Integrating with Shopify's best Loyalty and Rewards program - customer support just like Gorgias does... but then with Tawk Chat.

Plugin: https://growave.io/
Growave ‑ Reviews, Loyalty - Shopify

A simple website feedback widget that shows up on the right side of the webpage in addition to the chat widget would be a nice feature.

I would be happy if you could give the widget a cooler look with modern designs... That feature is missing..

To improve pre-form, Let's say you have set up departments and you only want online department to show up in the chat widget but not offline because if someone clicks offline you still get upcoming chat even tho department is offline.

Only display online department in the chat widget.

this way, we can respond to offline messages without agents ever having to see the email address of the client - this is important for our GDPR requirements as we are an anonymous chat service.

Hi, can you add the capability / feature to clear chats between agents within a company property via direct messages with each other?

Please add the feature to assign number of chats per agent. Eg:. if agent A need to take 4 chats, and agent B need to take 3 chats then we can assign them. And it directly goes to the agent automatically once the chat comes in...

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Hi, There must be an option/feature to get the report of all visitors on my landing page, How many times and on which page/URL they visited.

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Please add a feature by which company can monitor when does chat agent is logging in. like at what time chat agent has logged into

Please add a feature by which company can monitor when does chat agent is logging in. like at what time chat agent has logged into

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This would be a button that would sound a different notification to let other operators know that you need help with incoming chats. As a small business, if there is just one operator on the chats this would be a helpful way of letting other members of the team who are logged in, but not active, know that you can do with a hand.

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Chat widget icon change to a mail (letter) icon when out of scheduled hours as before

Let the admins decide if agents have access to chat history.

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