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  1. Knowledge Base

    The knowledge base is a great feature however access to it should be made easier for the customer. I suggest that:
    1- an FAQ button can be embedded in the chat screen so that a customer can access it especially if there are no online agents
    2- the subdomain can be added in the chat offline content as a hyperlink

    1 vote
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  2. 1 vote
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  3. How I can add more then 20 departments on the pre-form CHAT WIDGET ?

    How I can add more then 20 departments on the pre-form CHAT WIDGET ?

    3 votes
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  4. Department function

    Can set department can see each department only? example department a can see department a chat only

    3 votes
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  5. Custom icon for knowledgebase categories

    Make able administrators to upload their own icons or to use iOS emojis

    3 votes
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  6. I suggest you to add an Ticket forms (So users may select the form category)

    For example - a website which provider repair service like ( Mobile repair,Macbook repair) the Optional ticket form should be like
    Customer Name-
    Email-
    Device Model-
    Manufacturer or Brand-
    IMEI or Serial number-
    Device status-
    Additional comments-
    this idea definitely works.

    1 vote
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  7. Option to make the Knowledge Base private

    The only reason that's keeping us from using this platform is that the Knowledge Base is open access.

    My suggestion is a privacy option, where "Anyone with Link can Access" or a user login.

    3 votes
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  8. Export data in Excel format.

    Currently when i am downloding users data exported in .CSV. it's very difficult so its possible i can download data in Excel format?

    3 votes
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  9. When logging user changing page, the url that is logged without the segmented (#) part

    the best if you can add configuration to consider segments as other pages

    1 vote
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  10. Advaced Trigger with date condition

    Hi, it would be great if the chatbot could have an advanced trigger that could set to run on a particular calendar date such as public holidays and prime shopping days such as cyber monday

    1 vote
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  11. Customize direct chat link text size

    I really love the tawk to app as a potential kiosk option for visitors to our location on an ipad. It has a great pre-chat form, departments, and now video calls which work amazingly well. I'm trying to set up the direct chat link on an ipad in our lobby where people can start chats/calls/video calls with people who are working from home, but the font/text size is so tiny. For accessibility purposes, it would be great if we could customize this. I understand I can zoom in on a safari page, but that feature doesn't work with the kiosk…

    3 votes
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  12. Trigger Arrangement

    Allow users to have the option to arrange the trigger rather than arranged it chronologically base on when it was made.

    3 votes
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  13. Using informations in trigger messages

    Bevor we moved to tawk.to we used Tidio. There was the possibility to use visitor informations in trigger messages. Here is an example:

    Hi {name} 👋🏽 Your estimated waiting time is {estimated_waiting}. Please hold on!
    ⬇️
    Hi John Doe 👋🏽 Your estimated waiting time is 5 minutes. Please hold on!

    I think it would be very useful!

    3 votes
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  14. There form would appear after 1 minute of waiting

    In case a customer wants to chat and there's nobody to answer fast, I suggest that after e.g. 1 minute of waiting, the offline form would appear for the customer to fill and we could answer for him/her later.

    1 vote
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  15. show a user messages history in one chat

    I use tawk api to identify user as "Tawk_API.visitor = {name : '" . $this->user->name. "', email : '" . $this->user->email . "'};"

    But if the user write me a message today and tomorrow Tawk will create two separated chats without history.

    I d'like to have an API property to say Tawk that it needs to combine all user chats.

    3 votes
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  16. Disable agent access to (create, update, and delete) any articles within the Knowledgebase.

    ​Currently, all property members can manage (create, update, and delete) any articles within the Knowledgebase.

    3 votes
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  17. Historical Analytics- Report which could outline which pages a view has visited within the month.

    Report which could outline which pages a view has visited within the month.

    0 votes
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  18. Update the layout to more modern standards.

    Sorry. I use the translator.
    I would just like to suggest an update to the layout. He's a little outdated.

    4 votes
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  19. 3 votes
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  20. You should share the IPs of Offline Message as well...

    Hi, You should share the IPs of Offline Message as well...

    3 votes
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