Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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API Online Agents
A simple API to get all the online Agents of ou tawk.to chat, to show in our website like :
if the user * is online, show a green image and his name, and if the user * is offline, show a red image and his name...
Sorry for my english, I'm french...48 votesHi,
Thank you for choosing tawk.to and for reaching out.
Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.
You can check our JavaScript documentation here: https://developer.tawk.to/jsapi/.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
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Set default names for guest. Stop that V137632782389...
I would kime to set default names for new guests. So if new people visit my site there wont be the name V278921879928... When i set as default name: "Newone" it will display: Newone1, Newone2, ...
4 votes -
XMPP Support
It will be great future which currently block our company from using tawk. We are using jabber for internal communication at it is really uncomfortable and unlogic to use another software for chat communication.
I know that you declined this suggestion twice (one had 41 votes, second 133 votes) but I think you should listen to your user's voice and not only to your's. Please leave this open so you can see how many users want the future active.
Your reasoning was that less and less IM use external integration but we are not talking about integrating with Google Talk…
25 votes -
Provide an option to change the Client Notification Sound
Provide an option to change the Client Notification Sound when the agent reply's. currently it have a sound just like a keyboard sound . it may not be audible to the clients. so it is better to change the client notification sound to a good tone. eg: facebook notification tone, hike notification tone,etc
313 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At this stage, we currently don’t have the option to change the client/visitor’s notification sound.
We’re continuing to build out our Messaging product, and new updates will be released soon.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Manual ONLINE/OFFLINE Switch
Sometimes an agent is connected on hours thar are not the Scheduled hours. It would be good to be able to manually turn status to ONLINE or OFFLINE.
11 votes -
Show if the chat is deactivated on Wordpress
Hello dears.
After a update on Wordpress the chat its deactivated.
I like me suggest a INFORMATION in Wordpress Dashboard when this occurs
Thanks for support
4 votes -
I suggest you have a way to randomize your alias for chat conversations automatically.
I suggest you have a way to randomize your alias for chat conversations automatically.
15 votes -
seoshop plugin
seoshop plugin !!!!!!!
3 votes -
Being able to send a secure form for visitors to fill out so visitors feel comfortable sending private information
When a customer sends private information such as last 4 digits of credit card number or security question etc we should be able to create a secure forum for each question we want to ask securely and once we ask them to fill it out and they submit it we will be able to see what they wrote. just so customers feel safe when entering private information :D
21 votes -
Wildcard for triggers
I would love to send a trigger to all users doing a search on my site. However, this is not possible, as each search generates a URL with the search term in it. Other chat services offer wildcards, so I could enter the URL as http://beta.vraagalex.nl/?action=search&page_id=6&dosrch=1&q=*, where * can be replaced with any value.
139 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Our Advanced Trigger includes an option to fire a message based on a Visitor’s search term.
Other conditions for firing a trigger may include Visitor Name, referrer, and search engine.
Learn more about advanced triggers here: https://help.tawk.to/article/advanced-triggers
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Allow us to put social media links with a Facebook, Instagram, Twitter icon etc
make it so we can put our facebook,instagram,twitter etc on the chat on the bottom directly so when they click it they can follow us! this would be great :D please get this feature ASAP!
90 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas with us.
You can purchase our Remove Branding add-on to modify the footer message of your chat widget.
You can modify the title and attach a URL link.
Helpful links:
1. Setting up the Remove Branding add-on:
https://help.tawk.to/article/setting-up-the-remove-branding-add-on2. Purchasing the Remove Branding and white label add-on:
https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-onShould you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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4 votes
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IP Searching
I relly hope that your guys do it possible to search after a IP in the chat history
18 votes -
Rate agent on chat end
Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.
Maybe include stars, single and message input fields.
980 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.
Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Integrate with Slack Platforms
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Slack is free to use for as long as you want and with an unlimited number of people.
With Tawk.to integrated to Slack, it will make mine and all users working life simpler, more pleasant and more productive.
573 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Full Slack integration with tawk.to is currently unavailable.
However, you can set up workflow automation through Zapier.
For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.
Read more and get started here: https://developer.tawk.to/zapier/.
This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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I would love the ability to remove the Share to Facebook and Twitter buttons on created pages
Having the ability to remove the share buttons on pages would limit the chance of accidentally sharing a page that is supposed to be for internal business use only!
5 votes -
Categorize Shortcuts to allow easier searching through massive shortcut lists
As it is now, we have a big dump of shortcuts that are either Private or Global. If short cuts were toggled per department, it would cut down on the huge list to scroll through if you don't know the keyword. Even better would be to have parent/child categories (which could start in base level as departments) and various levels of child categories.
With the ability to create nested categories it would make it easier to group shortcuts in a way that makes sense to our own business objectives. For example, you could create the following structure:
Sales > PreSales…
6 votesHi there dear tawker,
Thank you for the idea.
We will be looking at improving shortcuts sometime in the near future, currently you can use search to find a specific shortcut. -
Add a shortcut "quick access button" in Desktop, as it is in Andriod
In the Andriod App, there is a ? mark next to the chat input box that brings up a shortcut pick list and shortcut search box. This is intuitive and helpful, and I would suggest that the same feature be added to the desktop version. While I am comfortable with command line interfaces, many of my staff will balk at it.
6 votes -
Stats for agents.
Tell who is the most active, who helps the most people, their rating.
69 votesTo All Our Valued Users,
At the moment, you can monitor your agent’s performance by User Satisfaction, Average Chat Duration and First Response Time.
The Sentiment feature shows how many visitors have given feedback to the chat agent by clicking the thumbs up or thumbs down ratings in the chat widget.
Average chat duration tells you how many minutes on average each chat lasted.
First response time lets you know how long your customer had to wait before hearing back from an agent in the chat.
To check the agent’s statistics, you can do the following:
1. Select the Reporting section of the dashboard in the left sidebar
2. Select the option you want to track (User Satisfaction, Average Chat Duration or First Response Time)
3. Click the filter icon
4. Select the agent
5. Select the option to download the report as a CSV file.Helpful link: https://help.tawk.to/article/understanding-reporting
Should…
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Gravatar Icons...
Just as "uservoice" and so many other websites do, I think it'd be cool if you guys implemented "gravatar" icons into your app so people can create a centralized icon for usage on multiple sites, and then you guys could use this icon for chats with visitor or other agents to make the experience more personal, without having to re-invent the idea of uploading an icon to yet another website.
*** we use this feature on multiple web apps we develop ***
-Peter
6 votes
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