Skip to content

Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

3462 results found

  1. Change Direct Link Chat Window Size

    Can you please change the size of the direct link chat window which looks stupid taking up the entire screen.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Damian,

    Thank you for reaching out and for sharing your suggestion here.

    At this time, the direct chat link opens in a full browser window. There is no setting in the dashboard for modifying its size.

    Learn more about the direct chat link in our Help Center: https://help.tawk.to/article/direct-chat-link

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  2. updates not friendly use

    we have some concern regarding to new updates of tawk.to
    from previous updates we can see the replies of client even if from offline or tickets inbox

    but now we dont know how to distinguish which is the new replies the update is not good
    then selecting from open closed and pending for each chats is very hassle unlike before

    all of chats and tickets are open
    thats the problem

    even we view all of them and click the x in the top area still open in all sections

    its very hassle unlike before
    and its redundant there is x…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Almar,

    Thank you for reaching out and for sharing your suggestions here.

    We are collecting all feedback received and will continue to push ongoing updates based on customer input.

    At the moment we are still updating our system,  the launch of the new CRM added to our dashboard.

    Chats and tickets are different functions. chats are conversations sent through the live chat widget, while tickets are sent by email/email forwarding. A chat may be converted into a ticket.

    To mark one or more conversations as closed in the Inbox, tick the checkbox to the left of each message in the list.Then, tick the check icon in the upper right to “Mark as closed.” Should you wish to close all open messages in the Inbox, select all conversations by ticking the checkbox in the upper-left of the list. Then, click the check icon to mark all as closed. Tickets with…

  3. chat integration to my website not working

    i am having issues to add chat widget to my website https://urbansecuritiesservices.in/ please help me to integrate

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Dark Mode or better way to see unread tickets

    New layout is annoying no offense

    How to view current people on the site i dont like that i have to click on monitor used to just open to that page.

    but also tickets are near hard to read i cannot see whats new and whats read or unread.

    can you make the unread bold or more bold and is there a dark mode or even an icon to show its unread etc..

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Marc,

    This is Elle from tawk.to. Thank you for reaching out.

    Thank you for your patience as we launch the new CRM and updates to our dashboard.

    At this time, status and date of last update are the only indicators that tickets have not been viewed.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

  5. Please give options to enlarge the text of the chat.

    A button or setting to change the size of the text in the chat It would be useful to all users. Thanks.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Ruben,

    Thank you for reaching out to us.

    Unfortunately, most updates in the dashboard cannot be configured.  Please try to zoom in on the page. We have made sure that all text is readable.

    If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  6. allow users to change the color of the messenger icon without changing the color of the header.

    I love the color red for a chat box, but I need the messenger bubble icon to display as a different color.

    Thanks! And you guys are awesome! Best service out there!

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    This is Elle from tawk.to.

    Thank you for reaching out and for sharing your suggestion here.

    We appreciate your feedback and are happy to know you find our service to be the best!

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    In the meantime, you may consider using a custom image or a button that will open the chat window as an alternative option.
    Here’s the link to learn more: https://help.tawk.to/article/using-a-text-link-or-button

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

  7. Google Adwords

    Our website main objective is to review leads. However, when a customer comes on our site, we are unable to see that they have been referred from adwords. Our previous chat plugin had this feature. Would easily pay extra for this feature if it were available.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this time, you can use Google Tag Manager for Google Ads conversion tracking to get insights into the actions visitors take in the widget after viewing your ad.

    Follow the steps below to set up Google Ads Conversion tracking in your tawk.to widget and learn which ads, ad groups, and keywords are bringing the conversions and conversations to your business.

    https://help.tawk.to/article/google-ads-conversion-tracking-with-google-tag-manager

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  8. An option to use the older version of the application!

    This new update is not very user-friendly and I've been facing various issues with the interface.

    Please make it possible for us to use the older version. This forced upgrade to the latest interface is not healthy.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    Unfortunately, there is no option to revert back to the old version of the dashboard.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

  9. add the timestamps back for navigation (not just chat messages)

    During a chat i often analyse a customer's behaviour through the navigation of the site as useful insight. At the moment there is no way of seeing a timestamp for when a user changes pages within my site, only when they say something in the chat. So I have no idea how active they are being if they haven't spoken. Just need the timestamp back for navigation, this was on the old version.

    Thanks,

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    We're very sorry for the incovenience caused as we launch the new CRM and updates to our dashboard.

    We have taken note of your feedback and have submitted this to our engineering team. We will post updates once the feature has been approved and implemented. Please keep an eye out for the updates.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  10. Website tilte with apostrophe shows weird symbols

    instead of the website correctly name

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    Thank you for reaching out. We apologise for the inconvenience.

    We recently updated our dashboard as we launched a new feature: Contacts.

    We have restored all the hiccups so please let us know if you're still experiencing the same issues.

    Our sincerest apology for the inconvenience it may have caused you.

    More documentation will be available soon on how you can maximize the use of Contacts.

