Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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Visitor history
To be able to view the history of all visitors. Not all visitors open a chat, so if one can determine which pages were visited by visitors that did not chat, then one can also determine the popularity of individual products and pages with more data.
270 votes
Admintawk.to
(top bird!, tawk.to)
responded
Hi there dear tawkers,
Although this is a good idea, we are not currently planning on expanding the analytics because there are other tools that are made specifically for tracking visitors in this way ex. Google Analytics.
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3 votes
Hi there Mike,
We are currently working on this feature and it should be ready in the beginning of next month the latest.
Hope this helps!
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12 hour clock with am/pm to show time
I would like to see a 12 hour clock with pm/am for the time stamp in the chat widget.
61 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At this stage, our timestamp is set for 24 hours.
We currently do not have a 12-hour clock option.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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I suggest you have a way to randomize your alias for chat conversations automatically.
I suggest you have a way to randomize your alias for chat conversations automatically.
15 votes -
Auto-log off agents after x hours of inactivity!
One of my employees left his account logged in at work on Friday. We all went home for the weekend. Our website's chat was ONLINE and the only way to get it to turn off was to literally KICK the agent off of our website and re-invite. Any settings he had are now lost.
Just like a bank asks if you are still there after 10 minutes, there needs to be an option like this for agents. Perhaps on or off or set at a long number of hours, but honestly, as of right now there being no way to…
34 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi!
Thank you for the suggestion.Web-dashboard will show agent as not online after some time.
Only session on our mobile apps (Android and iOS) will keep widget always in Online state.To make widget be in Offline you can change your status on mobile to “Invisible”, log out or end mobile session from other device (in web: Profile – Browser & App sessions).
Also you can use the “Scheduler” feature to auto turn the widget online/offline during certain hours.
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seoshop plugin
seoshop plugin !!!!!!!
3 votes -
Being able to send a secure form for visitors to fill out so visitors feel comfortable sending private information
When a customer sends private information such as last 4 digits of credit card number or security question etc we should be able to create a secure forum for each question we want to ask securely and once we ask them to fill it out and they submit it we will be able to see what they wrote. just so customers feel safe when entering private information :D
21 votes -
Reporting mechanism
Have a feature wherein automated reports can be sent out to the registered mail IDs - engaged chats, missed chats, traffic etc. Much better for showcasing performance of app.
59 votesHi there dear tawker,
We have launched the new Reporting section which gives you information about messaging and Agent performance. Check out more here: https://www.tawk.to/updates/new-feature-reporting/
In the future we plan to bring in email summaries as well.Hope this helps!
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Wildcard for triggers
I would love to send a trigger to all users doing a search on my site. However, this is not possible, as each search generates a URL with the search term in it. Other chat services offer wildcards, so I could enter the URL as http://beta.vraagalex.nl/?action=search&page_id=6&dosrch=1&q=*, where * can be replaced with any value.
139 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Our Advanced Trigger includes an option to fire a message based on a Visitor’s search term.
Other conditions for firing a trigger may include Visitor Name, referrer, and search engine.
Learn more about advanced triggers here: https://help.tawk.to/article/advanced-triggers
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Allow us to put social media links with a Facebook, Instagram, Twitter icon etc
make it so we can put our facebook,instagram,twitter etc on the chat on the bottom directly so when they click it they can follow us! this would be great :D please get this feature ASAP!
90 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas with us.
You can purchase our Remove Branding add-on to modify the footer message of your chat widget.
You can modify the title and attach a URL link.
Helpful links:
1. Setting up the Remove Branding add-on:
https://help.tawk.to/article/setting-up-the-remove-branding-add-on2. Purchasing the Remove Branding and white label add-on:
https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-onShould you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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4 votes
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IP Searching
I relly hope that your guys do it possible to search after a IP in the chat history
18 votes -
Rate agent on chat end
Review agent pages that appear when a chat is ended have more chance of collecting the users ratings than the in-chat thumbs.
Maybe include stars, single and message input fields.
996 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.
Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Integrate with Slack Platforms
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Slack is free to use for as long as you want and with an unlimited number of people.
With Tawk.to integrated to Slack, it will make mine and all users working life simpler, more pleasant and more productive.
579 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Full Slack integration with tawk.to is currently unavailable.
However, you can set up workflow automation through Zapier.
For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.
Read more and get started here: https://developer.tawk.to/zapier/.
This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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I would love the ability to remove the Share to Facebook and Twitter buttons on created pages
Having the ability to remove the share buttons on pages would limit the chance of accidentally sharing a page that is supposed to be for internal business use only!
5 votes -
Categorize Shortcuts to allow easier searching through massive shortcut lists
As it is now, we have a big dump of shortcuts that are either Private or Global. If short cuts were toggled per department, it would cut down on the huge list to scroll through if you don't know the keyword. Even better would be to have parent/child categories (which could start in base level as departments) and various levels of child categories.
With the ability to create nested categories it would make it easier to group shortcuts in a way that makes sense to our own business objectives. For example, you could create the following structure:
Sales > PreSales…
6 votesHi there dear tawker,
Thank you for the idea.
We will be looking at improving shortcuts sometime in the near future, currently you can use search to find a specific shortcut. -
Add a shortcut "quick access button" in Desktop, as it is in Andriod
In the Andriod App, there is a ? mark next to the chat input box that brings up a shortcut pick list and shortcut search box. This is intuitive and helpful, and I would suggest that the same feature be added to the desktop version. While I am comfortable with command line interfaces, many of my staff will balk at it.
6 votes -
chat transfer to another agent.
Please give us the option to transfer the chat to another agent
1,522 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....
it would be useful to have a the ability to create a Greeting/Hello shortcut with a feature such as %visitor.name% so end users receive a more personalised experience... it might also be useful to enable tawk.to attendees to include %agent.name% which would automatically extract the attendees name and add it to the personalised message
809 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.
Our engineers are working on it, and updates will be posted once it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Would like the ability to change departments after closing a chat.
When someone comes to our website they are able to choose a particular department. However once they exit the chat and initiate another chat, they are not able to choose a new department. Even if they return a month later, it defaults to the originally chosen department. Often our customers return to our website with different questions and issues, but can't then choose the correct department to route the chat properly, unless the customer had cleared their cookies. Would like to have clients be able to choose a department every time they initiate a new chat.
143 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi!
If the pre-chat form was filled by user, it will remain until visitor session is not ended – if he reopens the ongoing chat session.
If user return after session ended and by cookies he is recognized as same user – his pre-chat form will be filled with name, email, phone, but other fields like department, message input, multiple choice answer – cleared.
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