Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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change the field on the sign up page
change the field 'widget name' on the sign up page to 'choose a name for your tawk widget' its more user friendly.
1 vote -
Why Are You Not Capable Enough To Find Bank Of America Near Me?
Due to many reasons, you may not be able to determine the exact location of the Bank Of America Near Me. However, you don’t need to worry if you are not having the right information about the same. In such a case, it would be wise to have a candid discussion with the representatives of the bank and you will be able to get a better source of information about the same, within the least time frame.
https://www.askfor-help.com/banking/bank-of-america-near-me/1 vote -
Why Is Verizon Email Not Working And How To Sort It Out?
Are you one of those users who are confronting Verizon Email Not Working issues due to any reasons? Do you want to get a quick helping hand in form a comprehensive guide to fix the entire host of such hurdles permanently from the root? For that, you have to check if the application of Verizon is out of its dates. To fix such problems, you have to download the update and make sure it is of its latest version.
https://www.askfor-help.com/email/verizon-email-not-working/1 vote -
Is There Any Assistance Needed To Update A New Cash App Email Address?
Are you looking to add a new email to replace your old email account? Adding a new Cash App Email Address to your Cash App accountis a matter of a few easy instructions and steps.However, you will need to update a new email address so that it can help you to send or receive money on your Cash App account. In addition to this, you can alsouse this email address to change or recover the password without any kind of trouble.
https://www.experts-support.com/blog/cash-app-email-address1 vote -
create a detailed monthly report (or for whatever period I prefer and choose from the date icons) in a program that will allow to see all co
I suggest you create a detailed monthly report (or for whatever period I prefer and choose from the date icons) in a program that will allow to see all correspondence at once, their response time immediately after the client writes (first response time), call duration and other important indicators that will allow me to improve the quality of customer service, and the same report separately for the operators.
3 votes -
Website Designing Company in Delhi
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Read More: https://www.webpulseindia.com/1 vote -
There are loads of overall quite extraordinary equity through which we can have a bunches of incredible minutes.https://www.ishagarg.in/
I need to express gratitude for lovely blog offering to us.
https://www.ishagarg.in/
https://www.sapnadelhi.com/1 vote -
Visitor notification sound
The problem that the notification sound does not go away when the visitor is stationary on the site is a big problem in my opinion.
1 vote -
Please add "Reply" button of a previous message
Sometimes customers send a message and we can't reply to that message.
1 vote
Admintawk.to
(top bird!, tawk.to)
responded
Hi Abul,
Thank you for choosing tawk.to and for sharing your ideas with us.
We don't have a feature for replying to previous messages unless the visitor has left their contact details.
Activating your Pre-Chat Form allows you to collect your visitor’s name, email, and any other details you request before they start a chat.
Learn how to activate and customize your Pre-Chat Form in this short guide: https://help.tawk.to/article/using-the-pre-chat-form
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
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Please remove the 'last updated' function on the Knowledge Base questions
The 'last updated' function on the knowledge base questions just looks tacky. Is this able to be removed, please?
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Amy,
This is Elle from tawk.to, thank you for reaching out.
Currently, we cannot remove the 'Last Update' function in the KB.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
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Please add support for widget in Amharic (Language spoken in Ethiopia)
Currently Amharic language is not supported in widgets. I would like to ask for this option. thanks
6 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your suggestion here.
We currently do not have an option allowing visitors to select a language in the widget.
Alternatively, you can create a chat widget for each language and automatically select a widget based on the visitor’s device or an IP-based location using the JavaScript API.
Please note: Each new widget is in English by default.
To change the language in the chat widget, follow these steps:
1. Select the Property you would like to customize.
2. In the dropdown, select Administration
3. Select Chat Widget in the sidebar.
4. In the Widget Content section, select Edit Content.
4. Should be able to find the language dropdown option. Simply select the language you would want to use.
Please see our related guides in the Help Center:
https://help.tawk.to/article/change-the-widget-based-on-the-visitors-language
https://help.tawk.to/article/change-the-widget-based-on-visitor-location-using-cloudflares-ip-geolocationWe have taken note of your suggestion and will post updates once…
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Remove Google Fonts from Widget
For DSGVO reasons (Europe), it is needed to remove Google Fonts or load them locally, in the Tawk widget. Is there any possibility?
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi Gabriel,
Thank you for choosing tawk.to and for reaching out.
We currently do not have a feature for disabling Google Fonts.
I have submitted this request to our engineers and will post updates once the feature has been implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
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edit message
We would like the ability to edit a SENT live chat message by our operator(s). Sometimes they make simple spelling or grammar mistakes. ( ie: change you to your or you're )
4 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Jon,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, we don't have options for deleting or editing sent messages.
However, our canned shortcut template messages can help you raise consistency in agent responses and avoid grammatical errors.
