Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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RGPD!! I need a record of whether the visitor ACCEPT or on the contrary DO NOT
tawk.to is adapted to meet RGPD
but I have a question about it
a simple question
Opt-In Button
Opt-Out Button
what about it?
it is not possible to leave a record of whether the visitor ACCEPT or on the contrary DO NOT ACCEPT????
where can I see that on tawkt.to?
no sorry we do not have a record of the opt in/opt out option when selected
this option is absolutely necessary
If you would like to request that change or feature, you can do so here > http://tawk.uservoice.com/
82/5000to comply with RGPD and be able to demonstrate a posteriori…
1 voteHi!
If user didn’t accepted yet or declined, he won’t appear in tawk.to at all, since we have no rights to track him.
If user accepted he will appear in Monitoring section and be like a normal visitor, so there is no need to log somewhere that he opted-in. -
I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should input their name , compa
I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should (to force them to) input their name, company details before using our website. It can be a Pop up that don't allow them to view the website without entering their details. thanks
1 vote -
Show name of agent inline of chat when joining or leaving
Show name of agent inline of chat when joining or leaving
4 votes -
single sign on for visitor on use email
single sign on for visitor on use email (Use chat history together when using the same email.)
1 voteHi!
Until we can detect that it’s the same visitor he will be treated as same.In other case any person can enter same email, so it won’t be good to show him as same visitor when he isn’t.
The registration through widget is not in our plans at the moment.
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We implemented the tawk.to chat in our site. But, how to store the details (like name/ email) in my database.
Store the details (like name/ password) in database.
1 voteHi!
We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent. -
Please add email notifications for incoming chats.
Some of us need it for older phones and "smart watches". We can also setup "email to SMS" function on our side to make notification even faster.
5 votesHi!
You can use mobile app to be immediately informed about necessary activity.
Android app supports old versions even from 16 version (4.1) and iOS app from ios9 OS.Download the Android app here : >> https://play.google.com/store/apps/details?id=to.tawk.android
Download the iOS app here : >> https://itunes.apple.com/app/tawk.to/id907458277?mt=8 -
MOBILE APPLICATION BRANDING
Hi Would it be possible to have custom corporate branding in terms of colors and logo for the android and ios applications?
1 vote -
Reply to offline chat
Hi, As of now we do not have option to reply for offline chat.every time we need to convert it to ticket.
Thank you
1 voteHi!
Offline message is treated like ended chat, so it can’t be continued.
So the only option is to do it by ticket. -
A VERY basic Chat Modul for Agents
A VERY basic Chat Modul for Agents which allows them only to Chat to the visitors completely without confusing menus, stats, ticket System. Just to Chat with the visitors.
For Commercial use the possibility to deactivate the emojies is indispensable.
Possibility to completely deactivate the ticket System if not needed.
1 votetawk.to is an agent centric messaging application, so we won’t be scaling down versions for your specific agents.
We may offer granular permissions in the future for specific Properties however, though the dashboard will remain the same.
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to make your app for android 2.2 phones.
make your app to compatible with android 2.2.
3 votes -
Avatars for users
Hi there,
Can you add avatar feature for users as well?
So, if the system that uses your chat, which have users' avatars would be able to send avatars with user emails.
Thanks in advance.6 votes -
There should be an option to have the embedded chat always fill the users screen
An option so that embedded chat forms will always fill the users screen would be great, and very useful for popups.
3 votesHey tawker,
The conversation window should not cover the content more than it’s necessary.
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Submit tickets via own ticketsystem instead of Tawk.to ticketsystem
Some ticketsystems have their own api to create a ticket from outside the ticketsystem.
Would be great if we can enter this information easily via the admin.
The ticket can then be created on demand from the agents dashboard, without entering manually that in the other ticketsystem.
3 votesHey Jeroen,
Although we will be working on several integrations in the near future, other ticketing systems are not in our scope. Maybe later in the future.
Hope this answers your request.
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false ONLINE and when you give click to redirect to a URL
something you should add to your system is that when this "off" you can place a false ONLINE and when you give click to redirect to a URL that can be a ticket system for example.
3 votesHey tawker,
Unfortunately this would be misleading your Visitors because you would be offline while Visitor thinks you are online. That is why we have an offline form for which you can add a little banner.
Hope this helps.
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Active In Iran
Please active Tawk in my country, Iran. your Script is fine and one of the best online chat system but i can't use this in my country :(
3 votes -
App for Blackberry
Blackberry app for tawk would be more welcome
34 votesHey Balaji,
We understand that some users still use Blackberry but it’s marketshare is so small (less than 1%) that it is not viable to make an app for 15 people or so.
Hope this answers your request.
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contact form
Instead of replying users to send emails to my forwarding emails, why don't make a contact form for them to fill it? I mean not the contact form in the chat, but a totally indepenndent contact form embedded on a website.
Example of infos is Name, Email, Subject, Message......
Instead of letting the send an email, why dont ask them to fill up a form? I currently use Pirate Forms and it isnt working well as its a 3th party.Please consider,
thanks!Example : https://gyazo.com/0b90a2bdd113e728ad7e952a2dfa5df2
7 votesHey tawker,
That is a completely different product and use one of the companies that do this. Our strong point is live chat. But you never know where would we expand next.
Thank you for the idea!
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3 votes
Hi there Mao,
Thank you for the request but we are not planning on implementing 3rd party authorization anytime soon.
Hope this answers your request.
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Ability to log browser console errors
It would be great if tawk.to can log client side javascript errors that are logged to the browser console
1 voteHey tawker,
Our product is not designed to do this. You van try using Google Admin Console for this but there are other tools made specifically for this.
Hope this answers your request.
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One click Responses but different from shortcuts
Can I have a feature of asking questions from the user on 1 click?
Example: http://www.premiumsoftwares.com is my website. Herein, when a visitor comes in and ask for a web design package, can we send them questions in between of the chat.
Visitor: I need a website for my company
Agent: What kind of website are you looking at?Visitor: Where can I call you?
Agent: Call us one xxx-xxx-xxx-xxxVisitor: tell me the price
Agent: What features are you looking at
Agent: Do you own a domain?these can be a set of replies or questions that can be…
1 voteHi there dear tawker,
When bots become smart enough, we can add them to our product to help with specific things like this. In the mean time, try to use shortcuts as best as possible.
Thank you for the idea!
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