link back to knowledgebase from our website (read more)

    3 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. personalize the time stamp on emailed chat transcripts to local time of agent/manager

    I request that the chat transcripts sent via email are personalized to the time zone that the agent/manager is in. We are in CST as are most of our clients (regional company) and the emailed chat transcript lists the chat time as GMT (+5). It is very confusing for managers/agents to see that time stamp in emails, and think they are five hours late to a conversation that just happened.

    The time stamp on the website UI does show our local time. Consistency and personalization would be great and reduce confusion. Thanks for considering this request.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Image on the chat widget instead of the default widget

    Could you please give the option to add an image instead of the default chat widget where we can only change colours?

    3 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add a trigger for when a user is about to leave the page/site

    I currently use GoSquared and the only thing I'm missing from this is the trigger when a user is about to leave the site. It's hugely valuable to me because it results in many responses and I get the opportunity to 'save' the sale.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow ordered lists to start with a different number in a KB

    I have an ordered list in a KB that has an image after item #2, but when I continue with items 3 and 4 in another paragraph element and try to use ordered list again, it only lets me start it with #1.

    I would like to be able to change the starting number for ordered list format.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow Internal Links in an Embedded Knowledge Base

    We have embedded a tawk.to Knowledge Base in our site, but we'd like to link to other articles in the KB without having it pop open another browser tab, i.e., stay in the embedded KB on our site.

    Here's some javascript that may help do this:
    javascript:window.parent.location.href='[link]'

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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