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  1. RGPD!! I need a record of whether the visitor ACCEPT or on the contrary DO NOT

    tawk.to is adapted to meet RGPD

    but I have a question about it

    a simple question

    Opt-In Button

    Opt-Out Button

    what about it?

    it is not possible to leave a record of whether the visitor ACCEPT or on the contrary DO NOT ACCEPT????

    where can I see that on tawkt.to?

    no sorry we do not have a record of the opt in/opt out option when selected

    this option is absolutely necessary

    If you would like to request that change or feature, you can do so here > http://tawk.uservoice.com/
    82/5000

    to comply with RGPD and be able to demonstrate a posteriori…

    1 vote
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    Hi!
    If user didn’t accepted yet or declined, he won’t appear in tawk.to at all, since we have no rights to track him.
    If user accepted he will appear in Monitoring section and be like a normal visitor, so there is no need to log somewhere that he opted-in.

  2. I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should input their name , compa

    I wont allow new visitor to enter the website ( or browsing ) without giving their details, so it means they should (to force them to) input their name, company details before using our website. It can be a Pop up that don't allow them to view the website without entering their details. thanks

    1 vote
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  3. Show name of agent inline of chat when joining or leaving

    Show name of agent inline of chat when joining or leaving

    4 votes
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  4. single sign on for visitor on use email

    single sign on for visitor on use email (Use chat history together when using the same email.)

    1 vote
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    Hi!
    Until we can detect that it’s the same visitor he will be treated as same.

    In other case any person can enter same email, so it won’t be good to show him as same visitor when he isn’t.

    The registration through widget is not in our plans at the moment.

  5. 1 vote
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    Hi!
    We understand you wanting to contact Visitors directly via email but we are not allowed to provide exportable emails because they can be used for marketing purposes to which they have not given consent.

  6. Please add email notifications for incoming chats.

    Some of us need it for older phones and "smart watches". We can also setup "email to SMS" function on our side to make notification even faster.

    5 votes
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  7. MOBILE APPLICATION BRANDING

    Hi Would it be possible to have custom corporate branding in terms of colors and logo for the android and ios applications?

    1 vote
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  8. Reply to offline chat

    Hi, As of now we do not have option to reply for offline chat.every time we need to convert it to ticket.

    Thank you

    1 vote
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  9. A VERY basic Chat Modul for Agents

    A VERY basic Chat Modul for Agents which allows them only to Chat to the visitors completely without confusing menus, stats, ticket System. Just to Chat with the visitors.

    For Commercial use the possibility to deactivate the emojies is indispensable.

    Possibility to completely deactivate the ticket System if not needed.

    1 vote
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    tawk.to is an agent centric messaging application, so we won’t be scaling down versions for your specific agents.

    We may offer granular permissions in the future for specific Properties however, though the dashboard will remain the same.

  10. to make your app for android 2.2 phones.

    make your app to compatible with android 2.2.

    3 votes
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  11. Avatars for users

    Hi there,
    Can you add avatar feature for users as well?
    So, if the system that uses your chat, which have users' avatars would be able to send avatars with user emails.
    Thanks in advance.

    6 votes
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  12. There should be an option to have the embedded chat always fill the users screen

    An option so that embedded chat forms will always fill the users screen would be great, and very useful for popups.

    3 votes
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  13. Submit tickets via own ticketsystem instead of Tawk.to ticketsystem

    Some ticketsystems have their own api to create a ticket from outside the ticketsystem.

    Would be great if we can enter this information easily via the admin.

    The ticket can then be created on demand from the agents dashboard, without entering manually that in the other ticketsystem.

    3 votes
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    Hey Jeroen,

    Although we will be working on several integrations in the near future, other ticketing systems are not in our scope. Maybe later in the future.

    Hope this answers your request.

  14. false ONLINE and when you give click to redirect to a URL

    something you should add to your system is that when this "off" you can place a false ONLINE and when you give click to redirect to a URL that can be a ticket system for example.

    3 votes
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    Hey tawker,

    Unfortunately this would be misleading your Visitors because you would be offline while Visitor thinks you are online. That is why we have an offline form for which you can add a little banner.

    Hope this helps.

  15. Active In Iran

    Please active Tawk in my country, Iran. your Script is fine and one of the best online chat system but i can't use this in my country :(

    3 votes
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  16. App for Blackberry

    Blackberry app for tawk would be more welcome

    34 votes
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    9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey Balaji,

    We understand that some users still use Blackberry but it’s marketshare is so small (less than 1%) that it is not viable to make an app for 15 people or so.

    Hope this answers your request.

  17. contact form

    Instead of replying users to send emails to my forwarding emails, why don't make a contact form for them to fill it? I mean not the contact form in the chat, but a totally indepenndent contact form embedded on a website.
    Example of infos is Name, Email, Subject, Message......
    Instead of letting the send an email, why dont ask them to fill up a form? I currently use Pirate Forms and it isnt working well as its a 3th party.

    Please consider,
    thanks!

    Example : https://gyazo.com/0b90a2bdd113e728ad7e952a2dfa5df2

    7 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey tawker,

    That is a completely different product and use one of the companies that do this. Our strong point is live chat. But you never know where would we expand next.

    Thank you for the idea!

  18. 3 votes
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    Hi there Mao,

    Thank you for the request but we are not planning on implementing 3rd party authorization anytime soon.

    Hope this answers your request.

  19. Ability to log browser console errors

    It would be great if tawk.to can log client side javascript errors that are logged to the browser console

    1 vote
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    Hey tawker,

    Our product is not designed to do this. You van try using Google Admin Console for this but there are other tools made specifically for this.

    Hope this answers your request.

  20. One click Responses but different from shortcuts

    Can I have a feature of asking questions from the user on 1 click?

    Example: http://www.premiumsoftwares.com is my website. Herein, when a visitor comes in and ask for a web design package, can we send them questions in between of the chat.

    Visitor: I need a website for my company
    Agent: What kind of website are you looking at?

    Visitor: Where can I call you?
    Agent: Call us one xxx-xxx-xxx-xxx

    Visitor: tell me the price
    Agent: What features are you looking at
    Agent: Do you own a domain?

    these can be a set of replies or questions that can be…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there dear tawker,

    When bots become smart enough, we can add them to our product to help with specific things like this. In the mean time, try to use shortcuts as best as possible.

    Thank you for the idea!

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