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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. display Visitor's State in addition to the Country

    I'm wondering if there are any plans for improving the Visitor's location that's being displayed. I'm currently in the US and we're only able to see the City where the Visitor is from and not the State so it makes things a little hard to gauge and I'm not able to set up an advanced trigger for those users.

    Something like this would be very helpful, thank you!

    95 votes
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    10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this time, the details in the Monitoring section do not include the state in which the visitor is located.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Send Button for Live-Chat

    It`s needed for "noobs" at computers. So my mom would never use the keyboard. She would search the "send" button. So a "Send" button next to the live chat form would be a nice to have feature. Also i checked microsoft office supprot and bing ad live chat. They all use it. We too?

    55 votes
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    under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. SMF

    If Tawk got a module, for SMF. It could be NICE!!!

    I use SMF for my gameserver and I dont want 150 friends on steam, its easier with livechat

    22 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Correct please spnish term "Someter"

    In pre-chat form the spanish traslation for "Submit" in english is traslated as "Someter", but this word is ver wrong traslated, "someter" means to subjugate,the correc traslation for that button is: Ingresar or Enviar

    thanks

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Enable markdown

    You should enable markdown in the chats, so people can talk in bold, italics, and more using the markdown syntax in chats.

    18 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Resizing editing box

    The ability to resize the editing box would make creating shortcuts much easier.

    Currently, you can only see a few lines of text at a time.

    14 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Spanish Corrections

    On pre-chat form when a visitor skip enter his name a legend in red appears:

    1. "nombre tiene que ser proveido"

    Here is much more accurate write only:

    Ingresa tu Nombre

    Also the save button, is much better be traslated as "Iniciar" instead of "Guardar"

    Thank you

    9 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Availibility times

    If we had availibility times for individual departments and sites it would be great,,,

    like sales and billing can be 11 to 8 and support can be 9 to 9...

    14 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Color code repeat visitors

    It would be nice if visitors that return to your site after a day, or several hours time lapse, are color coded for easy recognition on the dashboard. That way we can make sure to initiate a chat with them if they don't start one or at least see what pages they are looking at that brought them back.

    21 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Access tawk dashboard from within Wordpress Admin Plugin

    Like Zopim, they have a wordpress plugin to login to tawk account from within the Wordpress dashboard.

    Hope tawk has this feature too!

    15 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Interactive (Co-Browsing) with visitor

    Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)

    717 votes
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    45 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to. We will take note of your feedback and suggestions.

    The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. 4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. I'll like to bee able to crypt. the chat

    Chrypt the chat wtih a key from the client end(my end)

    17 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. More Detailed Alias when in chat box

    If I create 2 alias

    1. Phoon Bucgene (Title: Lead Designer)
    2. Phoon Bucgene (Title: Customer Support)

    When accepting incoming chat, to choose which alias, both is showing "Phoon Bucgene"

    It would be nice if you can include the title at the back of the name, eg: "Phoon Bucgene - Lead Designer" or, give a name for the alias, like "Company A alias", "Company B alias".

    25 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Colour Picker Bug..

    If you set the Widget Title Bar by entering a HEX Value #26A9E1
    The system will not reconise it
    You have to clikc on the Colour Picker to get the colour accepted

    7 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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