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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Enable the ability to create tawk tickets from zapier

    I would like to create tickets in tawk when I receive an email in an another mailbox (using zapier or directly)

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  2. instazoom90@gmail.com

    First thing first, let’s start with private Instagram account pictures. So first learn how to view the private account profile picture of any Instagram user.

    First, take a look at the private Instagram account’s username whose profile picture you want to view, and note it down or simply copy it to the clipboard.

    After that, open any web browser on your phone and visit https://instazoom.com.de/. Here, you basically have to enter the username. Then, once you find the exact Instagram account, simply tap “Zoom” and this will open the profile picture of the private Instagram account.

    So simply screenshot…

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. contact@ultimax.fr

    Would be great if we could know if an employee is online for chatting, programatically by Javascript, like :
    window.Tawk_API.isAnEmployeeOnline()

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. PHONE NUMBER FEED DATA FOR WEBHOOK INTEGRATION

    Please enable data feed for Phone number when using Webhook with Pabbly Connect integration... i need to integrate customer chat with SMS

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Webhooks for phone numbers are currently not available.

    Great news! We are already in the final stages of building our CRM (Contact) product.

    Learn more about Contacts and register your interest for beta access here: https://www.tawk.to/updates/crm-beta-release-contacts/

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar:https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. CRM Integration with Justdial , Indiamart , etc

    It would be useful for the Indian clients if the CRM Integration is done with India’s local search engines like Justdial , Indiamart , etc

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we currently don’t have an integration with India’s local search engines.

    Great news! We are already in the final stages of building our CRM (Contact) product.

    Learn more about Contacts and register your interest for beta access here: https://www.tawk.to/updates/crm-beta-release-contacts/

    We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. Desktop, Mobile e Tablet

    The widget display is on mobile (+ tablet) and desktop.
    If I wanted to put the widget only on the desktop and only on the tablet (excluding mobile), this is not possible.
    It is a great inconvenience!

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    The widget visiblity settings allow you to hide the widget on load in mobile. This makes the chat invisible when a visitor navigates to your site using a mobile device. The chat widget won’t pop up and visitors will not be able to view or use it. However, you can still track the visitors on your site.

    Read more here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    You can also set different positions for your widget on desktop and mobile devices.

    The Widget Appearance panel gives you an option to set your tablet in ‘Desktop’ or ‘Mobile Website’ view.

    Whatever position you selected on your widget settings will reflect on the type of view you selected on your tablet.

    To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    Let me know if you have any other questions, require assistance, or just want to talk to someone…

  7. I found a bug. If you open the popup the second time with your natel, the close icon no longer appears in the upper right corner.

    I found a bug. If you open the popup the second time with your natel, the close icon no longer appears in the upper right corner.

    4 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. API endpoint to fetch the messages of a specific chat

    Hi there! It'd be great if there was a way of being able to fetch the messages of an existing/old conversation.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently have a REST API in the works that will be out once the documentation has been approved.

    In the meantime, check out our JavaScript API documentation for a flexible set of methods that may help with your website projects.

    You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Add a feature to import from intercom

    I want to switch from intercom but I'm dissuaded because I don't want to lose track of old conversations & user context.

    You could even just have a single standardized import format and then your customers could write scripts to convert various other company's export formats into your import format, and share those scripts with each other!

    1 vote
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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we do not have a feature for migration from Intercom to tawk.to.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Braground color

    H,

    I wish there was an option to change background colour/opacity.

    https://localfreshfoods.co.uk/wp-content/uploads/2021/08/Untitled-11.png

    Thank you very much.

    Kind regards

    Rajendra Patel

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, the background color for trigger messages can not be customized.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. Limit Tickets to Users

    Users are in the habit of opening several tickets for the same subject.

    I would greatly appreciate if a resource were available to limit this feat.

    Unfortunately, instead of most answering the Open Ticket, they create more and more, damaging the entire service.

    The correct thing would be, after opening a Ticket for Such Customer, he can only respond to this ticket until it is closed.

    From now on, grateful for the attention.

    3 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, there is no limit to the number of offline messages and tickets a visitor may submit from the Knowledge Base.

    I would suggest checking a visitor’s ticket history with a search by email address to see if tickets have been created before.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. More info on existent Webhook Ticket Event

    At current event 'ticket:create' can you add all details of the ticket? For example, I miss:
    - attachments
    - tags
    - priority
    - assignee agent

    I want to implement your tool with paid addons on our company, but integration is a main feature that our CEO request.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  13. Igbo language

    https://crowdin.com/project/tawk-android

    The Igbo language is the most spoken language of Nigeria globally. I request the inclusion of the Igbo language as a target language in your project if you intend to include Nigerian languages like Yoruba and Hausa (There are three (3) major languages in Nigeria which is Igbo, Yoruba and Hausa) and the most entrepreneurs of the that most likely need your service are the Igbos known for international business.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our Dashboard currently doesn’t support the Igbo language.

    You can help us translate tawk.to by visiting the following links:

    1. Web Dashboard here > https://crowdin.com/project/tawk
    2. Android app here > https://crowdin.com/project/tawk-android
    3. iOS app here > https://crowdin.com/project/tawk-ios

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. THIS IS URGENT!!

    please aument more the limit of the departments I can´t create more of 20 departments I need create as 30 departments for m

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, you can create a maximum of 20 departments per property.

    We have forwarded your suggestion to our engineers and additional options will be launched in the future.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  15. THIS IS URGENT!! please aument more the limit of the departments

    I can´t create more of 20 departments I need create as 30 departments for my web app of services.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment you can create a maximum of 20 departments for each property.

    We have forwarded your suggestion to our engineers and additional options will be launched in the future.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  16. Shopify integration - add customers automatically

    Whenever a customer pings us, I am capturing name, email and phone number. We are using Shopify for our store.
    It would be really great is these can be added as customers automatically, it help us in end to end integration for marketing requirements.

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    ​Currently, you can not set the visitor’s name or email via the plugin. However, you can use the JS API from https://developer.tawk.to/jsapi/ to add JavaScript to your Shopify store.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Localization with Crowdin : Up to date ?

    I wish to complete the localization in French. I logged into Crowdin.
    I notice that the translation of "Write a reply ..." is not the one displayed in the Widget. (already 3 years old)

    Are the translations updated?
    How to update them?

    Thank you

    Regards

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, you can’t modify or translate the words in the reply field of your chat widget into French.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. Customer Portal API integration

    Would be great to be able to integrate the Customer Portal through API

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. knowledge base api integration

    Would be great to be able to integrate the knowledge base through API

    4 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an API documentation for our Knowledge Base.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help

  20. Assignee in create ticket event

    Hi,
    Why we cannot find the assignee in the create ticket event. I think it's important for integration with services like Zapier

    1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    You can find the assignee of the ticket either on the main page of the Messaging area (the name inside the rectangular box) or when you open the ticket under the ‘Created by’ section.

    To learn more, visit the following links:

    1. Creating and responding to tickets
    https://help.tawk.to/article/creating-and-responding-to-tickets

    2.Assigning tickets –
    https://help.tawk.to/article/assigning-tickets

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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