Skip to content

Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

3466 results found

  1. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. game

    Hi, are you bored with regular casino already? Then I advise you to try cryptocurrency roulette, and especially to try cryptocurrency Ethereum https://bestethereumroulette.com/ , I'm sure that you as a casino connoisseur should check it out.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  IOS app  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. camera

    If you're looking for a high-quality camera, then I suggest a PTZ camera. And since high quality is synonymous with 4K these days, you need a 4K PTZ camera https://honeyoptics.com/product-category/4k-ptz-cameras/ that provides the pan, tilt and zoom you need to get the job done.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  IOS app  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. gemini sign in

    Gemini is one of the most popular cryptocurrency exchange platforms through which you can invest your money in cryptocurrency trading. This exchange is best for Bitcoin trading because of its user-friendliness and safe trading features.
    https://sites.google.com/cryptocoinslogin.com/geminisignin/home/
    https://sites.google.com/uscoinlogin.com/coinbase-pro-login/home/
    https://sites.google.com/uscoinlogin.com/coinbaselogin/home/

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. issue deleting any contact in Contacts

    I cannot delete contacts from my CRM.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. mod game

    if you are the lover of games then <a href="https://apkbea.com/nekopoi-apk/ check this link and play your furvert game

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  IOS app  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,
    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist…

  8. Hide any incoming chats for agents who are not added to particular department.

    Hide any incoming chats for agents who are not added to a particular department. It will help newbie agents to start only with easy topics.

    Currently, all the agents can see income chats, no matter if they are added to department or no.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Elvis,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Currently, the tawk.to platform allows all agents to view and answer all incoming chats. There is no feature available to filter or limit the chats that can be viewed and answered by particular agents or groups of agents.

    We've acknowledged your request and have forwarded it to our development team. They will review this suggestion and add the feature in due course.

    If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

  9. Remove/edit a whisper

    Allow agents to remove/edit their whispers.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, there is no option for removing or editing the whisper messages.

    We have taken note of your feedback and have submitted your requests to our development team. We will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  10. save agent to customer chat when customer returns.

    I would like to suggest to save the earlier chat (and agent who handled it) and display it as history on a new chat from the customer.

    Currently, if a customer chats in, speaks with Agent 1, comes back 15 minutes later, speaks with another agent. Things get very confusing. At least chats from the same day should be stored together so it can be seen what was already done/asked by that customer.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Judith,


    Thank you for choosing tawk.to and for taking the time to share your ideas here.


    At this stage, each session has a 2-minute buffer. So if the visitor leaves the website or is inactive for 20 mins, they have a window of two minutes to resume the session. After that, the session ends and a new session will be created. You can enable the previous conversation to the widget to check, also history is available to access by an agent to catch up with the previous conversation.


    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you.  You can also email our support line at support@tawk.to

  11. How can I integrate my website with tawk?

    Hi
    Hope you are doing good.
    I want to integrate tawk with my websites https://handwritingexpertdallas.com/ , https://mytechpulse.com/, and https://agtsipk.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Puppet Hockey

    There are many online games that entertain us very well, I often play https://puppethockey.com/ in my spare time. It is quite interesting hockey game.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Please give us option to hide "Send Again" button after offline form submitted

    Please give us option to hide "Send Again" button after offline form submitted.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Windows app  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Neha,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have an option for removing the “Send Again” button that appears after the offline form is submitted.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  14. Average first response time feature expanded to have specifics

    The average first response time feature could be expanded to be able to see exact chats answered in some amount of time for quality assurance purposes with filters (date of chat, agent) (for example, the company's KPI being, a first response not longer than 20 seconds). It could be extracted as a csv file, or visible on the reporting section.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Dovile,

    Thank you for choosing tawk.to and for sharing your suggestions.

    While we currently offer the ability to filter first response time statistics by agent and display key times (shortest, average, longest) for each date, we can not retrieve the content of each specific chat.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, email our support line at support@tawk.to

  15. How to integrate my website with Tawk?

    I want to integrate my website with tawk. How can I do that?
    Hi
    Hope you are doing good.
    I want to integrate tawk with my website https://watersnorkeling.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Robert,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  16. Attention grabber doesent work on "offline mode". It would be very usufull to work also in offline mode.

    Attention Grabber doesent work offline mode. It would be very usufull way to get customer attention.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Ville,

    Thank you for choosing tawk.to and for sharing your suggestions.

    Currently, the features such as Triggers and the Attention Grabber only work when the widget is online.

    We're continuing to build out our dashboard and have taken on your suggestion.

    We will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  17. The "submit ticket form" is grey and unreadable

    The "submit ticket form" is grey and unreadable, it is necessary to be able to edit the colours of the form including the "submit request" button colour

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Jhorman,

    Thank you for choosing tawk.to and for sharing your suggestions.

    Currently, we do not have the oprion to customize that for now.

    We will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  18. I want to integrate my website with tawk. How can I do that?

    Hi
    Hope you are doing good.
    I want to integrate tawk with my website https://perfectclimbing.com/ . Is someone here, who can share the integration method with me asap. Thanks in advance

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Robert,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to…

  19. let us add an automatic reply to new email support tickets

    Please allow us to be able to create an email that is automatically sent once someone writes our support email address.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. add the support for links in the text for triggers messages.

    Can you please provide the option for us to include links in addition to full URLs. It would be a great enhancement to the user experience. Thank you.

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, we don't have a feature that supports URL text links in trigger messages.

    We've acknowledged your request and have forwarded it to our dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to.

← Previous 1 3 4 5 173 174
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base