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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Change scrolling behavior on right side of active chat window

    When we open a new chat session with a user, the right side of the screen has the user's name, email address, location and other information on the top right. Below that is a list of the pages they have visited, which is usually a long list. Below their navigation history - usually off the bottom of the screen out of view - is the most important bit of information for our support operator; the account/company name which is passed in automatically using Tawk_API.setAttributes. This account/company name is critical and should be at the top of the column instead of…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Be able to change the logo in the history on behalf of agents

    Following the new update, I think it would be better to leave the choice to display either the logo or the name of the agent.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. The fields' email and phone number currently does not verify details that's been provided. Could you please solve this?

    The fields' email and phone number currently does not verify details that's been provided. It can be bypassed once the format for the said form are provided

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. hope it can be traced by facebook.

    this is very important for the website traffic conversion analysis.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  5. importing contacts

    The opportunity to import contacts, say from gmail, into tawkto so you don't have to search you contacts and copy and paste from gmail for example. Just like an address book I suppose, would make things a lot easier

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Visitors count per hour excel extract

    Download the data in consolidated and visitors details in excel interval wise required asap

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Department to switch off in the pre-chat form when no agents within that department are online

    Users can still select a "department" in the pre-chat form even when it is listed as "offline" and no-one is available, thus creating missed chats.

    As the business we are in can be technical, we don't want our customer service team answering technical related questions and would rather have this option ("department") in the pre-chat form disappear whenever no-one is available, and then reappear when someone is back online.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. I need to export more than 100 messages, how can I do it?

    por favor habiltar un forma de exportar mas de 100 mensajes.

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  9. Shopperly Limited

    Address
    Covent Garden, London, WC2H 9HJ, UK

    Phone
    +44(0)7413606260

    Website
    https://grouponara.eu/

    Grouponara sells products from technical appliances to designer sunglasses, sport clothes and equipment. Sale up to 80%, with prices starting from 0.50. Main brands featured: Trussardi, Armani, Hackett London, Jaguar, Italia Indipendent, DKNY, Prada, Calvin Klein, Guess, Adidas, Nike, Breil, Italia Indipendent, Innovagoods, Philips, Cecotec, Moulinex, Apple, HP, Samsung, Alcatel.

    Keywords
    Fashion, perfumes, house and gourmet, kitchen appliances, electronics, travel. Trussardi, Armani, Swarovski, Jaguar, DKNY, Prada, Guess, Adidas, Nike, Breil, Italia Indipendent, Innovagoods, Apple, HP, Asus,Samsung, Alcatel.

    Tag/Tagline
    For electronics, house/gourmet, perfumes, fashion, computers and accessories

    Hours
    Monday to…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. I would like to preset the email address for a direct chat link

    I have authenticated users on my site and I am using embedded chat box with direct chat link.
    Would be good to see the user email address and possible name when the chat it initiated.

    3 votes
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  11. Flowery Branch Home Remodeling

    Website
    https://flowerybranchhomeremodeling.com/
    Keyword
    home remodeling, kitchen remodeling, bathroom remodeling, home renovations
    Description
    Thanks for visiting your local Home Remodeling contractor in Flowery Branch, Georgia. We are dedicated to bringing you the highest quality Home Remodeling services at the most affordable rates. Offering No-Hassle Free Estimates.
    Business Address

    4730 Hog Mountain Rd
    Flowery Branch, GA
    30542
    Business Email
    intrepidleadgens@gmail.com
    Business Phone
    678-710-8616

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. Summary Email after ending the chat session

    Hi All,
    I noticed that the "email notification" feature sends one email for each missed conversation to the setup person. In order to efficiently monitor the service, it would be better to just send one email at the end of the session which summaries how many missed calls we got. For example, let's suppose we run the chat service from 9:00 am to 11:00 am and we got 100 missed conversations instead of receiving 100 emails, it would be beneficial to get just one email summarizing the missing calls. Thanks

    9 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Using the app I would like to be able to 'always be online'

    Using the app I would like to be able to 'always be online'

    3 votes
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  14. BET 4D MKTS malaysai

    Sape yang boleh buat Full setem 4D mkts in malaysai,,?

    1 vote
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  15. assign different ring tones per dept

    assign different ring tones per dept

    1 vote
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  16. In a cliente details add, custom fields or buttons!

    In the cliente details, where you can add the username/email, add custom fields like, subscription plan, date fields, etc etc ...
    And also a custom button, allow the agent to quick open a cliente area in a website with just a click example, href=exame.com?/user=username...

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Email transcript to visitor

    At the moment, the email transcript function is available but hidden. You have no idea how many visitors request that they be sent chat transcripts. Please check Siteground support chat - I think they do it right. When the visitor closes the chat window, transcript email option is shown, with prefilled (but editable) email address if it was collected via prechat form. Similarly, Tawk should also show a transcript email page when the visitor clicks X to close/minimize the window. Whether the chat has finished or not at that point is an academic debate.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add mergetags to shortcuts

    Many of us use the prechat form to capture visitor details.

    It would be good if these details can be merged into shortcut messages, e.g. /hello-and-ticket expands to Hello Name! Thank you for contacting us today. I am sorry that Department is having these problems. Unfortunately, this is not something I can resolve for you over chat. One of our senior techs will call you on Phone within the next 24 hours to sort this out.
    In addition to prechat form fields, other mergetags could include agent/trigger name, site name, etc

    6 votes
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  19. facebook chat intergreren

    tawk to koppelen met jou fb pagina zodat je als bezoekers je daar benaderen via de chat deze samen komen op tawk to alle support op 1 plaats

    1 vote
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  20. New Chat Window Design

    Wondering if you have plans to update your design for the chat widgets? It looks plain, kind of outdated compared to others like Intercom, Drift, Olark, Zendesk, Influx.

    The end-user chat window looks outdated. Others' chat systems look sleek, clean, nice user interface and customizable. Also, even the chat widget icons are pretty hideous.

    Another example:
    https://www.logicweb.com/bulk-ip-address-leasing/

    Look, no borders, no headers on the expanded window? This makes no sense and just ugly. Poor font style, cramped line height.

    3 votes
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