Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
3479 results found
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API Online Agents
A simple API to get all the online Agents of ou tawk.to chat, to show in our website like :
if the user * is online, show a green image and his name, and if the user * is offline, show a red image and his name...
Sorry for my english, I'm french...51 votesHi,
Thank you for choosing tawk.to and for reaching out.
Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.
You can check our JavaScript documentation here: https://developer.tawk.to/jsapi/.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Post tawk in Prestashop marketplace
Would be a helpful to post tawk in Prestashop marketplace as a module. So it be easily installed and updated, would be great if you keep it up to date with prestashop version. Make it so we can have a backoffice dashboard for tawk. Thanks!
7 votesHi Leo,
Thank you for your feedback.
We are currently working on updating all current integrations and adding new ones. Our goal is to have all our current integrations in the corresponding app stores.Hope this helps.
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Set default names for guest. Stop that V137632782389...
I would kime to set default names for new guests. So if new people visit my site there wont be the name V278921879928... When i set as default name: "Newone" it will display: Newone1, Newone2, ...
4 votes -
XMPP Support
It will be great future which currently block our company from using tawk. We are using jabber for internal communication at it is really uncomfortable and unlogic to use another software for chat communication.
I know that you declined this suggestion twice (one had 41 votes, second 133 votes) but I think you should listen to your user's voice and not only to your's. Please leave this open so you can see how many users want the future active.
Your reasoning was that less and less IM use external integration but we are not talking about integrating with Google Talk…
25 votes -
Allow integration with Google Analytics
It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.
505 votesTo All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an integration with Google Analytics. We do, however, have our Google Adwords Tracking integration. Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to. This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Provide an option to change the Client Notification Sound
Provide an option to change the Client Notification Sound when the agent reply's. currently it have a sound just like a keyboard sound . it may not be audible to the clients. so it is better to change the client notification sound to a good tone. eg: facebook notification tone, hike notification tone,etc
329 votesTo All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, we currently don't have the option to change the client/visitor's notification sound. We're continuing to build out our Messaging product, and new updates will be released soon. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Make all the features in desktop version the same for mobile so we don't to bring a pc.
The full desktop features MUST also be experienced in mobile or tablet so that those without a pc, mac or broken laptops/PCs aren't left behind. The mobile versions are lacking. Can't work properly in the mobile.
4 votesWe are already porting functionality from the desktop version to the mobile version(s). Eventually all of the functionality will be available on the mobile apps also.
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E-mail auto-link in chat widget does not include underscore (e.g. one_two@gmail.com)
When typing one_two@gmail.com in widget only one@gmail.com is auto-linked
1 vote -
Manual ONLINE/OFFLINE Switch
Sometimes an agent is connected on hours thar are not the Scheduled hours. It would be good to be able to manually turn status to ONLINE or OFFLINE.
11 votes -
Show if the chat is deactivated on Wordpress
Hello dears.
After a update on Wordpress the chat its deactivated.
I like me suggest a INFORMATION in Wordpress Dashboard when this occurs
Thanks for support
4 votes -
Integration with GrooveHQ
Integrate the live chat with GrooveHQ to automatically create tickets: https://www.groovehq.com/
12 votes -
Visitor history
To be able to view the history of all visitors. Not all visitors open a chat, so if one can determine which pages were visited by visitors that did not chat, then one can also determine the popularity of individual products and pages with more data.
274 votes
Admintawk.to
(top bird!, tawk.to)
responded
Hi there dear tawkers,
Although this is a good idea, we are not currently planning on expanding the analytics because there are other tools that are made specifically for tracking visitors in this way ex. Google Analytics.
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3 votes
Hi there Mike,
We are currently working on this feature and it should be ready in the beginning of next month the latest.
Hope this helps!
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12 hour clock with am/pm to show time
I would like to see a 12 hour clock with pm/am for the time stamp in the chat widget.
61 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At this stage, our timestamp is set for 24 hours. We currently do not have a 12-hour clock option. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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I suggest you have a way to randomize your alias for chat conversations automatically.
I suggest you have a way to randomize your alias for chat conversations automatically.
15 votes -
Auto-log off agents after x hours of inactivity!
One of my employees left his account logged in at work on Friday. We all went home for the weekend. Our website's chat was ONLINE and the only way to get it to turn off was to literally KICK the agent off of our website and re-invite. Any settings he had are now lost.
Just like a bank asks if you are still there after 10 minutes, there needs to be an option like this for agents. Perhaps on or off or set at a long number of hours, but honestly, as of right now there being no way to…
34 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi!
Thank you for the suggestion.Web-dashboard will show agent as not online after some time.
Only session on our mobile apps (Android and iOS) will keep widget always in Online state.To make widget be in Offline you can change your status on mobile to “Invisible”, log out or end mobile session from other device (in web: Profile – Browser & App sessions).
Also you can use the “Scheduler” feature to auto turn the widget online/offline during certain hours.
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seoshop plugin
seoshop plugin !!!!!!!
3 votes -
Being able to send a secure form for visitors to fill out so visitors feel comfortable sending private information
When a customer sends private information such as last 4 digits of credit card number or security question etc we should be able to create a secure forum for each question we want to ask securely and once we ask them to fill it out and they submit it we will be able to see what they wrote. just so customers feel safe when entering private information :D
21 votes -
Reporting mechanism
Have a feature wherein automated reports can be sent out to the registered mail IDs - engaged chats, missed chats, traffic etc. Much better for showcasing performance of app.
59 votesHi there dear tawker,
We have launched the new Reporting section which gives you information about messaging and Agent performance. Check out more here: https://www.tawk.to/updates/new-feature-reporting/
In the future we plan to bring in email summaries as well.Hope this helps!
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Wildcard for triggers
I would love to send a trigger to all users doing a search on my site. However, this is not possible, as each search generates a URL with the search term in it. Other chat services offer wildcards, so I could enter the URL as http://beta.vraagalex.nl/?action=search&page_id=6&dosrch=1&q=*, where * can be replaced with any value.
139 votesTo All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Our Advanced Trigger includes an option to fire a message based on a Visitor’s search term.
Other conditions for firing a trigger may include Visitor Name, referrer, and search engine.
Learn more about advanced triggers here: https://help.tawk.to/article/advanced-triggers
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