Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
3467 results found
-
Software should automatically start when system get start/restart...
Software should automatically start when system get start/restart...
6 votes -
Option to only allow agents to join as their self.
Say Joe is an admin/developer. Everyone knows Joe is the developer.
We hire "Bob" to answer live chats.
At any time the user "Bob" can join a conversation as "Joe" and could possibly do malicious things, then "Bob" can delete that history.
TL;DR:
1. Option to only allow agents to join as their alias.
2. Option to only allow admins to remove history.323 votesTo All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas here. These are the answers to your questions/suggestions: 1. Option to only allow agents to join as their alias. Answer: At the moment, all agents/admins can create their own aliases. They now have the option to answer chats using their real name or an alias. You can protect your identity by creating a new alias the customer sees when you respond to chats. Helpful link: https://help.tawk.to/article/creating-and-managing-aliases 2. Option to only allow admins to remove history. Answer: Agents don’t have the authority to delete chat history. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
-
Api for agent-managing.
Api(rest?) for agent-managing. We will be happy to use tawk, if our admin will be able to create and modify agents without visiting tawk website. We want to connect our authentification system with your chat.
39 votes -
fix tawk.to for the blogger dynamic view template. it doesn't show
fix tawk.to for the blogger dynamic view template. it doesn't show
1 vote -
Make minimize only option for chat until real chat begins
I have an automatic hello trigger set up, and then visitor who aren't interested have to hit the x button and then "end chat". They could also hit the minimize button but most wont. Until an actual conversation starts can there be no end button but only a minimize? That way it will only take them one click to make the chat window small again.
2 votes -
Flash sales with countdown in chat
Make auto chats or shortcuts to post sales with countdowns to encourage people to buy immediately. Link image disappears when countdown ends.
3 votes -
12 votes
-
Disable offline form on mobile devices. Add such option
Choose the visibility of offline form on mobile devices
3 votes -
3 votes
-
implement a backend/server-side API into tawk.
I use tawk with my hosting company, which uses WHMCS and I am a backend developer myself.
I would like to be able to implement tawk into my administrator panel to make things easier for my staff, keep everywhere in one place and create a realtime integration with tawk which I could do with the administrator plan, to create tickets on chat starts, etc.
If you implement a server-side api it would be useful for many companies.3 votesHi Lewis,
Thank you for your feedback!
We have a current API, see here: https://www.tawk.to/javascript-api/.
What exactly you would like to see added to the current API? -
Dutch Version
Dutch version of Tawk.to
3 votesHi there dear tawker,
You can help us make more translations possible by contributing here https://crowdin.com/project/tawk/
Every little bit of help will make tawk.to better. (: -
Order History
Ordering the History. Order by Messages, Visitor (for returning visitors), Time, Duration and Rating.
7 votes -
A desktop app for linux would be so cool!:)
For the rest of us you simply cannot handle viruses on window..
256 votes -
Flood protection
Hello, Would be nice add a flood protection for idiots which try to crash our live chats.
A protection like a delay on messages if someone send for example more than 10 message/second3 votes -
Creating alias accounts which should be reusable by the other chat users.
If I create some alias acounts I use for replying in the official name of someone in the company (with title, foto) I would like to use those alias entries for all other chat admins as well.
1 vote -
3 votes
-
A backup system !
I've been hacked, the support agent didn't help me.
3 votes -
Android and Ios SDK
It would be great to have an Android and Ios SDK to add chat service to our existing apps.
359 votesTo All Our Valued Users, Thank you for choosing tawk.to and for reaching out. As per our development team, this feature has been planned for future release. As you can appreciate, things, unfortunately, don’t always go according to plan. Other product launches need to be prioritized for the sake of progress. Rest assured, this has already been forwarded to the team. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
-
Available Chat History Option on Mobile Apps
Dear Sir,
Kindly enable Chat History option on Mobile Apps..
Thanks..!16 votes -
offer image sharing options that are more robust
offer image clipboard pasting integration, so if im taking a screenshot with snipping tool or other means, i dont have to save a unique file each time then upload to the chat.
Or some sort of desktop integration (i know this is a bit more in depth development wise - maybe some sort of integration of google hangouts?)
1 vote
- Don't see your idea?