Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
3470 results found
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Visitors filter by name, ip, tag or attribute
often i need find a specific visitor, but in the current view is very difficult because i can see only the IP or name, this is very difficult when you have more than 100 visitors, can be very helpful add filters by name, ip, attribute or tag to find visitors and begin the chat
32 votes -
Please add integration with google sites
Please add integration with google sites! It would be a shame not to be able to use your wonderful service!
60 votes -
REST API for CRM Integration
It would be great if there was a possibility to integrate our own CRM with chat. Chat is a place where agents can gather and lead clients and to use chat we need to be able to get chat history.
313 votesTo All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Currently, we only have a Javascript API. However, we have a more advanced REST API in the works that should be out in a couple of months. In our JavaScript API documentation, we provide a flexible set of methods that may work for your web projects. Check out our Developer Page for updates and info! https://developer.tawk.to/jsapi Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Please upgrate APPs to make them smarter.
I wish I could check my chatting history through APP, so I do not have to stay with a computer for a very long time.
1 vote -
1 vote
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Identify See Visitor Name & Info instead of IP
When a visitor is signed into website, we should see the name and company info that is in our database for that signed in user account.
So simple, so basic.
25 votes -
1 vote
Hi there,
Thank you for the feedback.
We are currently working on our new app and this feature will be available in the next big release of tawk.to. -
INSTALLING TAWK.TO on ZENCART
- This section should be higher PLS. I am using glass and so difficult for me to check it.
- Regarding the matter i use comments PLS refer below.
1 vote -
Let * replace remaining of the link
If we want agents to manage only certain parts of the site we can set up in "sites & pages --> manage tawk.to pages" something like this www.sitename/support/* instead of entering each web address separately.
3 votes -
JS-API: create Method like Tawk_API.onMessage(data) to handle client-behavior
By default the Widget is closed because on the header on our site is an "Live-Chat Button" if we are online on Tawk.
If the customer has'nt create an Chat (or it is already closed), the Widget will not be "shown" if we write him. This is the reason why i want a method to handle the behavior of the client to maximize the client.
Here is an example: http://pastebin.com/BRFXHEBe
12 votes -
Add Suggestions to Tawk.to website navigation
I suggest you add http://tawk.uservoice.com/ to your website so people can find it ;)
1 voteHi there Steve,
Thank you for the suggestion!
We are going to do it very soon! -
Can you make module for cs cart?
Can you make module for cs cart?
12 votes -
Auto-Direct to Offline Form if Department is Offline
If a customer selects a Department which is offline, it should redirect that request to the Offline 'Leave a Message' form.
It's frustrating for our other chat users in other departments who still have chat requests popping up when the chat query isn't relevant to them. In turn then frustrating the visitor when their query doesn't get dealt with or answered at all.
44 votesHi!
Thank you for choosing tawk.to and for sharing your challenge here.
We currently do not have an Offline form settings for Departments that are offline.
The following suggested alternatives can be done to avoid such scenarios:
1. You can create separate Properties instead of Departments. With Departments, if there are no agents currently online in the department assigned to a chat, the remaining agents will hear the ring notification. This prevents the chat from going unanswered.
Instead of creating Departments, you can create separate Properties with the designated agents. The Offline form will be activated if no agents are online.
2. If you still prefer to have Departments, inform your customer that an agent from another Department will get in touch to assist them. You can also raise a ticket while in the chat and assign it to that Department.
Once the ticket is raised, a notification will be…
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More agent info / management in mobile app
I would like to at least be able to see which agents are online through the mobile app. I am often mobile and I want to check that we have enough agents online to handle chats. It would also be helpful when initiating an agent-to-agent chat to know if they are online.
3 votes -
Agents Reply By SMS
Hello! For all of our flip phone agents, we should be able to respond like a text message. If we can do this, it would be awesome! Thanks!
41 votes -
Optional Admin department notifications
As a site Admin, a user will be notified about all incoming chats regardless of the department the user selects or the department that the agent/admin is part of.
Please can you make it optional so that as an admin I can choose whether I receive all notifications or just my department notifications.
50 votesTo All Our Valued Users,
We thank you and appreciate your patience and continued support over the years.
According to our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to be released. As you can appreciate, unfortunately, things don’t always go according to plan, and other product launches have needed to be prioritized for the sake of progress.
Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
Alternatively, you can reach me here at nicola.mangulabnan@tawk.to
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Allow departments to be sorted, reordered
Currently if the department selector is included in the pre-chat form, the departments are sorted by the order in which they were created.
It would be much better if we could control the order. Alphabetical wouldn't work as that's not always the case so it would make sense to just be able to drag the items of the departments page into the order we wanted.
92 votesTo All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. At the moment, we don't have the option to re-order the sequence of the Departments listed in the Pre-Chat Form. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Make Departments as Global setting for all properties
Hello
Creating departments are very common and flexible option for visitors to directly communicate with right departments.
There are no any option in your chat software for that to create the departments globally for all configured websites.And this is very hactick work for vendors to manage departments as per website wise becuase vendor has lots of work already and they are not the proper time for manageing the lots of website and their departments.
So i request you to add this feaute in your chat software as global setting.
3 votes -
make feedback link more visible/available
I stumbled across this feedback area, and later when I wanted to come here, I couldn't find a link to feedback anywhere obvious (to me). Maybe this could be included in the footer of the home page or somewhere in the dashboard (or both)
1 vote -
auto-focus on selecting tab
When an agent clicks on the tab down the left side of the window, the chat tab opens, but the particular chat window is not highlighted. It would be good for it to receive focus or otherwise be indicative which window the agent clicked. More handy when having multiple chats open and a user adds a new message to an existing conversation, upon entering the chat tab, it's not immediately obvious where it came from.
Similarly when "join"ing a conversation, the message window should receive focus
2 votes
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