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  1. Knowledge Base

    The knowledge base is a great feature however access to it should be made easier for the customer. I suggest that:
    1- an FAQ button can be embedded in the chat screen so that a customer can access it especially if there are no online agents
    2- the subdomain can be added in the chat offline content as a hyperlink

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can we transfer old data via webhook?

    Hi,

    Can we transfer old data via webhook?
    Note: excluding zapier

    6 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Integrate with the users of the website

    we are using tawk at https://www.puucho.com/
    I want to see the usernames of our website as the name field in the chat box so that those users who have made signup need not to enter their details again

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. How I can add more then 20 departments on the pre-form CHAT WIDGET ?

    How I can add more then 20 departments on the pre-form CHAT WIDGET ?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Would you please add sub department feature

    Would you please add a sub department feature on the pre-form CHAT WIDGET

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Department function

    Can set department can see each department only? example department a can see department a chat only

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Custom icon for knowledgebase categories

    Make able administrators to upload their own icons or to use iOS emojis

    3 votes
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  9. I suggest you to add an Ticket forms (So users may select the form category)

    For example - a website which provider repair service like ( Mobile repair,Macbook repair) the Optional ticket form should be like
    Customer Name-
    Email-
    Device Model-
    Manufacturer or Brand-
    IMEI or Serial number-
    Device status-
    Additional comments-
    this idea definitely works.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Option to make the Knowledge Base private

    The only reason that's keeping us from using this platform is that the Knowledge Base is open access.

    My suggestion is a privacy option, where "Anyone with Link can Access" or a user login.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. want to see a direct http call initialisation method

    If I don't want to use widget at all, I just want to make a one-liner URL which will "ring" me on tawk and that's it, there is no need to response to the user. Of course the URL should embed the basic info such as name/email/comment in the URL, this way I can use my custom program to call the URL which can then ring me on tawk with the basic info

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. Export data in Excel format.

    Currently when i am downloding users data exported in .CSV. it's very difficult so its possible i can download data in Excel format?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Mobile Ringing Notifications

    As a small business owner, would be great to have mobile go as crazy as desktop with the ringing notifications. When you don't have your laptop on, it's very easy to miss chats because your phone doesn't ring like desktop.

    1 vote
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    0 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  14. When logging user changing page, the url that is logged without the segmented (#) part

    the best if you can add configuration to consider segments as other pages

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Advaced Trigger with date condition

    Hi, it would be great if the chatbot could have an advanced trigger that could set to run on a particular calendar date such as public holidays and prime shopping days such as cyber monday

    1 vote
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  16. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. 2FA Auth Google

    In 2021 the security by 2FA is paramount, we REALLY need to think about adding it.

    6 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Email to Specific Agents Based on Pre-Chat Form

    If there is a chat that is missed it would be great If that missed chat is sent to a specific agent based on the Pre-chat form filled in. For exampl, the IT department would get all the missed chat emails from people who selected IT. This decreased email clutter and agents wondering if someone else answered the questions

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Trigger to Specific Agents Based on the Pre-Chat Form Answers

    When a visitor clicks on a specific item in the multiple choice area it would be awesome if it only alerted a specific agent. For example, if they checked off needing IT support on a site, only the IT department would get that alert instead of everyone! This saves converting to a ticket and assigning it to someone else. There are too many steps to share with other agents

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. mcafee activation with product key

    McAfee holds a range of features in its bundle. Apart from providing classic protective features,McAfee also exhibits some advanced features that are not available in its contemporaryAntivirus software. The notifications will go silent if your applications are running on the full screen, preventing any disruption in your work.

    visit site :- https://antivirusactivate.360modo.uk.com/

    0 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
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