Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
3466 results found
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Gravatar Icons...
Just as "uservoice" and so many other websites do, I think it'd be cool if you guys implemented "gravatar" icons into your app so people can create a centralized icon for usage on multiple sites, and then you guys could use this icon for chats with visitor or other agents to make the experience more personal, without having to re-invent the idea of uploading an icon to yet another website.
*** we use this feature on multiple web apps we develop ***
-Peter
6 votes -
display Visitor's State in addition to the Country
I'm wondering if there are any plans for improving the Visitor's location that's being displayed. I'm currently in the US and we're only able to see the City where the Visitor is from and not the State so it makes things a little hard to gauge and I'm not able to set up an advanced trigger for those users.
Something like this would be very helpful, thank you!
98 votesTo All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this time, the details in the Monitoring section do not include the state in which the visitor is located. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Google translate option
Please provide a google translation option to directly translate the user language into english if the customer default language is not english and vice versa
So if the customer is from Germany and if he is typing in German then our system should translate into english for the agent and when agent type anything , System should translate it to German for the customer.
Above feature is already available with many other chat providers. Please build this as this is very important feature.
174 votesTo All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Automated translation is currently on the development roadmap. Our engineers are working towards this enhanced feature and updates will be posted once the feature has been approved and implemented. In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links: 1. Web dashboard > https://crowdin.com/project/tawk/ 2. Android app> https://crowdin.com/project/tawk-android 3. iOS app> https://crowdin.com/project/tawk-ios If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Prestashop 1.6.0.9 - Module won't install so we insert the code manually to the footer.tpl
Latest github not installing with Prestashop 1.6.0.9. It say installed but then when you search for it in modules it's just not there. It also leaves a dead menu link in the back end: ADMINISTRATOR > TAWK.TO when gives a 'controller not found' error.
4 votesHi Chris,
Thank you for your feedback.
We are currently working on updating all current integrations and adding new ones and this issue will be fixed. -
Send Button for Live-Chat
It`s needed for "noobs" at computers. So my mom would never use the keyboard. She would search the "send" button. So a "Send" button next to the live chat form would be a nice to have feature. Also i checked microsoft office supprot and bing ad live chat. They all use it. We too?
55 votesHi!
Thank you for choosing tawk.to and for taking the time to share your ideas here.
Great news! We have just released a major update to our widget.
See our latest release here: https://www.tawk.to/category/updates/
The "Send" (New Conversation) button is now a Widget card. You can change the text to suit your preferences.
To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
Your request has been acknowledged, and updates will be posted once the feature has been approved and implemented.
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at nicola.mangulabnan@tawk.to
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Hide "Visitor navigated from" information
I would like to be able to hide the "Visitor navigated from" information from operator's view so that he/she does not see potentially sensitive information about the user.
26 votes -
SMF
If Tawk got a module, for SMF. It could be NICE!!!
I use SMF for my gameserver and I dont want 150 friends on steam, its easier with livechat
22 votes -
Correct please spnish term "Someter"
In pre-chat form the spanish traslation for "Submit" in english is traslated as "Someter", but this word is ver wrong traslated, "someter" means to subjugate,the correc traslation for that button is: Ingresar or Enviar
thanks
4 votes -
Enable markdown
You should enable markdown in the chats, so people can talk in bold, italics, and more using the markdown syntax in chats.
18 votes -
To export all your user data and chat history into csv files
Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers
1,070 votesTo All Our Valued Users,, Thank you for choosing tawk.to and for sharing your suggestion here. .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon. Alternatively, you can use this tool for file conversion: https://www.convertcsv.com/json-to-csv.htm Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Resizing editing box
The ability to resize the editing box would make creating shortcuts much easier.
Currently, you can only see a few lines of text at a time.
14 votes -
Prevent Agent from seeing other Agents Chat History
Currently, an Agent is allowed to see and browse All other Agents Chat History, even Admins!
It would be better to disable this feature or let the Admin grant this privilege.
66 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At this stage, a property’s chat history can be viewed and accessed by all members of the property. The Messaging tab makes it easy to access a customer's previous conservations, tickets, offline messages and missed chats. Helpful link: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Spanish Corrections
On pre-chat form when a visitor skip enter his name a legend in red appears:
- "nombre tiene que ser proveido"
Here is much more accurate write only:
Ingresa tu Nombre
Also the save button, is much better be traslated as "Iniciar" instead of "Guardar"
Thank you
9 votes -
Availibility times
If we had availibility times for individual departments and sites it would be great,,,
like sales and billing can be 11 to 8 and support can be 9 to 9...
14 votes -
enable users to reset their dashboard / chat statistics
It would be nice to be able to have this option so as not to count the test chats initially made by admins. It would also allow clear tracking record per desired period - say, admins want to start a clean slate every month, or year.
47 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi!
Thank you for the suggestion!When you start using the platform and wasnt to try out tawk.to functionality you can do that by using your profile page which is created by default or by creating a new page.
If you wish to test on your website – you can create a test-property. After testing delete it and create a new property, so it won’t have any stats at all. -
Color code repeat visitors
It would be nice if visitors that return to your site after a day, or several hours time lapse, are color coded for easy recognition on the dashboard. That way we can make sure to initiate a chat with them if they don't start one or at least see what pages they are looking at that brought them back.
21 votes -
Access tawk dashboard from within Wordpress Admin Plugin
Like Zopim, they have a wordpress plugin to login to tawk account from within the Wordpress dashboard.
Hope tawk has this feature too!
18 votes -
Roadmap of things to come
There's already a request for a Version history (which is a great idea), but equally as important from a end-user standpoint, is knowing what's coming down the pipeline. It helps build anticipation (but yes, also holds dev's feet the the fire) -- which isn't always a bad thing right? :D ... I know that the apps are taking more of the current important dev time. But knowing some juicy tid-bits of what's next can help hold the interest of those 'looking around' or 'testing other platforms'. :)
12 votesThis is definitely a great idea, and we will get a plan up on the blog shortly.
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Interactive (Co-Browsing) with visitor
Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)
732 votesTo All Our Valued Users, Thank you for choosing tawk.to. We will take note of your feedback and suggestions. The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Text isn't wrapped when I change screen size
see the screenshot http://screencast.com/t/t8A8eI73
4 votes
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