Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to email@example.com describing the issue you are facing with screenshots (if necessary).
3470 results found
Access tawk dashboard from within Wordpress Admin Plugin
Like Zopim, they have a wordpress plugin to login to tawk account from within the Wordpress dashboard.
Hope tawk has this feature too!18 votes
Roadmap of things to come
There's already a request for a Version history (which is a great idea), but equally as important from a end-user standpoint, is knowing what's coming down the pipeline. It helps build anticipation (but yes, also holds dev's feet the the fire) -- which isn't always a bad thing right? :D ... I know that the apps are taking more of the current important dev time. But knowing some juicy tid-bits of what's next can help hold the interest of those 'looking around' or 'testing other platforms'. :)12 votesstarted · Admintawk.to (top bird!, tawk.to) responded
This is definitely a great idea, and we will get a plan up on the blog shortly.
Interactive (Co-Browsing) with visitor
Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)734 votes
To All Our Valued Users, Thank you for choosing tawk.to. We will take note of your feedback and suggestions. The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Text isn't wrapped when I change screen size
see the screenshot http://screencast.com/t/t8A8eI734 votes
Offer more themes for the chat window
The current embed widget doesn't work well for all website themes. It would be great if you offered several different styles of embed widgets or allowed full CSS customization.951 votesAdmintawk.to (top bird!, tawk.to) responded
Hi, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features. This includes the Widget Cards. You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Please provide another sound for disconnect error
The disconnect error sound sounds quite unsettling (it certainly sounds like an error occurred), this makes everybody in the room cringe, especially if it happens when nobody is a the desk at the time. I know I can disable sounds, but it would be preferable if the nice was a bit more mellow or something.10 votesplanned · Admintawk.to (top bird!, tawk.to) responded
you can change the sound by selection ‘sound settings > manage’.
But we will add some more sound options to choose from that have a more mellow sound!
I'll like to bee able to crypt. the chat
Chrypt the chat wtih a key from the client end(my end)17 votes
This is actually a very cool idea. We will review it, and see if there is a way to implement.
More Detailed Alias when in chat box
If I create 2 alias
- Phoon Bucgene (Title: Lead Designer)
- Phoon Bucgene (Title: Customer Support)
When accepting incoming chat, to choose which alias, both is showing "Phoon Bucgene"
It would be nice if you can include the title at the back of the name, eg: "Phoon Bucgene - Lead Designer" or, give a name for the alias, like "Company A alias", "Company B alias".25 votes
This is a great idea, we will add it to our task list and get it done.
You should have a feature list in the homepage...
and perhaps some FAQ's...10 votesplanned · Admintawk.to (top bird!, tawk.to) responded
Once we exit beta we will launch a new homepage.
Colour Picker Bug..
If you set the Widget Title Bar by entering a HEX Value #26A9E1
The system will not reconise it
You have to clikc on the Colour Picker to get the colour accepted7 votes
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