You can learn more about shortcuts here: https://help.tawk.to/article/creating-and-managing-shortcuts
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to
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Provide an option to DISABLE THE WIDGET POPOUT menu option completely
JUst setting on click behaviour to MAXIMIZE is not good enough! Please have an option to remove the users ability to POP OUT the widget so that the callback functions can be guaranteed to always work on every chat!!!
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi Robert,
We do not currently have an option to remove the pop-out widget option from the chat menu. Our Widget Behavior settings including Visibility, Feature and On-click behavior settings, can be found in the Dashboard.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
To configure the chat widget behaviour, do the following:
1. Make your way to the⚙️Administration panel of the Dashboard (gear icon in the lower-left corner).
2. Under Channels, select Chat Widget.
3. Under On Click Behavior, select either Popout or Maximize.
You can visit this link to find out more: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
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KB search should handle words like "and" and phrases like "how do you"
Right now if a user searches the KB for "cats and dogs", it shows all articles that mention "cats", plus all articles that mention "dogs", plus all articles that contain the word "and". Including the matches for the word "and" renders that search useless - it's going to be every single article in the KB.
SImilarly, people often type things like "how do you train a cat", which ends up also being useless, because it matches all articles containing the word "how", "do", or "you" - also "a". Again, that ends up being every single article.
Ideally, the search would…
4 votes -
Departments
Is it possible when creating departments for the ticketing that the tickets are only visible to the individuals in that department? We want to separate which users see specific tickets. As constituted it seems that no matter the department, all of the users can see the tickets. I do not think this is good as some created tickets or more sensitive then others. Is there a way we can implement this? Please advise. Thank you!
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi Cody,
Thank you for choosing tawk.to and for reaching out.
When creating a ticket you have the option to assign it to an agent or a department. Even though a ticket may be assigned to a particular agent or department, anyone can respond from the Dashboard.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
This is how the department function works for tawk.to chat:
1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.
2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know…
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I hope to increase the function of viewing historical visitor information, analyze which pages visitors have viewed, how long they stay ther
I hope to increase the function of viewing historical visitor information, analyze which pages visitors have viewed, how long they stay there, and which pages customers like, so as to help us improve our web pages
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your suggestion here.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
At this time, general visitor information such as the number of visitors and recent page views on your site can be viewed in the Home panel of your Dashboard.
Individual visitor details, including the device, operating system, referrer URL and current location of each visitor are available in the Monitoring section. If a visitor has filled out a Pre-Chat Form or engaged in a conversation, you can view their individual chat history and its details, including navigation, in individual chat transcripts.
Detailed reporting for Chats, Tickets, and Knowledge Base searches is available in our Reporting panel.
You can read more about reporting and statistics in the following articles: https://help.tawk.to/article/understanding-reporting
https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard
You can also use our Google integrations to set up… -
Hello, Please update the chat widget, Show the category
Hello Sir
Please add a Category in the chat widget, because when you have so many questions and answer you must need to select a category then you choose question and answer.
I am waiting for your reply.
Br
Hossain
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Nazmul,
This is Elle from tawk.to. Thank you for reaching out.
Do you mean you'd like to add the Knowledge Base category to appear in the chat widget? If so, we do not have any feature for that at this time. Our widget cards allow you to display a Knowledge Base search bar, featured articles and article links.
You can add a text card and link it to a Knowledge Base category. However, the option to present a selection of categories in the as a widget card feature is not currently available.
We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
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export complete contact information (including phone number, city, message)
Hello, please allow us to export all contacts' complete information. Currently, it only includes name and email, while the customer on our website always input their phone number and city as well. Because for us, phone number and city are more important than an email address. It would be amazing & so much appreciated if we could export all of them. Thank you!
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions. We value your input and we thank you for the continued support for our product.
If you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard. Then, you can export contacts in the Messaging section of the Dashboard.
Follow these steps to export your contacts:
1. Select Messaging (email icon) in the left tab menu.
2. Select the Property.
3. Select Contacts under the Property.
4. Click the download icon (Export Contacts) in the upper right.
You will receive an email with a link to a .csv file containing the names and email addresses of all your contacts.
Visit this link for more information: https://help.tawk.to/article/exporting-contacts
If you have any questions or require assistance, we invite… -
chat integration to my website
Hi all
Hope you are doing good.
Its my question to support team of twak. I want to integrate this live chat application with my website https://lyfsoft.com so that I can do chat with my clients easily. Please do let me know how is it possible?1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi Atish,
This is Elle from tawk.to. Thank you for reaching out.
There are two ways to integrate the tawk.to live chat into your site.
#1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/
#2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
https://help.tawk.to/category/integrations
https://help.tawk.to/category/shopping-cart-integrations
I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available…
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