    To learn more, you may refer to the related topic here: https://help.tawk.to/category/contacts

  11. joint chat button was not found

    My clients report that they can't find the joint button when contacted. This error appears since October 23, 2022.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    Thank you for reaching out. We apologise for the inconvenience.

    We recently updated our dashboard as we launched a new feature: Contacts.

    We already have restored all the hiccups so please let us know if you're still experiencing the same issues.

    Our sincerest apology for the inconvenience it may have caused you.

    More documentation will be available soon on how you can maximize the use of Contacts. 

    To learn more, you may refer to the related topic here: https://help.tawk.to/category/contacts





  12. How to integrate Tawk in My Website

    How to integrate Tawk in My Website:
    I am Sharig my website URL:
    https://www.samwebstudio.com

    Please Suggest me ASAP.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist…

  13. Enable Chat feature between vendor and user (for marketplace websites)

    Enable Chat feature between vendor and user (for marketplace websites)

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Detect emoji before type them or setting to disable

    Hi, I've replied an opened ticket, anche in the text area the special symbols was ok, but when I've sent the message the "B)" characters was translated into the correspondent emoji 😎. And that's not professionally for our activity. Is there any way to show immediately the emoji in the text area after typed or disable them?

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Cristian,

    Thank you for reaching out.

    An option to disable the emoji feature is available in the Dashboard. We regret that you were given the wrong information.

    Follow the steps below to disable the emoji option in your widget:

    1. If you have multiple properties, check to make sure you have selected the correct one.  Hover over your currently-selected property in the upper left menu to select a new property.

    2. Click the Administration (Gear) icon in the lower-left corner of your dashboard.

    3. In the Channels menu, select ‘Chat Widget’

    4. Under Widget Behavior, you'll find the emoji options under ‘Feature Settings’

    5. Toggle ‘Disable emoji selection’ to the “on” position.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  15. Visitor notification sound

    The problem that the notification sound does not go away when the visitor is stationary on the site is a big problem in my opinion.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Mustafa,

    Thank you for reaching out.

    In the tawk.to Dashboard, you can activate your sound and desktop notifications and customize what you hear while logged in and answering chats.

    You can simply toggle the sound notifications to the off position to disable them.

    Here’s how to quickly turn your sounds and notifications on and off: https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    To customize your sound settings for each event type, click your Profile Icon and select ‘Manage Sounds & Notifications’ in the drop-down menu.

    Here, you can make changes to the sounds you'll hear while operating the Dashboard and how your browser handles notifications. To make changes to either, make sure the sound or desktop notifications are switched on by toggling the switch at the top.

    You can choose from a list of sounds and customize the alert for everything that makes a noise within the Dashboard. Choose how long a new chat will…

  16. Please add "Reply" button of a previous message

    Sometimes customers send a message and we can't reply to that message.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Abul,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We don't have a feature for replying to previous messages unless the visitor has left their contact details.

    Activating your Pre-Chat Form allows you to collect your visitor’s name, email, and any other details you request before they start a chat.

    Learn how to activate and customize your Pre-Chat Form in this short guide: https://help.tawk.to/article/using-the-pre-chat-form

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  17. Please remove the 'last updated' function on the Knowledge Base questions

    The 'last updated' function on the knowledge base questions just looks tacky. Is this able to be removed, please?

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Amy,

    This is Elle from tawk.to, thank you for reaching out.

    Currently, we cannot remove the 'Last Update' function in the KB.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  18. Please add support for widget in Amharic (Language spoken in Ethiopia)

    Currently Amharic language is not supported in widgets. I would like to ask for this option. thanks

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    We currently do not have an option allowing visitors to select a language in the widget.

    Alternatively, you can create a chat widget for each language and automatically select a widget based on the visitor’s device or an IP-based location using the JavaScript API.

    Please note: Each new widget is in English by default.

    To change the language in the chat widget, follow these steps:

    1. Select the Property you would like to customize.

    2. In the dropdown, select Administration

    3. Select Chat Widget in the sidebar.

    4. In the Widget Content section, select Edit Content.

    4. Should be able to find the language dropdown option. Simply select the language you would want to use.

    Please see our related guides in the Help Center:
    https://help.tawk.to/article/change-the-widget-based-on-the-visitors-language
    https://help.tawk.to/article/change-the-widget-based-on-visitor-location-using-cloudflares-ip-geolocation

    We have taken note of your suggestion and will post updates once…

  19. Remove Google Fonts from Widget

    For DSGVO reasons (Europe), it is needed to remove Google Fonts or load them locally, in the Tawk widget. Is there any possibility?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Gabriel,

    Thank you for choosing tawk.to and for reaching out.

    We currently do not have a feature for disabling Google Fonts.

    I have submitted this request to our engineers and will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

  20. edit message

    We would like the ability to edit a SENT live chat message by our operator(s). Sometimes they make simple spelling or grammar mistakes. ( ie: change you to your or you're )

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Jon,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don't have options for deleting or editing sent messages.

    However, our canned shortcut template messages can help you raise consistency in agent responses and avoid grammatical errors.

    You can learn more about shortcuts here: https://help.tawk.to/article/creating-and-managing-shortcuts

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base